Swant Graber Ford

★★★☆☆
We have what you are looking for.
  • 1697 E Division Ave

    Barron, WI 54812

    Map & Directions
  • 715-537-9500

About Swant Graber Ford

Hours
Sales: Monday- Friday 8am-5:30pm Saturday 8am-3pm Parts/Service: Monday-Friday 8-5:30pm

Automotive

Automotive
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Hi,

My name is Matt Paulzine and I recently purchaced a 2008 Ford Fusion at Swant Graber. I am 40 years old and this was the first new car I have purchaced in my life. What started as a joyous event soon turned out to be a hellish nightmare. The staff was friendly enough at athe time of the sale, but what happened after that is inexcusable. I found a car I liked but it lacked a moonroof. They claimed to have a moonroof for the car in stock and that they could install it for me the following week. I was never told that it was an aftermarket product or that it was to be installed by someone other than Ford!
I brought my new car back the following week for the install. I was surprise when called and told that my car was done they just had to go pick it up! When I picked up my car( they arranged to have me pick it up at closing time of course) I was shocked to see what they called an air dam installed on top of my car. I questioned it immediately and was told to take the car and talk to my salesman the next day.
The next morning before calling I inspected the car only to find that it wasn't a moonroof but a sunroof and that the install was a complete hack job! The interior trim was damaged and scratched,the air dam was installed croocked, the trim around the sunroof was peeling back from the headliner, and worst yet the sunroof was installed almost 6 inches farther back than it was should have been. It was for the most part installed in the back seat!
I was given all kinds of excuses from Swant Graber but no acceptable solutions.
I have checked with Ford and the manufacturer of the product that they had installed. The "moonroof" is a sunroof and it is installed in the wrong location. The shop that they had install the sunroof(AAM Custom) isn't even a factory authorized installer. Shame on you Swant Graber!! You ruined my new car! The least you could do is own up and pay whatever it costs to fix it, or pay off my loan and take the car back!

0
★☆☆☆☆

Hi,

My name is Matt Paulzine and I recently purchaced a 2008 Ford Fusion at Swant Graber. I am 40 years old and this was the first new car I have purchaced in my life. What started as a joyous event soon turned out to be a hellish nightmare. The staff was friendly enough at athe time of the sale, but what happened after that is inexcusable. I found a car I liked but it lacked a moonroof. They claimed to have a moonroof for the car in stock and that they could install it for me the following week. I was never told that it was an aftermarket product or that it was to be installed by someone other than Ford!
I brought my new car back the following week for the install. I was surprise when called and told that my car was done they just had to go pick it up! When I picked up my car( they arranged to have me pick it up at closing time of course) I was shocked to see what they called an air dam installed on top of my car. I questioned it immediately and was told to take the car and talk to my salesman the next day.
The next morning before calling I inspected the car only to find that it wasn't a moonroof but a sunroof and that the install was a complete hack job! The interior trim was damaged and scratched,the air dam was installed croocked, the trim around the sunroof was peeling back from the headliner, and worst yet the sunroof was installed almost 6 inches farther back than it was should have been. It was for the most part installed in the back seat!
I was given all kinds of excuses from Swant Graber but no acceptable solutions.
I have checked with Ford and the manufacturer of the product that they had installed. The "moonroof" is a sunroof and it is installed in the wrong location. The shop that they had install the sunroof(AAM Custom) isn't even a factory authorized installer. Shame on you Swant Graber!! You ruined my new car! The least you could do is own up and pay whatever it costs to fix it, or pay off my loan and take the car back!

Message from Swant Graber Ford

"Thank you to all whom have contributed to the success of Swant Graber Auto Group; we look forward in continuing to support our own, along with the surrounding communities, in the decades to come! To read more about our outstanding Certified Sales Team at www.swantgraber.com and select 'Meet the Staff.' Thank you again for allowing us to earn your trust and for your loyal repeat business." -Brad Graber

More about Swant Graber Ford

Selling excellent new Chevrolet, Dodge, and Ford vehicles including a mixture of outstanding previously owned Cars, Trucks, and SUVs at competitive prices! We specialize in providing everything you need to know in a non-pressure atmosphere. We specialize in providing quality departments: Sales, Finance, Service, Parts, and Detail. We pride ourselves for being upfront, honest, and passionate to make sure you and your family will be safe when investing money into a vehicle that will last and last.

 

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