Sears Hometown Store - Closed - CLOSED

★★★☆☆
M-F 9am to 7pm Sa 9am to 6pm Su 10am to 4pm
  • 1810 North Central

    Marshfield, WI 54449

    Map & Directions
  • 715-384-2171

About Sears Hometown Store - Closed

Categories
  • Household Appliances
  • Consumer Electronics Stores
  • Hardware
  • Lawn & Garden Equipment Manufacturers
  • Refrigerators
  • Freezers
  • Mattress Stores
  • Bedding
  • Furniture Stores
Hours
M-Su Closed
Phones
  • Fax (715-387-1860)
Products
  • Appliances
  • Refrigerators
  • Freezers
  • Dishwashers
  • Washers
  • Dryers
  • Cooking Ranges
  • Grills
  • Tools
  • Tool Sets
  • Saws
  • Tractors
  • Lawn Mowers
  • Trimmers
  • Pressure Washers
  • Brand-name goods
  • New goods
Specialties
  • Air Conditioning & Heating Sales
  • Service & Repair
  • Kitchen & Bath Remodeling
  • Products & Installations
  • Roofing
  • Siding
  • Windows
  • Floors
  • Countertops & Cabinets
  • Cabinet Refacing
Payment Options
  • Cash
  • Check
  • Discover
  • Financing
  • MasterCard
  • Visa
Brands
  • Kenmore
  • Craftsman
  • Bosch
  • Electrolux
  • LG
  • GE
  • Maytag
  • Whirlpool
  • Kitchen Aid
  • Husqvarna
  • DeWalt
  • Samsung
  • Sony
  • Sharp
  • Panasonic
  • Toshiba
  • NordicTrack
Services
  • In-store pickup
Languages
  • English
2.7143 7
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Sears.com is not worth doing business with. They list items from other merchants that are not associated with Sears. Also when you need help they are not able to help...

1
★☆☆☆☆

Sears.com is not worth doing business with. They list items from other merchants that are not associated with Sears. Also when you need help they are not able to help...

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.

I purchased a tiller and when I started it up, oil shot out everywhere. I tried to return it the next day and was given the run-around. I was told I would have to pay a 15% restocking fee for returning it. The day I purchased it, the assistant manager admitted that another tiller was there that he put together that he "couldn't get right and couldn't figure out, so he wouldn't give us that one." Well, obviously, someone didn't get this one put together correctly either and they want to charge me over a $100 to return it. As I'm writing this review the matter is still unresolved and I am having to get my credit card company involved. I have heard many negative stories about the Marshfield Sears since I started talking to co-workers about this situation.

5
★★★★★

I purchased a tiller and when I started it up, oil shot out everywhere. I tried to return it the next day and was given the run-around. I was told I would have to pay a 15% restocking fee for returning it. The day I purchased it, the assistant manager admitted that another tiller was there that he put together that he "couldn't get right and couldn't figure out, so he wouldn't give us that one." Well, obviously, someone didn't get this one put together correctly either and they want to charge me over a $100 to return it. As I'm writing this review the matter is still unresolved and I am having to get my credit card company involved. I have heard many negative stories about the Marshfield Sears since I started talking to co-workers about this situation.

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.

