Verlo Mattress Factory Stores

I bought a $1500 mattress from them about 4 years ago. When they first delivered it, I found it was too soft and I was waking up with a sore back. I called and they came, picked it up, returned it two days later much firmer and I loved it. But lately I have noticed it is sagging in the middle and my back has begun to get sore again. Too bad I didn't read these reviews before I bought my mattress.

Posted 10/27/09 | Report Abuse

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We bought our bed and spent over $2k on it. From the minute we received it I knew there was something wrong, I immediately called and told them it was the wrong bed but they insisted it was correct, it was just firm because it was brand new (the bed was supposed to be very soft, alot of memory foam and latex in it) After several days I couldn't take it and called them and they said they would "adjust it for free" once per their sleep guarantee; but it wasn't a matter of me changing my mind, the bed was not the same as the floor model at all.

They came and took it, we of course had nothing to sleep on since they took our old mattress when they delivered, and two days later brought it back. It was possible that it was slightly softer but still was extremely hard. I even thought I was crazy and went to the showroom and still loved the floor model! It felt nothing like what was at our house.

We have gone round and round. They've even had to come and take it at less than a year old because there was a huge dip in it. Even after having to flip this very heavy huge bed. Do you think they gave us a new bed after it being deemed defective? NO. They "fixed" it, though they won't tell me what they did, won't show me what is in it. It is still unbearable to sleep in.

We are stuck having saved a year to buy it ($2000) and it was supposed to be an investment for 15 years. I have had not one good night of sleep on it. We can't afford to buy another $2000 bed. Please save yourself the headache, they will promise you the stars when buying it but after the fact it is all your fault and they will do nothing.

Posted 12/14/08 | Report Abuse

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We got our first mattress from here and though it looked pretty good, I must say that the quality was pretty bad. Infact when they delivered, I thought it was not the one we selected. I called them up to confirm but they said it was the same. However the results showed within a few months when they sagged and was uncomfortable.

Posted 11/30/05 | Report Abuse

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We bought a few mattresses from here, including some futon mattresses. The quality and price is great. The people at the store are very nice. Delivery is included in the price, which is a nice bonus. And they even dispose of your old mattress for a very reasonable price. This is a great store. You get amazing quality at a factory price.

Posted 11/13/05 | Report Abuse

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