Associated Bank

★★☆☆☆

About Associated Bank

Details
Hours
Sun 10am-2pm, Mon-Fri 9am-7pm, Sat 9am-4pm

Finance

Finance
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2.0 2
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I've been with Associated bank for over 23 yrs, & been to most branches in Rock County, & some in Dane. I have to go to this branch quite a bit because they're open longer then most branches on the weekends. Its the most irritating bank I've ever been to, & after about 6 episodes with the "dense" tellers, I now have other family members go for me. They make you go through hoops here (Ridicules ones), the main branch tellers don't make you just through.. I've had tellers tell my kids "They can't cash my checks made out to cash, & or with their names on them.. with my signiture.. Because they didn't have accounts at associated". Any other branch cashes the checks.. NO PROBLEM! My wife asked for our balance last weekend, & was told "She needed the password" (WHAT PASSWORD?!) My wife is timid, so she doesn't confront these idiots, & I don't go in anymore because I'm so fed up with their stupidity that I'm affraid I'll get arrested for telling them what I think of their idiotic policies.. actually I think they don't know what they're doing here. Who-ever does the hiring, just hires "Pretty" girls, with NO EXPERIENCE what-so-ever. I'm finally fed up, & when I'm out of checks, we're switching banks! I've actually been considering that for 10 yrs now because Associated bank's no longer customer friendly. This bank (Associated) started holding checks (payroll, Assoc. customer to customer checks, etc) for 24 business hours now, so they can draw interest on our money while we get nothing for it. I once made a error on my checking one week & over drafted checking (AND NO, In 20 yrs its happened twice, so I'm not a chronic over drafter). I put the funds in my account as soon as I knew about the error, that covered all the checks along with the 6 fees they already charged me, & the 2 auto etf's due to come thru anytime (not thinking I deposited the rescue in a check). The morning the rescue check cleared, I got online & noticed the checked cleared, & right below it the two etf's come thru. The Bank still charged me 2 overdraft fee's, after using my money to pay the etf's. When I called to complain.. the Cust Serv girl gave me a line of crap, not admitting the bank error-ed, but gave me one of the fee's back.. refusing to give me the other. When I went back to my online account.. she had switched the cleared check & the etfs, so it now looked like the money wasn't there when the etf's came thru. Cost me $800.. HALF being the fee's. I'm fed up with Associated. Maybe all banks treat longtime good customers this way.. I don't know.. But I'm going to find out

1
★☆☆☆☆

I've been with Associated bank for over 23 yrs, & been to most branches in Rock County, & some in Dane. I have to go to this branch quite a bit because they're open longer then most branches on the weekends. Its the most irritating bank I've ever been to, & after about 6 episodes with the "dense" tellers, I now have other family members go for me. They make you go through hoops here (Ridicules ones), the main branch tellers don't make you just through.. I've had tellers tell my kids "They can't cash my checks made out to cash, & or with their names on them.. with my signiture.. Because they didn't have accounts at associated". Any other branch cashes the checks.. NO PROBLEM! My wife asked for our balance last weekend, & was told "She needed the password" (WHAT PASSWORD?!) My wife is timid, so she doesn't confront these idiots, & I don't go in anymore because I'm so fed up with their stupidity that I'm affraid I'll get arrested for telling them what I think of their idiotic policies.. actually I think they don't know what they're doing here. Who-ever does the hiring, just hires "Pretty" girls, with NO EXPERIENCE what-so-ever. I'm finally fed up, & when I'm out of checks, we're switching banks! I've actually been considering that for 10 yrs now because Associated bank's no longer customer friendly. This bank (Associated) started holding checks (payroll, Assoc. customer to customer checks, etc) for 24 business hours now, so they can draw interest on our money while we get nothing for it. I once made a error on my checking one week & over drafted checking (AND NO, In 20 yrs its happened twice, so I'm not a chronic over drafter). I put the funds in my account as soon as I knew about the error, that covered all the checks along with the 6 fees they already charged me, & the 2 auto etf's due to come thru anytime (not thinking I deposited the rescue in a check). The morning the rescue check cleared, I got online & noticed the checked cleared, & right below it the two etf's come thru. The Bank still charged me 2 overdraft fee's, after using my money to pay the etf's. When I called to complain.. the Cust Serv girl gave me a line of crap, not admitting the bank error-ed, but gave me one of the fee's back.. refusing to give me the other. When I went back to my online account.. she had switched the cleared check & the etfs, so it now looked like the money wasn't there when the etf's came thru. Cost me $800.. HALF being the fee's. I'm fed up with Associated. Maybe all banks treat longtime good customers this way.. I don't know.. But I'm going to find out

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My overall experience has been satisfying. Associated in the end met my expectation but I was initially let down when I did not receive a follow up as told. It is quite convenient having them in Pick'n Save and other locations throughout the state. I would recommend them to others

3
★★★☆☆

My overall experience has been satisfying. Associated in the end met my expectation but I was initially let down when I did not receive a follow up as told. It is quite convenient having them in Pick'n Save and other locations throughout the state. I would recommend them to others

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