We were poorly greeted by a 'very young man', who keep burping, not on purpose... but nevertheless never excused himself for doing that in our faces. He was very quiet, and he did not execute any strong confidence in his job.
He was not dressed appropriately for a sales clerk position. He had right type of pants on for his job, but no belt, and I'm sure to get the cool-"Baggie look" made sure it was hanging below his rear end, halfway to his knees and kept tugging and pulling at it to be sure to get it the right level he wanted it.
I have been working in retail for many years and let me tell you I would be fired on the spot if I wore something like this. VERY inexperienced. Why couldn??t someone be there by his side? He still did things wrong in ringing up the purchase even after checking with someone.
He forgot to add the 15% off on the total purchase, and instead gave it on the extended warranty. My husband and I had to really look things over to figure out that things really didn't 'add up', because NO ONE went through the receipt with us to explain in details about the transaction. This would have benefited him too, (Like when clerks/cashiers do when exchanging money) saying it out loud to the customers, in the process to see if HE was doing it correctly. Since he was really screwing things up we were really worried that he was overcharging us. 'Steve' must have gone to the back of the store about 10 times, a half hour later finally 'Sam' the other young man came out to 'help'. I figured it was because it was time for the store to close and it now has taken about 40 minutes to CHECK OUT, they both wanted out to get home also! ??Sam?? checked us out with ??Steve?? looking on???Steve?? had the nerve to say in front of my husband and I that ??Sam?? could have the commission since he was ringing it up anyway?.Very inappropriate discussion in front of the customers. With the problems that went on, also with the inflated prices, I don??t feel that anyone should be given a ??commission?? ??our money??.
So many little things in between that added to the aggravation we just shook our heads, and gave each other looks like we just can??t believe what kind of help or ??lack of?? was there? just too many to mention...We had to call the next day to confirm a delivery time. My husband and I were too flustered, and I??m sure the kids were just thinking it??s 15-20 minutes past closing time to catch yet another mistake. You can look back on Mon. Oct. 13th, 2008 to see who has worked for you on that day to know just who I??m talking about.
No apologies from "Steve", but "Sam" did a couple of times. Both of these young men are clearly too 'young' and inexperienced in people skills and 'Sam' shouldn't be working there at all. Too young to be on their own without an experienced older adult to be with them, if they needed to be mentored and trained to do the job well. That??s the kind of thing that keeps us all coming back to your store, ANY store.
We love to go to the privately owned stores to give them support, but this ??Mom & Pop? store has their priorities in the wrong place.
We look and rely on experienced people to serve us fast and efficiently especially after full days work, and to run into this horrible experience at the end of the day, and start of a work week didn't help. I was upset all night with this. I will be sure NOT to purchase anything from this Marshfield, WI Sears store again. I hope you get your situation worked out because at this rate you will be dropping customers like flies. Thank you for listening.

1
★☆☆☆☆

We were poorly greeted by a 'very young man', who keep burping, not on purpose... but nevertheless never excused himself for doing that in our faces. He was very quiet, and he did not execute any strong confidence in his job.
He was not dressed appropriately for a sales clerk position. He had right type of pants on for his job, but no belt, and I'm sure to get the cool-"Baggie look" made sure it was hanging below his rear end, halfway to his knees and kept tugging and pulling at it to be sure to get it the right level he wanted it.
I have been working in retail for many years and let me tell you I would be fired on the spot if I wore something like this. VERY inexperienced. Why couldn??t someone be there by his side? He still did things wrong in ringing up the purchase even after checking with someone.
He forgot to add the 15% off on the total purchase, and instead gave it on the extended warranty. My husband and I had to really look things over to figure out that things really didn't 'add up', because NO ONE went through the receipt with us to explain in details about the transaction. This would have benefited him too, (Like when clerks/cashiers do when exchanging money) saying it out loud to the customers, in the process to see if HE was doing it correctly. Since he was really screwing things up we were really worried that he was overcharging us. 'Steve' must have gone to the back of the store about 10 times, a half hour later finally 'Sam' the other young man came out to 'help'. I figured it was because it was time for the store to close and it now has taken about 40 minutes to CHECK OUT, they both wanted out to get home also! ??Sam?? checked us out with ??Steve?? looking on???Steve?? had the nerve to say in front of my husband and I that ??Sam?? could have the commission since he was ringing it up anyway?.Very inappropriate discussion in front of the customers. With the problems that went on, also with the inflated prices, I don??t feel that anyone should be given a ??commission?? ??our money??.
So many little things in between that added to the aggravation we just shook our heads, and gave each other looks like we just can??t believe what kind of help or ??lack of?? was there? just too many to mention...We had to call the next day to confirm a delivery time. My husband and I were too flustered, and I??m sure the kids were just thinking it??s 15-20 minutes past closing time to catch yet another mistake. You can look back on Mon. Oct. 13th, 2008 to see who has worked for you on that day to know just who I??m talking about.
No apologies from "Steve", but "Sam" did a couple of times. Both of these young men are clearly too 'young' and inexperienced in people skills and 'Sam' shouldn't be working there at all. Too young to be on their own without an experienced older adult to be with them, if they needed to be mentored and trained to do the job well. That??s the kind of thing that keeps us all coming back to your store, ANY store.
We love to go to the privately owned stores to give them support, but this ??Mom & Pop? store has their priorities in the wrong place.
We look and rely on experienced people to serve us fast and efficiently especially after full days work, and to run into this horrible experience at the end of the day, and start of a work week didn't help. I was upset all night with this. I will be sure NOT to purchase anything from this Marshfield, WI Sears store again. I hope you get your situation worked out because at this rate you will be dropping customers like flies. Thank you for listening.

