Visionworks

★★☆☆☆
42.9812 -87.9482
Map and Directions to Scott Nichole - Stein Optical Ctr

414-817-9100

3500 S. 27th Street

Milwaukee, WI

53221

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About Visionworks

Hours
M-9am-7pm T-9am-7pm W-9am-7pm Th-9am-7pm F-9am-7pm Sat-9am-7pm Sun-Closed

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2.2 5
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Reviews 1 - 5 of 5.
.

Recently, I went to the Stein Optical recently on 27th and Morgan in Milwaukee, WI to purchase 2 pairs of glasses. I was promptly greeted by a group of super friendly and courteous staff who were all anxious to help me. Mary first helped me with selecting the cutest frames and the lenses for me. I love that the BOGO sale that was running at that time got me the non-glare feature free on the 2nd pair too! My lenses had to be sent out for the non-glare, because I really have an extremely high prescription and anywhere I go, that is always the case. So, it wasn't a big deal that I couldn't get hem in 1 hr. When my glasses were due, I went in, and again was greeted nicely and got my glasses fitted my the general manager, Nicole. She was very particular to make sure that they fit me perfectly! She even gave me a few good tips for making sure that I knew the best way to keep my lenses clean and with the least amount of scratches. I can't afford to buy glasses every year, so I need all the help I can get! I have been a loyal patient of Stein's and I hate how you never see good things mentioned when people do get GOOD SERVICE!!! I am happy to give a compliment when sooo well deserved. This location is very nice, professional, and organized and the people who work there really seem to enjoy what they do for a living.

5
★★★★★

Recently, I went to the Stein Optical recently on 27th and Morgan in Milwaukee, WI to purchase 2 pairs of glasses. I was promptly greeted by a group of super friendly and courteous staff who were all anxious to help me. Mary first helped me with selecting the cutest frames and the lenses for me. I love that the BOGO sale that was running at that time got me the non-glare feature free on the 2nd pair too! My lenses had to be sent out for the non-glare, because I really have an extremely high prescription and anywhere I go, that is always the case. So, it wasn't a big deal that I couldn't get hem in 1 hr. When my glasses were due, I went in, and again was greeted nicely and got my glasses fitted my the general manager, Nicole. She was very particular to make sure that they fit me perfectly! She even gave me a few good tips for making sure that I knew the best way to keep my lenses clean and with the least amount of scratches. I can't afford to buy glasses every year, so I need all the help I can get! I have been a loyal patient of Stein's and I hate how you never see good things mentioned when people do get GOOD SERVICE!!! I am happy to give a compliment when sooo well deserved. This location is very nice, professional, and organized and the people who work there really seem to enjoy what they do for a living.

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1 out of 1 people found this review helpful.

.

Customer service does not exist at Stein Optical - Mayfair Mall location. They openly engage in deceptive and false advertising. When I walked into the store, not one employee greeted me or asked if I needed help with anything. I had to basically stalk and hunt down a sales associate to open the designer frame case. I have never encountered more unfriendly and uncooperative employees in my life. The manager, Brenda B, was also horrible and extremely rude. She clearly did not want my business and felt she was too good to even look at me directly and answer my questions. Stein Optical - Mayfair Mall location should remove their entire staff and hire people who actually believe in customer service!

1
★☆☆☆☆

Customer service does not exist at Stein Optical - Mayfair Mall location. They openly engage in deceptive and false advertising. When I walked into the store, not one employee greeted me or asked if I needed help with anything. I had to basically stalk and hunt down a sales associate to open the designer frame case. I have never encountered more unfriendly and uncooperative employees in my life. The manager, Brenda B, was also horrible and extremely rude. She clearly did not want my business and felt she was too good to even look at me directly and answer my questions. Stein Optical - Mayfair Mall location should remove their entire staff and hire people who actually believe in customer service!

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1 out of 1 people found this review helpful.

.

I needed to take my 86-year-old mother to Stein Optical at Southridge to make an exchange. The store policy requires a manager to enter a code into the computer when exchanges are made. When the clerk requested that the manager key in the code, the manager glared at the, never said a word, and continued cleaning a pair of glasses. She proceeded to ignore us while she waited on another customer, and after half an hour, we left. The clerk was embarrassed and apologetic, but it was the worst customer service I have ever experienced. Stein Customer Service does NOT exist.

1
★☆☆☆☆

I needed to take my 86-year-old mother to Stein Optical at Southridge to make an exchange. The store policy requires a manager to enter a code into the computer when exchanges are made. When the clerk requested that the manager key in the code, the manager glared at the, never said a word, and continued cleaning a pair of glasses. She proceeded to ignore us while she waited on another customer, and after half an hour, we left. The clerk was embarrassed and apologetic, but it was the worst customer service I have ever experienced. Stein Customer Service does NOT exist.

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1 out of 1 people found this review helpful.

.

Went in because of the 2 for $149 no-line bifocals. Got the exam and picked out frames and was told that they would cost more than double the special because the frames just outside the allowable measurement for no-line bifocals. And, these were just about the only frames at the allowable "under $70" included in the special! The only exceptions in the ad were special coatings and special lenses. Left with only the prescription. Will go to my usual place where it will probably cost me about the same, but at they don't do deceptive advertising. They really should be more upfront in their ads.

1
★☆☆☆☆

Went in because of the 2 for $149 no-line bifocals. Got the exam and picked out frames and was told that they would cost more than double the special because the frames just outside the allowable measurement for no-line bifocals. And, these were just about the only frames at the allowable "under $70" included in the special! The only exceptions in the ad were special coatings and special lenses. Left with only the prescription. Will go to my usual place where it will probably cost me about the same, but at they don't do deceptive advertising. They really should be more upfront in their ads.

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1 out of 1 people found this review helpful.

.

This is a decent place to get in and our for glasses or contacts. They have flexible appointments and usually have good deals. I wouldn't say the service is that great. It has the feel of a chain store, but then again, I'm not one who cares about having a relationship with my eye doctor. They get the job done and it's a good price.

3
★★★☆☆

This is a decent place to get in and our for glasses or contacts. They have flexible appointments and usually have good deals. I wouldn't say the service is that great. It has the feel of a chain store, but then again, I'm not one who cares about having a relationship with my eye doctor. They get the job done and it's a good price.

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1 out of 1 people found this review helpful.

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