Regina's Bay Bakery

★★★★☆
  • 423 E. Silver Spring Dr.

    Whitefish Bay, WI 53217

    Map & Directions
  • 414-332-5340

About Regina's Bay Bakery

Categories
  • Bakeries
Details
  • Wedding Supplies
Hours
M Closed, Tu-Sa 6am-5pm, Su 6am-12pm
Special Offer
Call Today
Emails
  • baybakery@att.net
Phones
  • Fax (414-332-0629)
Year Established
  • 1938
Keywords
  • Bakery
  • Custom-Designed Cakes
  • Pastries
  • Custom-Baked Goods
  • Wedding Cakes
  • French Pastry
  • Cookies
Payment Options
  • MasterCard
  • Visa
Services
  • Baked Goods
  • Wedding Cakes
  • Birthday Cakes
  • Special Occasion Cakes
  • Custom Sports Cakes
  • Cookies and Cupcakes
  • Pastries for Any Event
Languages
  • English

Food

Food
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.

That's all I wanted...

A Classic White Cake with white frosting and raspberry filling.

One would think that this is a simple request to fill. Unfortunately for the Bay Bakery, it must not have been that easy.

The cake was made with egg yolks, so it had an egg flavor and the cake was yellow, not white. There was a scant amount of raspberry filling between the three layers, but the edges of the cake were filled with white butter crme frosting.

As for the decorations, the basic shell border was not consistent. Some of the shells looked like a traditional shell. Then there was the ones that looked more like modern art interpretation of what a shell should look like. It would have been fine if there was only one pattern used, but for some reason, the decorator decided that there should be variety in the border.

Besides the above mentioned problems, the cake was dry and crumbly. It certainly did not taste like a cake from a quality bakery.
You only get one chance to impress someone with a birthday cake. The request was for an all white cake with raspberry filling.

I believe the students at MATC could have produced a better cake, and they have no experience.

2
★★☆☆☆

That's all I wanted...

A Classic White Cake with white frosting and raspberry filling.

One would think that this is a simple request to fill. Unfortunately for the Bay Bakery, it must not have been that easy.

The cake was made with egg yolks, so it had an egg flavor and the cake was yellow, not white. There was a scant amount of raspberry filling between the three layers, but the edges of the cake were filled with white butter crme frosting.

As for the decorations, the basic shell border was not consistent. Some of the shells looked like a traditional shell. Then there was the ones that looked more like modern art interpretation of what a shell should look like. It would have been fine if there was only one pattern used, but for some reason, the decorator decided that there should be variety in the border.

Besides the above mentioned problems, the cake was dry and crumbly. It certainly did not taste like a cake from a quality bakery.
You only get one chance to impress someone with a birthday cake. The request was for an all white cake with raspberry filling.

I believe the students at MATC could have produced a better cake, and they have no experience.

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.

I won't go to this bakery again. I went in a few days ago looking for someone to make a cake themed from the movie Frozen for my daughter's 5th birthday. I explained I wanted a picture of princess Elsa on it which they said was no problem.

3
★★★★★

I won't go to this bakery again. I went in a few days ago looking for someone to make a cake themed from the movie Frozen for my daughter's 5th birthday. I explained I wanted a picture of princess Elsa on it which they said was no problem.

.

I agree with the unhappy patrons here. Though Bay bakery is often delicious, the public relations leave a great deal to be desired, especially if there has been an error or mistake on Bay's part. After ordering a number of cakes from her, I ordered another birthday cake following a holiday. It was not what I expected and was obvious to me that they had used the left over holiday frosting/cakes to make up a cake for me. I too complained and got the same reaction from the owner as the other dissatisfied patrons here. I got the sense that she either hates her work or really doesn't need my business.

2
★★☆☆☆

I agree with the unhappy patrons here. Though Bay bakery is often delicious, the public relations leave a great deal to be desired, especially if there has been an error or mistake on Bay's part. After ordering a number of cakes from her, I ordered another birthday cake following a holiday. It was not what I expected and was obvious to me that they had used the left over holiday frosting/cakes to make up a cake for me. I too complained and got the same reaction from the owner as the other dissatisfied patrons here. I got the sense that she either hates her work or really doesn't need my business.

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1 out of 1 people found this review helpful.

