I flew out to Milwaukee to purchase a used 2005 dodge sprinter van. After taking it for an extensive test drive I expressed my concerns to the lead mechanic (certified sprinter specialist) Mike Mirsberger, about several issues including leaking oil present on one of the turbo hoses, a/c didn't seem to work and it was too cold out to test. After a lengthy conversation with mike he assured me that the vehicle underwent a full mechanical inspection and that the presence of the oil was a normal part of the diesel engine. He seemed like an honest guy so I trusted him. He also assured me that the a/c system had been evaluated and was fully functional. When I purchased the vehicle I basically agreed to pay full price, but I wanted a 2nd key and John Wright said he would include it in the deal. Shortly after getting back home to Minnesota, the vehicle lost all power and went into "limp home" mode as a result of a crack in the turbo resonator which turned out to be the cause of the oil on turbo hose that I was assured was totally normal. This repair cost me about $700. I also had my local dealership look at the a/c system and determined it is a bad (leaking) compressor and that is going to cost me $1132 to repair, they also found a front leaking shock which would cost an additional $548. After many phone calls I realized that they weren't willing to do anything about the repairs. If the blatant lies that the "certified sprinter specialist" told me weren't enough, the final spit in the face was that they wouldn't even send me the spare key which was agreed to with a handshake. The moral of the story here is don't ever trust someone that is trying to sell you something, always get everything in writing; honor and handshakes mean nothing in today's world, and have an objective 3rd party mechanic look at the vehicle. These people seemed quite friendly prior to making the sale, but after they cashed my check they were unwilling to even work with me. I would never buy a vehicle from them again.
My family only buys Chrysler products and we have purchased most of them from Dodge City South. The sale people have been great to us, the parts staff is very well versed in the product and the service department is second to none!
We have been treated like family everytime we set foot on the lot and will recommend them to anyone.
PROS: Great people, great vehicles!