Studio Jewelers

★★★☆☆
  • 1306 Regent St

    Madison, WI 53715

    Map & Directions
  • 608-257-2627

About Studio Jewelers

Hours
Mon-Fri 10am-6pm, Sat 10am-4pm

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Buyer Beware! We went to Studio Jewelers to have them make 2 rings for me (I was providing the majority of the diamonds and sapphires). They spent about 40 minutes reviewing what I wanted, including having me draw what I wanted. They were extremely friendly and pleasant but did not ask any questions about our budget and did not offer any description about design fees or costs. I left my diamond and sapphires with them and they said they would send an estimate of the cost via e-mail. I received the first email with a cost estimate for the first ring and they said they would send the estimate for the second ring the next day. They sent the estimate for the second ring with a CAD drawing of a ring that was significantly different than what I had drawn. The price was over $11,000 for the second ring which was wildly expensive since I was providing the large diamond for the ring, not them. We went back to pick up my diamonds and sapphire and were told we owed them $250 for the CAD drawing. Since they hadn't mentioned any design fee associated with sending us an estimate, I assumed we would approve the estimate before they would work further on the design. They never told us we would have to pay a large design fee even if we didn't have them make the rings. When we picked up the jewels, they demanded $250 for a single CAD drawing that probably took someone 15 or 20 minutes to draw. They could see we were upset but still charged us $250. They sent us an email saying THEY felt broadsided by our reaction. Not sure why since they got $250. We are unhappy customers who will never go back. They have lovely jewelry but they will take advantage of customers and their pricing is extremely high. Beware of their tactics.

1
★☆☆☆☆

Buyer Beware! We went to Studio Jewelers to have them make 2 rings for me (I was providing the majority of the diamonds and sapphires). They spent about 40 minutes reviewing what I wanted, including having me draw what I wanted. They were extremely friendly and pleasant but did not ask any questions about our budget and did not offer any description about design fees or costs. I left my diamond and sapphires with them and they said they would send an estimate of the cost via e-mail. I received the first email with a cost estimate for the first ring and they said they would send the estimate for the second ring the next day. They sent the estimate for the second ring with a CAD drawing of a ring that was significantly different than what I had drawn. The price was over $11,000 for the second ring which was wildly expensive since I was providing the large diamond for the ring, not them. We went back to pick up my diamonds and sapphire and were told we owed them $250 for the CAD drawing. Since they hadn't mentioned any design fee associated with sending us an estimate, I assumed we would approve the estimate before they would work further on the design. They never told us we would have to pay a large design fee even if we didn't have them make the rings. When we picked up the jewels, they demanded $250 for a single CAD drawing that probably took someone 15 or 20 minutes to draw. They could see we were upset but still charged us $250. They sent us an email saying THEY felt broadsided by our reaction. Not sure why since they got $250. We are unhappy customers who will never go back. They have lovely jewelry but they will take advantage of customers and their pricing is extremely high. Beware of their tactics.

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Business Response:

We have no history with these folks. They came in one day to discuss two custom ring projects, telling us in passing that they had just gotten a full refund from another jeweler for an unsuccessful diamond band project. That's usually a red flag, but they seemed nice. Three of us worked with them, including the owner, and everything felt fine and upbeat when they left. Four CAD renderings based on her drawing for a new ring were generated and sent to the customer, along with estimates to make it in gold and platinum. We were supplying 1.80 carats in side diamonds. By return email she set up an appointment to come in and discuss desired changes to the design. On the appointed day C. and her husband arrived early but wouldn't even sit down. C. demanded their things back and didn't want to talk about it other than to say she had found a ring on the internet that was much cheaper than one we had quoted her. A credit card was flung down to pay for the CAD fee (which had been previously disclosed, we always talk about costs going into a custom project) and they took their items and stormed out. All we can think is these good folks are not familiar with current prices.
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Hmm, apparently the business owner had my negative review removed somehow! I guess this site is not really interested in offering both negative and positive information for visitors.