.

I was coming in from out of town and wanted a really good cake for a gang of relatives. A friend recommended Regina's Bay Bakery and I called and placed my order two days ahead. The cake was ready when I came to pick it up and I was VERY pleased. I chose chocolate cake, buttercream icing, and their turtle filling. It was a delicious cake and I am quite particular about how a good frosting should taste and feel, or cake crumb that is dry or has a chemical taste. This cake was terrific and I am delighted to know that Milwaukee has a place I can go to get the kind of cake I like.

4
★★★★☆

I was coming in from out of town and wanted a really good cake for a gang of relatives. A friend recommended Regina's Bay Bakery and I called and placed my order two days ahead. The cake was ready when I came to pick it up and I was VERY pleased. I chose chocolate cake, buttercream icing, and their turtle filling. It was a delicious cake and I am quite particular about how a good frosting should taste and feel, or cake crumb that is dry or has a chemical taste. This cake was terrific and I am delighted to know that Milwaukee has a place I can go to get the kind of cake I like.

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.

My wedding was on August 6th, my wedding cake was beautiful and it tasted good and the people working there were very helpful. I ordered the red velvet cake and my friends are still talking about how good my cake was.

5
★★★★★

My wedding was on August 6th, my wedding cake was beautiful and it tasted good and the people working there were very helpful. I ordered the red velvet cake and my friends are still talking about how good my cake was.

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.

I just got married last week. I used Bay Bakery expecting excellence. Instead, I recieved a wedding cake that was the wrong color in design, dry, and unsatisfactory. When they delivered my cake, I was away taking pictures after my ceremony. When I returned my Throw Bouquet was dismantled by the Bay Bakery staff and used to place on my cake. The flowers that I instructed them to use were disregarded. I returned to my reception hall in utter disbelief! iT COMPLETELY RUINED MY WEDDING! When i informed the owner of the bakery she said that she doesn't make mistakes and only offered store credit as partial compensation. This is ridiculous! I DO NOT RECOMMEND this bakery. I WILL NOT do business with them.

1
★☆☆☆☆

I just got married last week. I used Bay Bakery expecting excellence. Instead, I recieved a wedding cake that was the wrong color in design, dry, and unsatisfactory. When they delivered my cake, I was away taking pictures after my ceremony. When I returned my Throw Bouquet was dismantled by the Bay Bakery staff and used to place on my cake. The flowers that I instructed them to use were disregarded. I returned to my reception hall in utter disbelief! iT COMPLETELY RUINED MY WEDDING! When i informed the owner of the bakery she said that she doesn't make mistakes and only offered store credit as partial compensation. This is ridiculous! I DO NOT RECOMMEND this bakery. I WILL NOT do business with them.

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1 out of 1 people found this review helpful.

.

I was raised in Whitefish Bay and remember the delicious doughnuts we would have on the weekend. Happened to be in the area and saw it was still around so decided to check it out...glad I did! Very warm and welcoming place with deep chocolate walls and a few cafe tables for those who can't wait to take their treats home. I didn't know where to look first...they have a case of doughnuts, a case of pastries, a case of cookies,a case of various bakery items like brownies and a case of cheesecakes. On top of the cases they have beautifully decorated cakes for sale as well as cakes on display that you can special order. It truly reminded me of what the shows like Cake Boss and DC Cupcakes look like! So lucky that the Bay has such a great place and so happy it has remained delicious!!

5
★★★★★

I was raised in Whitefish Bay and remember the delicious doughnuts we would have on the weekend. Happened to be in the area and saw it was still around so decided to check it out...glad I did! Very warm and welcoming place with deep chocolate walls and a few cafe tables for those who can't wait to take their treats home. I didn't know where to look first...they have a case of doughnuts, a case of pastries, a case of cookies,a case of various bakery items like brownies and a case of cheesecakes. On top of the cases they have beautifully decorated cakes for sale as well as cakes on display that you can special order. It truly reminded me of what the shows like Cake Boss and DC Cupcakes look like! So lucky that the Bay has such a great place and so happy it has remained delicious!!

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1 out of 2 people found this review helpful.

.

The minute I walked through this bakery's doors I knew I was in trouble! After sampling some donuts I took a dozen home to my family of four! Our favorite are the frosted persians which are cinnamon with buttercream frosting on top.