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Business Response:

Update to jo d. review Our customer was kind enough to send me a copy of this letter. I truly appreciate the time it took to compose and post (mail) this review. Upon reading the complaint I tried several times to contact our customer to thank her for the letter, and update her on what steps had been taken to rectify this situation so that nothing like this would happen to any more of our valued customers. Both associates mentioned below have since been released from service at our store. Of course, this type of service is totally unacceptable and is never tolerated. I take pride in our customer service at our store and will never stand for such treatment. I would like to personally invite jo d. to return to our store and re-evaluate our service if she so chooses, and ask that she accept my personal apology for her previous experience. I can assure her that necessary actions have been taken so that this type of experience will never happen again.
.

I stopped at Sears at 9:10 on 12/24/2007 to pick up piece of equipment for myself. There were two cars parked in the lot waiting for the store to open. When I knocked on the door, a man came to the door and said. "We are not opening until 10:00 today. The sign in the door said 9:00 AM on Mondays and there was no other posted signage. The man closed the door in my face and put up a handmade sign that said they were not opening until 10:00.

The people that run this store are JERKS! Post a sign after you are supposed to open with people in the parking lot. I guess they missed the class on communication and customer service.

1
★☆☆☆☆

I stopped at Sears at 9:10 on 12/24/2007 to pick up piece of equipment for myself. There were two cars parked in the lot waiting for the store to open. When I knocked on the door, a man came to the door and said. "We are not opening until 10:00 today. The sign in the door said 9:00 AM on Mondays and there was no other posted signage. The man closed the door in my face and put up a handmade sign that said they were not opening until 10:00.

The people that run this store are JERKS! Post a sign after you are supposed to open with people in the parking lot. I guess they missed the class on communication and customer service.

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Business Response:

Update to T D I apologize for your experience on Christmas Eve 2007. I had spoken to the associate working that morning and the sign stating the holiday hours had fallen down off of the door overnight due to frost on the glass. This is no excuse for closing the door on your face, and my associate has been corrected. I appreciate you taking the time to post here, as any feedback on our store is helpful. I hope you can forgive this incident and return to our store in the future.
.

My grandparents bought Sears products, my parents brought Sears products, so when i bought my first home and had to add the appliances, I figured I'd do the same. The staff at this store was friendly and knowledgeable, and they thankfully were not very salesy. They didn't try to talk me into a more expensive appliance, but really listened to what the wife and I wanted and needed. 2 thumbs up, I recommend this place all the time.

5
★★★★★

My grandparents bought Sears products, my parents brought Sears products, so when i bought my first home and had to add the appliances, I figured I'd do the same. The staff at this store was friendly and knowledgeable, and they thankfully were not very salesy. They didn't try to talk me into a more expensive appliance, but really listened to what the wife and I wanted and needed. 2 thumbs up, I recommend this place all the time.

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.

Even though this is a very small store, they are extremely helpful in finding or ordering anything you need. I picked up accessories for my washing machine here with no problem. The staff is friendly and attentive.

4
★★★★☆

Even though this is a very small store, they are extremely helpful in finding or ordering anything you need. I picked up accessories for my washing machine here with no problem. The staff is friendly and attentive.

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.

Although Sears has quality items and excellent warranties on their appliances/electronics/etc, the owner of the Marshfield store has completely turned me away from ever purchasing at Sears again. He's a very arrogant man, and most unfriendly to the customer who needs more attention than he feels is necessary to complete a sale. It's too bad, too, but he's lost many customers based on his attitude alone.

2
★★☆☆☆

Although Sears has quality items and excellent warranties on their appliances/electronics/etc, the owner of the Marshfield store has completely turned me away from ever purchasing at Sears again. He's a very arrogant man, and most unfriendly to the customer who needs more attention than he feels is necessary to complete a sale. It's too bad, too, but he's lost many customers based on his attitude alone.

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