1
★☆☆☆☆

Hmm, apparently the business owner had my negative review removed somehow! I guess this site is not really interested in offering both negative and positive information for visitors.

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.

Studio Jewelers went above and beyond to find a piece of jewelry that was right for me. They took the time to listen to what I was looking for and had great suggestions for me. They never made me feel pressure to purchase anything but I ended up buying all of my bridesmaids jewlery from them b/c the pieces were so personalized and unique. I will definitely be back again with all my friends!

5
★★★★★

Studio Jewelers went above and beyond to find a piece of jewelry that was right for me. They took the time to listen to what I was looking for and had great suggestions for me. They never made me feel pressure to purchase anything but I ended up buying all of my bridesmaids jewlery from them b/c the pieces were so personalized and unique. I will definitely be back again with all my friends!

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1 out of 1 people found this review helpful.

Business Response:

Thank you! Hi Monica, We're glad you had a great time here, and thanks for sending us those photos! You all look so beautiful. Thanks for letting us play a small part in your special day, and we hope to see you and your friends again soon!
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Studio Jewelers Ltd is by far a jewelry lovers PARADISE. They feature beautifully crafted UNIQUE designs from artists both local and far. You can't help but be amazed at all the beautiful hand-crafted work on display. I have had the pleasure of meeting both the owner and employee's and have had nothing but exceptional customer service. Not only would they gladly show their designs, they explained how the gem was formed or what process was needed to obtain such a color or luster. Enjoyable and educational! I will be sure to stop in again soon!

5
★★★★★

Studio Jewelers Ltd is by far a jewelry lovers PARADISE. They feature beautifully crafted UNIQUE designs from artists both local and far. You can't help but be amazed at all the beautiful hand-crafted work on display. I have had the pleasure of meeting both the owner and employee's and have had nothing but exceptional customer service. Not only would they gladly show their designs, they explained how the gem was formed or what process was needed to obtain such a color or luster. Enjoyable and educational! I will be sure to stop in again soon!

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1 out of 1 people found this review helpful.

Business Response:

Hooray! Thanks, Joanna! We love being able to educate and inform, whether it's about a particular stone or one of the artists we represent. We welcome the chance to geek out and share the knowledge we've gathered over our almost 30 years in business, (longer than that if you're speaking with Hanna :). We look forward to seeing you again soon, maybe for our opal event in May?
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Studio Jewelers has a artisans who produce interesting, quality jewelery. If you get on their mailing list, you find out about their specials like no taxes.

4
★★★★☆

Studio Jewelers has a artisans who produce interesting, quality jewelery. If you get on their mailing list, you find out about their specials like no taxes.

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1 out of 1 people found this review helpful.

Business Response:

Thank you! Thank you, Karen, we're glad you like our store and the mention of Eli. He's got his own page on our website now. We host a number of special events, such as our Holiday Open house, which features the one time of year where we pay the taxes on your purchases. "Like" us on Facebook to receive the latest news, our front page on our website has the link.

Message from Studio Jewelers

A combination old-fashioned guild shop and designer jewelry gallery, Studio Jewelers is a very unusual store.We try to have something for everyone here at Studio Jewelers. If you are looking for sterling silver earrings or a statement piece from your favorite jewelry artist, we will do our best to help you find what you are looking for. We are proud to represent a number of top American and European jewelry designers and metal artists, including Alex Sepkus, Paula Crevoshay, Tom Dailing, Eleanor Moty and many more.

We carry an unparalleled selection of handcrafted engagement rings and wedding bands by these award-winning designers and independent studios. We are also proud to carry a large variety of top quality bridal jewelry classics from a number of design houses; including Jabel, the gold standard in American bridal jewelry since 1916. We also represent the popular bridal lines of Charles Green, Dora, F. Goldman, Diana, Lashbrook and more.

More about Studio Jewelers

Featuring jewelry from over 3 dozen artists and small design studios, many with local ties. In addition to offering the highest quality diamonds and gemstones, we also offer custom design, jewelry cleaning and repair, pearl and bead stringing, and much more!

 

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