Walgreens

★★☆☆☆
  • 3855 S Moorland Rd

    New Berlin, WI 53151

    Map & Directions
  • 262-784-4992

About Walgreens

Categories
  • Pharmacies
  • Convenience Stores
  • Photo Finishing
  • Beauty Supplies Stores
  • Beauty Supply Sales
  • Cosmetics
  • Perfume
  • Greeting Cards
  • Stationery Stores
Details
  • Vitamins
  • Wheelchairs
  • First Aid Supplies
  • Greeting Cards
Hours
M-Su 24hr
Year Established
  • 1901
Keywords
  • Pharmacy
  • Photo
  • Flu Shot
  • Western Union Money Transfer
Payment Options
  • American Express
  • Discover
  • Visa
  • Cash
  • MasterCard
  • Check
  • Android Pay
  • Apple Pay
Services
  • Photo Printing
  • Flu Shots
  • Western Union Money Transfer
  • FedEx Pickup and Drop-off

Shopping

Shopping
More choices in New Berlin:
Resultset_next

Czaplicki Family Dentistry

6191 S 108th St Hales Corners, WI

Resultset_next

Lloyd David G Dr

10425 W North Ave Milwaukee, WI

2.0 1
Hi! Sign in to let us know how Walgreens was?
Write a Review
.

The customer service at this location is atrocious. I called in a refill for a medication that I have been using for three years. I had just had it filled the prior month. I went to the drive-thru & the pharmacy tech tells me it can't be filled because it is being discontinued & they will no longer be getting any. I asked why I wasn't called, & he says they tried but there wasn't an answering machine at my house (not true). He says they have put in a request to my doctor for recommendation for a substitute. I asked them to call me when they received an answer. Two days later I called a different Walgreens & was told it is true that the manufacturer will no longer be supplying them & that my doctor recommended an over-the-counter medication. I then called an Aurora Pharmacy to find out if they could get me the prescribed medication. They told me they would order it & I could get it in two days. I went in to Aurora Pharmacy & was told they called Walgreens to have prescription transferred, & Walgreens told them they didn't fill it for me because my insurance doesn't cover it. I then had Aurora call my insurance who verified it is covered & they offered to fill it for me. I called Walgreens back & was then told they have 25 pills available that I could come & get. When I explained all of the misinformation I was being given, they acted like it was no big deal that they created the problem & made lame excuses. I finally got the pharmacy manager to admit the original pharmacy tech in the drive-thru probably didn't even bother to look to see if they had any in stock. Needless to say, I am now switching to Aurora Pharmacy.

2
★★☆☆☆

The customer service at this location is atrocious. I called in a refill for a medication that I have been using for three years. I had just had it filled the prior month. I went to the drive-thru & the pharmacy tech tells me it can't be filled because it is being discontinued & they will no longer be getting any. I asked why I wasn't called, & he says they tried but there wasn't an answering machine at my house (not true). He says they have put in a request to my doctor for recommendation for a substitute. I asked them to call me when they received an answer. Two days later I called a different Walgreens & was told it is true that the manufacturer will no longer be supplying them & that my doctor recommended an over-the-counter medication. I then called an Aurora Pharmacy to find out if they could get me the prescribed medication. They told me they would order it & I could get it in two days. I went in to Aurora Pharmacy & was told they called Walgreens to have prescription transferred, & Walgreens told them they didn't fill it for me because my insurance doesn't cover it. I then had Aurora call my insurance who verified it is covered & they offered to fill it for me. I called Walgreens back & was then told they have 25 pills available that I could come & get. When I explained all of the misinformation I was being given, they acted like it was no big deal that they created the problem & made lame excuses. I finally got the pharmacy manager to admit the original pharmacy tech in the drive-thru probably didn't even bother to look to see if they had any in stock. Needless to say, I am now switching to Aurora Pharmacy.

Was this review helpful to you?
Ratings_icons Ratings_icons

Message from Walgreens

Refill your prescriptions, shop health and beauty products, print photos and more at Walgreens.



Pharmacy Hours: M-Su 12am-12am

Yext PowerListings

 

Wait, you're the expert.

If you've been to or used Walgreens, leave a review.

It's easy, only takes a couple of minutes and you'll help thousands make an informed decision.



Write a Review