Middleton Cycle

★★★☆☆

About Middleton Cycle

Hours
Fall Hours: Mon-Fri: 10am-630pm ; Sat: 9am-5pm ; CLOSED SUNDAYS.

Sports & Recreation

Sports & Recreation
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2.5 2
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If professionalism and fair treatment are important to you, don??t take your bike here.

I took my bike here for an overhaul after the lead mechanic was recommended by a few different people. The sales associate and the mechanic both assured me the bike would be ready in 24 hours. I was skeptical about this, explaining that the bike hadn??t had any mechanical care for a long time and might take a while. I asked them two more times, but they were confident it would be ready the next evening, and their verbal only estimate was between $100 ?? $150, ??$200 if things were really out of control.?
I went back 25 hours later and my bike was still in the stand. The lead mechanic told me a few things that he had done and a few more things that he still needed to do. He said he would call me later that night or early next morning. The next day went by and no one called. And the next. The morning of the third day someone finally left a voice mail for me claiming that the work was done.
When I went to get the bike, it was the store owner who brought it out. There were new parts on my bike that didn??t need to be there, parts I didn??t ask for, and parts I was never asked about. The owner ignored me when I mentioned that the bike was three days late and instead silently handed me the bill for $372! When I repeated that the bike was late he steadfastly refused to make any ??adjustment? to the bill. He began to whine about paying overtime and ??your bike? this and ??your bike? that. He claimed they were so busy over those three days they ??couldn??t get to the phones.?
The mechanical work was good, but the overall service was a con. There are 27 other bike shops in the Madison book, many of them closer to my home than this place. I never need to go there again, and neither do you.

1
★☆☆☆☆

If professionalism and fair treatment are important to you, don??t take your bike here.

I took my bike here for an overhaul after the lead mechanic was recommended by a few different people. The sales associate and the mechanic both assured me the bike would be ready in 24 hours. I was skeptical about this, explaining that the bike hadn??t had any mechanical care for a long time and might take a while. I asked them two more times, but they were confident it would be ready the next evening, and their verbal only estimate was between $100 ?? $150, ??$200 if things were really out of control.?
I went back 25 hours later and my bike was still in the stand. The lead mechanic told me a few things that he had done and a few more things that he still needed to do. He said he would call me later that night or early next morning. The next day went by and no one called. And the next. The morning of the third day someone finally left a voice mail for me claiming that the work was done.
When I went to get the bike, it was the store owner who brought it out. There were new parts on my bike that didn??t need to be there, parts I didn??t ask for, and parts I was never asked about. The owner ignored me when I mentioned that the bike was three days late and instead silently handed me the bill for $372! When I repeated that the bike was late he steadfastly refused to make any ??adjustment? to the bill. He began to whine about paying overtime and ??your bike? this and ??your bike? that. He claimed they were so busy over those three days they ??couldn??t get to the phones.?
The mechanical work was good, but the overall service was a con. There are 27 other bike shops in the Madison book, many of them closer to my home than this place. I never need to go there again, and neither do you.

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Do you like to bike and need parts or service for your bicycle? If yes, this is the place you want to go.
They have certified service technicians so you can trust them completely. They also sell bicycles parts so if yours broke down and need to be repaired you can just buy the parts over there and have their technicians do the repair. It saves you time. They usually can do same day service if they are not busy. They do a great job and have a reasonable price.

4
★★★★☆

Do you like to bike and need parts or service for your bicycle? If yes, this is the place you want to go.
They have certified service technicians so you can trust them completely. They also sell bicycles parts so if yours broke down and need to be repaired you can just buy the parts over there and have their technicians do the repair. It saves you time. They usually can do same day service if they are not busy. They do a great job and have a reasonable price.

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