Worzella Photography Inc

★★★★☆
  • 7606 W Mequon Rd

    Mequon, WI 53097

    Map & Directions
  • 262-242-3663

About Worzella Photography Inc

Hours
Mon-Fri 9am-5:30pm, Appointments Available

Pets & Animals

Pets & Animals
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4.0 4
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We went to Worzella for family photos recently and had a horrible experience with getting our prints. We were told that they would be ready in 3-4 weeks. A day after the 4 week mark I called to ask if they had an estimate and was told by Kyle (the owner) that they had printed, but needed to be put together. He said that someone would call me the following day (which was a Thursday) to be picked up.

We never received a call so I waited until the following Tuesday and called just after they opened. The receptionist said that she would have to check with the owners who would be arriving at 10:30 that morning and call me back.

I didn't receive a call this time either, so I called the next afternoon (Wednesday). Kyle answered and I explained that I was frustrated with how things had gone (especially because he had told me a week prior that they were already printed.) He just replied that they were running about 5 weeks out and that our pictures had been printed and were actually early.

I told him that we were told 3-4 weeks and that it was now over 5 weeks. He said no several times, said that it takes at least 5 weeks, and then told me that we ordered them on a completely different day than we did. Our order was placed immediately after our pictures were taken, but according to him we came in again on a separate day? I was taken aback at his response and confused about why he was making up a different order date. But when I tried to question his dates, he repeatedly told me no, then cut me off and said that the prints would be ready for us and then hung up.

To top it off, once we did pick them up, the digital image that we received on a cd as part of our print package was the wrong photo entirely. So frustrating.

Worst customer service experience that we've had with a photographer. If they had given a correct estimate up front, or at least called me back one of the times that they said they would have, or if Kyle wasn't extremely rude when I brought it up (while making up dates to make it seem like I was exaggerating), maybe I would feel differently. Very disappointing.

1
★☆☆☆☆

We went to Worzella for family photos recently and had a horrible experience with getting our prints. We were told that they would be ready in 3-4 weeks. A day after the 4 week mark I called to ask if they had an estimate and was told by Kyle (the owner) that they had printed, but needed to be put together. He said that someone would call me the following day (which was a Thursday) to be picked up.

We never received a call so I waited until the following Tuesday and called just after they opened. The receptionist said that she would have to check with the owners who would be arriving at 10:30 that morning and call me back.

I didn't receive a call this time either, so I called the next afternoon (Wednesday). Kyle answered and I explained that I was frustrated with how things had gone (especially because he had told me a week prior that they were already printed.) He just replied that they were running about 5 weeks out and that our pictures had been printed and were actually early.

I told him that we were told 3-4 weeks and that it was now over 5 weeks. He said no several times, said that it takes at least 5 weeks, and then told me that we ordered them on a completely different day than we did. Our order was placed immediately after our pictures were taken, but according to him we came in again on a separate day? I was taken aback at his response and confused about why he was making up a different order date. But when I tried to question his dates, he repeatedly told me no, then cut me off and said that the prints would be ready for us and then hung up.

To top it off, once we did pick them up, the digital image that we received on a cd as part of our print package was the wrong photo entirely. So frustrating.

Worst customer service experience that we've had with a photographer. If they had given a correct estimate up front, or at least called me back one of the times that they said they would have, or if Kyle wasn't extremely rude when I brought it up (while making up dates to make it seem like I was exaggerating), maybe I would feel differently. Very disappointing.

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We have had image restoration done with Worzella, family portraits and individual photography. Exceptional work done in all aspects. As they say in their motto, "simply the best"

3
★★★★★

We have had image restoration done with Worzella, family portraits and individual photography. Exceptional work done in all aspects. As they say in their motto, "simply the best"

.

The years this business has been around is a testament to the outstanding job they do in capturing the essence of the human spirit through photography. They do an absolutely amazing job with any type of situation...family, child, baby, senior class photo, group. You name it, they have a setting to fit anyone. Their prices are not cheap, but their quality necessitates the higher price. You will NOT be disappointed if you go here for your portraits.

PROS: Wonderful wonderful photography
CONS: You pay for that wonderful photography

5
★★★★★

The years this business has been around is a testament to the outstanding job they do in capturing the essence of the human spirit through photography. They do an absolutely amazing job with any type of situation...family, child, baby, senior class photo, group. You name it, they have a setting to fit anyone. Their prices are not cheap, but their quality necessitates the higher price. You will NOT be disappointed if you go here for your portraits.

PROS: Wonderful wonderful photography
CONS: You pay for that wonderful photography

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They have very skilled photographers, great set ups and very helpful staff. The quality of the photos is top notch, but it comes with a large price tag. They really do great photography, it is just signifcantly higher than most photographers, but it can be worth it depending on the occassion.

PROS: high quality photos, helpful staff
CONS: expensive

4
★★★★☆

They have very skilled photographers, great set ups and very helpful staff. The quality of the photos is top notch, but it comes with a large price tag. They really do great photography, it is just signifcantly higher than most photographers, but it can be worth it depending on the occassion.

PROS: high quality photos, helpful staff
CONS: expensive

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