Kesslers Diamonds

★★★★☆
  • N82W15340 Appleton Ave

    Menomonee Falls, WI 53051

    Map & Directions
  • 262-251-4570

About Kesslers Diamonds

Hours
Mon - Fri, 10am - 7pm; Sat, 10am - 5pm; Sun, noon - 4:30pm

Shopping

Shopping
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3.5 2
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.

My boyfriend took my engagement ring here to be sized. He bought it from a jeweler in New York and had it appraised at around $10k by a very well known gemologist. After having the ring a couple days Kesslers had a women call us and leave on the voicemail how much it would cost to size it and that the diamond WAS NOT REAL. Not only did we panic but tried calling back and they closed right after she left the message. We left a message and she called us back in the morning claiming they tested it and there was no way it was a diamond and they were sure. After about 3-4 hours of us feeling sick to our stomachs after the money he spent and calling the gemologist and jeweler we purchased it from and giving him an earful Kesslers called us to say they were wrong and were sorry. Barly apologized for all they had put us thru and panic they caused. Imagine how we felt after we called this poor guy who was right and telling him he was wrong because Kesslers claimed they were sure when obviously they were wrong. Just because we didn't get the ring from them and it isen't the average cut of diamond. You would think before they left news like that on a voicemail they would know what they are talking about. Supposably their gemologist are so great but don't know what a rose cut diamond is and assume because the faucets are on the top instead of the bottom it's fake. The ring was sized beautifully but i expected more apologies and sincerity. I also expected because they are so well known they would know what they are talking about before putting a couple thru that. Very disappointed when their sales women at the Greenfield store knew more that the goldsmiths and gemologist at the Germantown store.

2
★★☆☆☆

My boyfriend took my engagement ring here to be sized. He bought it from a jeweler in New York and had it appraised at around $10k by a very well known gemologist. After having the ring a couple days Kesslers had a women call us and leave on the voicemail how much it would cost to size it and that the diamond WAS NOT REAL. Not only did we panic but tried calling back and they closed right after she left the message. We left a message and she called us back in the morning claiming they tested it and there was no way it was a diamond and they were sure. After about 3-4 hours of us feeling sick to our stomachs after the money he spent and calling the gemologist and jeweler we purchased it from and giving him an earful Kesslers called us to say they were wrong and were sorry. Barly apologized for all they had put us thru and panic they caused. Imagine how we felt after we called this poor guy who was right and telling him he was wrong because Kesslers claimed they were sure when obviously they were wrong. Just because we didn't get the ring from them and it isen't the average cut of diamond. You would think before they left news like that on a voicemail they would know what they are talking about. Supposably their gemologist are so great but don't know what a rose cut diamond is and assume because the faucets are on the top instead of the bottom it's fake. The ring was sized beautifully but i expected more apologies and sincerity. I also expected because they are so well known they would know what they are talking about before putting a couple thru that. Very disappointed when their sales women at the Greenfield store knew more that the goldsmiths and gemologist at the Germantown store.

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The staff is friendly and knowledgable. The have a huge selection of diamonds to fit every budget. The sales people are very low pressure and do not try to talk you into more than you can afford.

5
★★★★★

The staff is friendly and knowledgable. The have a huge selection of diamonds to fit every budget. The sales people are very low pressure and do not try to talk you into more than you can afford.

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