Dousman Family Dentistry SC

★★★☆☆
  • 261 N Main St

    Dousman, WI 53118

    Map & Directions
  • 262-965-3662

About Dousman Family Dentistry SC

Categories
Hours
EVENING HOURS AVAILABLE

Health & Medical

Health & Medical
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2.5 2
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I had good memories of Dr. Schaeffer who started this practice many years ago. So when I moved back to the area after being away for many years I called and made an appointment when I was having a toothache. I was told that I had to see Dr. Whalen because Dr. Schaeffer was out of town. Then they made me wait 5 days to get in because there were no appointments available. I was in pain for 5 days. When I saw Dr. Whalen I was told I had an infected tooth and needed a root canal and a crown. I was given oral antibiotics and he started work drilling and cleaning out the tooth immediately. He put in a temporary filling and I came back a week later. He then did half of the root canal and as I was leaving the office clerk gave me a bill to pay for over a thousand dollars and said it would be 5% less if I paid in cash or by check. So,even though I could barely afford it I paid the entire bill with a check. A week later I returned thinking he would finish the job that day. Little did I know he only did the second half of the root canal job. As I was leaving the office clerk told me I need to make another appointment to come back for the crown and it would be another one thousand two hundred dollars! I was devastated! I thought I had paid for the whole cost the previous visit! Then I found out I have to go back two more times and it would take until sometime in January to finish the crown! I was led to believe I paid for the entire work the last time I was there! This is bait and switch! I was told I have to finish the work with Dr. Whalen even though he was not up front with me on the cost. They told me I had to have the same dentist finish the job. Dr. Whalen has poor communication skills and did not tell me the full cost, nor how many times I would have to come in to finish the work. Very poor communication and using bait and switch tactic to get more money out of me. Will not return after I finish this work. Very dissatisfied.

1
★☆☆☆☆

I had good memories of Dr. Schaeffer who started this practice many years ago. So when I moved back to the area after being away for many years I called and made an appointment when I was having a toothache. I was told that I had to see Dr. Whalen because Dr. Schaeffer was out of town. Then they made me wait 5 days to get in because there were no appointments available. I was in pain for 5 days. When I saw Dr. Whalen I was told I had an infected tooth and needed a root canal and a crown. I was given oral antibiotics and he started work drilling and cleaning out the tooth immediately. He put in a temporary filling and I came back a week later. He then did half of the root canal and as I was leaving the office clerk gave me a bill to pay for over a thousand dollars and said it would be 5% less if I paid in cash or by check. So,even though I could barely afford it I paid the entire bill with a check. A week later I returned thinking he would finish the job that day. Little did I know he only did the second half of the root canal job. As I was leaving the office clerk told me I need to make another appointment to come back for the crown and it would be another one thousand two hundred dollars! I was devastated! I thought I had paid for the whole cost the previous visit! Then I found out I have to go back two more times and it would take until sometime in January to finish the crown! I was led to believe I paid for the entire work the last time I was there! This is bait and switch! I was told I have to finish the work with Dr. Whalen even though he was not up front with me on the cost. They told me I had to have the same dentist finish the job. Dr. Whalen has poor communication skills and did not tell me the full cost, nor how many times I would have to come in to finish the work. Very poor communication and using bait and switch tactic to get more money out of me. Will not return after I finish this work. Very dissatisfied.

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This place has been my family denitst for years. It's been many years since I have been here, but as I recall my childhood and early adult visits, it was always comfortable, no matter what. Now that we reside closer, I plan to take my young daughter.

4
★★★★☆

This place has been my family denitst for years. It's been many years since I have been here, but as I recall my childhood and early adult visits, it was always comfortable, no matter what. Now that we reside closer, I plan to take my young daughter.

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