Colder's

★★☆☆☆
  • 9725 S 13th St

    Oak Creek, WI 53154

    Map & Directions
  • 414-778-6666

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The people working at this store are so completely rude/uncaring/awful and liars. We purchased almost 2000 dollars in appliances and received a 600 dollar cash back for other merchandise. FIRST OF ALL, this deal was a complete rip off. There are 2 prices to every item. The higher price, and the cheaper/floor price. You pay the higher prices on the items to get the cash back and then you can only use it on the higher prices of the items. In the end, you might as well pay the cheaper price on all the items and you will most likely save money.
When we returned to use our cash back we had earned, just to get rid of it on anything, we were ignored. When we approached a salesperson, everything we asked about was "out of stock". We left and returned to try and use our 600 dollar certificate about 3 or 4 times. EACH TIME we were ignored and had to seek out the staff, everything we asked about was sold out, and when we finally just had them order us a tv they were rude.
We were told they would call us when it arrived and that it should arrive within 1 or 2 days. We got a call a week later to come get it. When I drove all the way there we were told it wasnt there. I asked for the manager and explained the situation and had a voicemail to prove we were told it was there. The manager insisted it was a mistake and that the call was for us to SET UP a pick up date. WE ALREADY HAD!!!
So we set up a date and went to pick it up and they ignored us once more when we entered and took their time getting our tv for us. Seriously an awful experience. I would NEVER shop here. Avoid this store at all costs if you can. Trust me.

0
★☆☆☆☆

The people working at this store are so completely rude/uncaring/awful and liars. We purchased almost 2000 dollars in appliances and received a 600 dollar cash back for other merchandise. FIRST OF ALL, this deal was a complete rip off. There are 2 prices to every item. The higher price, and the cheaper/floor price. You pay the higher prices on the items to get the cash back and then you can only use it on the higher prices of the items. In the end, you might as well pay the cheaper price on all the items and you will most likely save money.
When we returned to use our cash back we had earned, just to get rid of it on anything, we were ignored. When we approached a salesperson, everything we asked about was "out of stock". We left and returned to try and use our 600 dollar certificate about 3 or 4 times. EACH TIME we were ignored and had to seek out the staff, everything we asked about was sold out, and when we finally just had them order us a tv they were rude.
We were told they would call us when it arrived and that it should arrive within 1 or 2 days. We got a call a week later to come get it. When I drove all the way there we were told it wasnt there. I asked for the manager and explained the situation and had a voicemail to prove we were told it was there. The manager insisted it was a mistake and that the call was for us to SET UP a pick up date. WE ALREADY HAD!!!
So we set up a date and went to pick it up and they ignored us once more when we entered and took their time getting our tv for us. Seriously an awful experience. I would NEVER shop here. Avoid this store at all costs if you can. Trust me.

Pros: Nice selection of items

Cons: Sales staff, Prices

.

I bought a sofa/love seat set from them at the end of January. It was a very good deal, so I ended up buying it , even though I had bought a sofa from them years before and it wasn't the greatest quality. I had inspected the couch, inside and out, and it was in good shape so i bought it. it took them 2 weeks to have an open delivery date, which I thought was ridiculous, and to top it off, it was the day off the Super Bowl, so of course I waited an extra week to get it delivered, the very next open date. When it was delivered it had a 4 inch tear in the middle cushion (which can't be flipped over to be hidden, since the part reclines and the cushion is sewed on).We told the delivery guys that it wasn't our couch, and he told us to call customer service, which started a 3 month game of phone tag, between my wife and I and a very rude customer service staff, which included various managers who hung up on us in the middle of calls. We ultimately ended up talking to Sue, supposedly the head honcho, and she offered us $75 or she would take back the set and get us in something else. When we explained we have no extra money to spend on a set, she said that she can't take any money off because she already sold us the set at way below cost. Nothing fair has been done to resolve this situation yet, a whole 3 months later.PROS-you might find a good deal in the clearance centerCONS-you might not get what you paid for, sales staff that lies to you, rude customer service staff up to the head people, not a lot of delivery options(3 weeks! I'm only 6 miles away!), will sell you something you did not buy

1
★☆☆☆☆

I bought a sofa/love seat set from them at the end of January. It was a very good deal, so I ended up buying it , even though I had bought a sofa from them years before and it wasn't the greatest quality. I had inspected the couch, inside and out, and it was in good shape so i bought it. it took them 2 weeks to have an open delivery date, which I thought was ridiculous, and to top it off, it was the day off the Super Bowl, so of course I waited an extra week to get it delivered, the very next open date. When it was delivered it had a 4 inch tear in the middle cushion (which can't be flipped over to be hidden, since the part reclines and the cushion is sewed on).We told the delivery guys that it wasn't our couch, and he told us to call customer service, which started a 3 month game of phone tag, between my wife and I and a very rude customer service staff, which included various managers who hung up on us in the middle of calls. We ultimately ended up talking to Sue, supposedly the head honcho, and she offered us $75 or she would take back the set and get us in something else. When we explained we have no extra money to spend on a set, she said that she can't take any money off because she already sold us the set at way below cost. Nothing fair has been done to resolve this situation yet, a whole 3 months later.PROS-you might find a good deal in the clearance centerCONS-you might not get what you paid for, sales staff that lies to you, rude customer service staff up to the head people, not a lot of delivery options(3 weeks! I'm only 6 miles away!), will sell you something you did not buy

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Very good selection of mid-quality furniture from all the brands we know. The down side is that the sales staff is on an ups system so beware if you are going in to just look. They can get VERY NASTY if you don't purchase.

PROS: Good Selection
CONS: Very Poor and Nasty Sales Staff

3
★★★☆☆

Very good selection of mid-quality furniture from all the brands we know. The down side is that the sales staff is on an ups system so beware if you are going in to just look. They can get VERY NASTY if you don't purchase.

PROS: Good Selection
CONS: Very Poor and Nasty Sales Staff

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.

This store isn't very busy and the reason would be the prices are very high. The selection is there but why pay higher prices when American TV in only 2 blocks North?

I try to get kid friendly furniture at reasonable prices. I do not shop here.

PROS: Nice selection. Clean store.
CONS: Very high prices

3
★★★☆☆

This store isn't very busy and the reason would be the prices are very high. The selection is there but why pay higher prices when American TV in only 2 blocks North?

I try to get kid friendly furniture at reasonable prices. I do not shop here.

PROS: Nice selection. Clean store.
CONS: Very high prices

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this store has very fast accurate friendly employess. they always have a big clearance selection. at very affordable prices. come and check it out. get your deal of the day.

4
★★★★☆

this store has very fast accurate friendly employess. they always have a big clearance selection. at very affordable prices. come and check it out. get your deal of the day.

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