3
★★★★★

The minute I walked through this bakery's doors I knew I was in trouble! After sampling some donuts I took a dozen home to my family of four! Our favorite are the frosted persians which are cinnamon with buttercream frosting on top.

.

I am very disappointed with the poor customer service I received from Bay Bakery and looking at the reviews I see that I am not the only person who has received poor customer service. Megan was not very compassionate about the wedding cake order and I hope there can be some type of customer service classes offered so that in the future she can communicate to customers better. It doesn??t matter if someone??s wedding is six months away or 2 weeks away the customer should feel comfortable speaking with employees at Bay Bakery and I didn??t feel comfortable or welcomed at the Bakery. Please speak to your employees about the way they speak to customers. Words are powerful and so are recommendations! I am truly disappointed with the customer service I received at the bakery.

1
★☆☆☆☆

I am very disappointed with the poor customer service I received from Bay Bakery and looking at the reviews I see that I am not the only person who has received poor customer service. Megan was not very compassionate about the wedding cake order and I hope there can be some type of customer service classes offered so that in the future she can communicate to customers better. It doesn??t matter if someone??s wedding is six months away or 2 weeks away the customer should feel comfortable speaking with employees at Bay Bakery and I didn??t feel comfortable or welcomed at the Bakery. Please speak to your employees about the way they speak to customers. Words are powerful and so are recommendations! I am truly disappointed with the customer service I received at the bakery.

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1 out of 1 people found this review helpful.

.

I am very disappointed with the poor customer service I received from Bay Bakery and looking at the reviews I see that I am not the only person who has received poor customer service. Megan was not very compassionate about the wedding

3
★★★★★

I am very disappointed with the poor customer service I received from Bay Bakery and looking at the reviews I see that I am not the only person who has received poor customer service. Megan was not very compassionate about the wedding

.

I bought a Birthday cake for a party that included mostly adults, and went to Regina's because I wanted something better than a grocery cake. I asked about the frosting (to me, the most important part) and was told it was a "buttercream", which is what I wanted. However, when we ate the cake, the frosting had so much sugar that it was almost gritty and didn't taste at all like some of the good buttercream frostings I've had elsewhere. In fact, I have over half the cake left because nobody wanted a second piece or to take some home with them - all said it was pretty bad. I don't mind paying more for excellent quality, but that's not what I got from Regina's. High price and average quality won't get me back anytime soon.

2
★★☆☆☆

I bought a Birthday cake for a party that included mostly adults, and went to Regina's because I wanted something better than a grocery cake. I asked about the frosting (to me, the most important part) and was told it was a "buttercream", which is what I wanted. However, when we ate the cake, the frosting had so much sugar that it was almost gritty and didn't taste at all like some of the good buttercream frostings I've had elsewhere. In fact, I have over half the cake left because nobody wanted a second piece or to take some home with them - all said it was pretty bad. I don't mind paying more for excellent quality, but that's not what I got from Regina's. High price and average quality won't get me back anytime soon.

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1 out of 1 people found this review helpful.

.

I love Bay Bakery!! I order from them for every birthday and have never had a problem. I just ordered a cake for tomorrow..and although it was last minute..they were very kind and accommodating. Their cakes, donuts, cookies and service is great!! I wouldn't go anywhere else for bakery!!

5
★★★★★

I love Bay Bakery!! I order from them for every birthday and have never had a problem. I just ordered a cake for tomorrow..and although it was last minute..they were very kind and accommodating. Their cakes, donuts, cookies and service is great!! I wouldn't go anywhere else for bakery!!

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.

Wow, really surprised by the bad reviews. In the last 6 months I have twice ordered large layer cakes.(4 layers with 3 different fillings). Besides being decorated beautifully, the cake itself was delicious. Everyone raved. Made us realize how easy it is to forget how good a true bakery cake can be as opposed to the grocery store variety we have all become accustomed to (YUK). I had no problems with ordering, pick-up, price or anything. I would highly recommend them to anyone. Kathy-Shorewood

5
★★★★★

Wow, really surprised by the bad reviews. In the last 6 months I have twice ordered large layer cakes.(4 layers with 3 different fillings). Besides being decorated beautifully, the cake itself was delicious. Everyone raved. Made us realize how easy it is to forget how good a true bakery cake can be as opposed to the grocery store variety we have all become accustomed to (YUK). I had no problems with ordering, pick-up, price or anything. I would highly recommend them to anyone. Kathy-Shorewood

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.

