H J Faust Inc

★★★☆☆
  • 1008 S Pine St

    Burlington, WI 53105

    Map & Directions
  • 262-763-7866

2.5 2
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When our furnace stopped working we called H.J. Faust and they got a repairman to us in about 3 hours. We live well outside town in rural southeast Wisconsin so that was faster than expected! He was able to diagnose a faulty relay and replaced it in about 15 minutes. If I ever need more furnace work I will probably call them for an estimate again.

4
★★★★☆

When our furnace stopped working we called H.J. Faust and they got a repairman to us in about 3 hours. We live well outside town in rural southeast Wisconsin so that was faster than expected! He was able to diagnose a faulty relay and replaced it in about 15 minutes. If I ever need more furnace work I will probably call them for an estimate again.

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A valve on my boiler sprung a leak. I called H J Faust and they sent someone over that afternoon. The repairman looked at the problem and said he would need to order the parts and that he would have the office lady call me the next day to give me a quote and let me know the parts were ordered. He stated due to the holidays it would be a couple days to get the part. I never received a call, infact we had made 5 calls to the office to confirm and all calls were unreturned. Finally the office called me 9 days later to say the parts were in and to schedule a time to have the repairman come back out. It took a total of 12 days (all the while having my own personal space heaters heating my home) before the repairman returned. Finally when he did, he stated he had "the wrong part" but that it would still work he just needed to do some pipe work. Once the job was completed he handed us a bill for nearly double what we were anticipating from previous conversation with him. When I expressed my dissatisfaction to the repairman he stated "this shouldnt be a surprise to you- it should be what you were quoted" WE NEVER RECEIVED A FINAL QUOTE! Also nearly $200 worth of pipe work had to be done just to make the wrong part they brought work. I called and complained to the office about the unreturned calls, no quote, wrong part, & high mark ups and got no where. The office lady stated that everything was done on a flat rate basis (wouldve been good to know ahead of time) Basically for the repair work that was done at my home it was $66 worth of parts and $449 for ONE HOUR OF WORK. I will never use H J Faust again and I strongly urge anyone reading this not to as well!

1
★☆☆☆☆

A valve on my boiler sprung a leak. I called H J Faust and they sent someone over that afternoon. The repairman looked at the problem and said he would need to order the parts and that he would have the office lady call me the next day to give me a quote and let me know the parts were ordered. He stated due to the holidays it would be a couple days to get the part. I never received a call, infact we had made 5 calls to the office to confirm and all calls were unreturned. Finally the office called me 9 days later to say the parts were in and to schedule a time to have the repairman come back out. It took a total of 12 days (all the while having my own personal space heaters heating my home) before the repairman returned. Finally when he did, he stated he had "the wrong part" but that it would still work he just needed to do some pipe work. Once the job was completed he handed us a bill for nearly double what we were anticipating from previous conversation with him. When I expressed my dissatisfaction to the repairman he stated "this shouldnt be a surprise to you- it should be what you were quoted" WE NEVER RECEIVED A FINAL QUOTE! Also nearly $200 worth of pipe work had to be done just to make the wrong part they brought work. I called and complained to the office about the unreturned calls, no quote, wrong part, & high mark ups and got no where. The office lady stated that everything was done on a flat rate basis (wouldve been good to know ahead of time) Basically for the repair work that was done at my home it was $66 worth of parts and $449 for ONE HOUR OF WORK. I will never use H J Faust again and I strongly urge anyone reading this not to as well!

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