D & M Plumbing & Heating Co

★★★★☆
  • 1020 Michigan Ave

    Sheboygan, WI 53081

    Map & Directions
  • 920-452-9666

Home & Garden

Home & Garden
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Craftsmanship was good; however, customer service was terrible. We were quoted that the job would take two weeks, it ended up taking over five weeks. When we were promised we would receive phone calls regarding scheduling of the job, we always had to call to find out the date scheduled, the time, etc. It appeared that not all items needed were ordered at the same time, therefore the project took much longer to complete.

2
★★☆☆☆

Craftsmanship was good; however, customer service was terrible. We were quoted that the job would take two weeks, it ended up taking over five weeks. When we were promised we would receive phone calls regarding scheduling of the job, we always had to call to find out the date scheduled, the time, etc. It appeared that not all items needed were ordered at the same time, therefore the project took much longer to complete.

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I have had to call D&M on several occasions. Every time, they sent me friendly and knowledgable staff to help me with my problem. They are always on time, and don't make you wait forever when you need the help. One winter, my heater broke, it was only 35 degrees in my house and I have a little one at home. It was on a sunday when I called and within 20 minutes of getting off of the phone with them, someone was knocking on my door. Another 45 minutes after that, they had figured out what was wrong and fixed it for me. I didn't get way overcharged like you would expect from an emergency weekend call either. I have always been over satisfied with all of the work they have done.

PROS: fast, friendly, knowledgable, low priced
CONS:

5
★★★★★

I have had to call D&M on several occasions. Every time, they sent me friendly and knowledgable staff to help me with my problem. They are always on time, and don't make you wait forever when you need the help. One winter, my heater broke, it was only 35 degrees in my house and I have a little one at home. It was on a sunday when I called and within 20 minutes of getting off of the phone with them, someone was knocking on my door. Another 45 minutes after that, they had figured out what was wrong and fixed it for me. I didn't get way overcharged like you would expect from an emergency weekend call either. I have always been over satisfied with all of the work they have done.

PROS: fast, friendly, knowledgable, low priced
CONS:

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D& M Plumbing is a very reputable company, they are very professional and get the job done right. I have never had any problems with them. They also stand behind their work. I think they may be a bit more pricey than some other plumbers, but I am willing to pay a little extra and know the job is getting done right the first time. They also come in a reasonable amount of time, that is important to me when the drain isn't working or a pipe is leaking.

4
★★★★☆

D& M Plumbing is a very reputable company, they are very professional and get the job done right. I have never had any problems with them. They also stand behind their work. I think they may be a bit more pricey than some other plumbers, but I am willing to pay a little extra and know the job is getting done right the first time. They also come in a reasonable amount of time, that is important to me when the drain isn't working or a pipe is leaking.

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