I ordered a fruit torte after seeing Regina on the front of the Milwaukee Journal a few weeks ago. It was so beautiful I didn't want to cut it and the quality was outstanding. Fresh fruit, custard and the crust made a refreshing wonderful torte.

I need to make another trip and try some of the other wonderful home baked items or for a special occassion!

2
★★★★★

I ordered a fruit torte after seeing Regina on the front of the Milwaukee Journal a few weeks ago. It was so beautiful I didn't want to cut it and the quality was outstanding. Fresh fruit, custard and the crust made a refreshing wonderful torte.

I need to make another trip and try some of the other wonderful home baked items or for a special occassion!

Pros: Beautifully done...

.

I am in a position to recommend new business to Regina's Bay Bakery, but never will.

In trying to schedule an appointment with them, I first couldn't get a live person to answer the phone, was hung-up on after a person did answer but couldn't figure out how to respond to my request, called back and was snipped at for asking an opinion when I got someone to stay on the phone, and then was told to have my client call directly because she couldn't handle working through me. What?! That's how you stop getting business.

There are too many good bakeries in Milwaukee to take a risk with Regina's Bay Bakery, so don't bother!

1
★☆☆☆☆

I am in a position to recommend new business to Regina's Bay Bakery, but never will.

In trying to schedule an appointment with them, I first couldn't get a live person to answer the phone, was hung-up on after a person did answer but couldn't figure out how to respond to my request, called back and was snipped at for asking an opinion when I got someone to stay on the phone, and then was told to have my client call directly because she couldn't handle working through me. What?! That's how you stop getting business.

There are too many good bakeries in Milwaukee to take a risk with Regina's Bay Bakery, so don't bother!

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1 out of 1 people found this review helpful.

.

I ordered a Mad Hatter cake at Bay Bakery for my husband's birthday. The service in the beginning was fantastic! When I got my cake, it wasn't a mad hatter. It was a basic tiered cake. Mad Hatters cost significantly more than regular cakes and since it wasn't what I asked for, I asked for them to refund me what was owed. (not the full amount, but the difference from a regular cake and a mad hatter) From there, the service went downhill. I went back and forth with the manager SEVERAL times as she constantly defended the company stating that they gave me what I asked for. I went as far as to send them pictures of my husband's cake in comparison to the cake that's on THEIR website. It looking NOTHING like it. They never apologized and they refused to give me my money back..instead they offered me an in-store credit. If they would have been apologetic and cooperative, I would have given them another opportunity....in their defense, the decorations on the cake were nice and the cake itself was okay. However, being that the level of customer service that a person gets is based on if their satifsfaction with the finished product....I won't be back and I would encourage others not to go there either. Support businesses that focuses on customer satisfaction.

2
★★☆☆☆

I ordered a Mad Hatter cake at Bay Bakery for my husband's birthday. The service in the beginning was fantastic! When I got my cake, it wasn't a mad hatter. It was a basic tiered cake. Mad Hatters cost significantly more than regular cakes and since it wasn't what I asked for, I asked for them to refund me what was owed. (not the full amount, but the difference from a regular cake and a mad hatter) From there, the service went downhill. I went back and forth with the manager SEVERAL times as she constantly defended the company stating that they gave me what I asked for. I went as far as to send them pictures of my husband's cake in comparison to the cake that's on THEIR website. It looking NOTHING like it. They never apologized and they refused to give me my money back..instead they offered me an in-store credit. If they would have been apologetic and cooperative, I would have given them another opportunity....in their defense, the decorations on the cake were nice and the cake itself was okay. However, being that the level of customer service that a person gets is based on if their satifsfaction with the finished product....I won't be back and I would encourage others not to go there either. Support businesses that focuses on customer satisfaction.

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1 out of 1 people found this review helpful.

Message from Regina's Bay Bakery

Regina's Bay Bakery provides wedding cakes, custom cakes, French pastries and cookies to the Whitefish Bay, WI area.

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