Waterford Automotive

★★★★☆

About Waterford Automotive

Hours
Mon. - Fri. 8am - 6pm;Sat. 8am - 12am;Sun. CLOSED

Automotive

Automotive
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Here at Waterford Automotive, we pride ourselves on conducting great business practices, quality service, quality auto parts, with high standards for customer care.

Unfortunately this female (Jennifer K.) has posted a negative review, as the rest of our great reviews from insider pages, google, yelp, and so forth, clearly show differently.

We feel that we should post the facts about this circumstance, seeing that she did not. She came to us with a vehicle that needed repair. We loaned her a vehicle in good faith, while we repaired her vehicle. She "totaled" this loaner vehicle. She never offered to pay for the damages to this loaner vehicle nor did we receive compensation for this "totaled" vehicle. We repaired her vehicle. We gave back her vehicle. She never paid for the repairs to her vehicle, as of this present date. These are the facts.

If she was so dissatisfied for the past repairs, why would she keep bringing us her vehicle to repair it? Look at the date of her negative review. It states, March 21st, 2012. Now that she doesn't want to pay for the "totaled" vehicle and that we are sitting here with an unpaid car repair bill on her vehicle, that she is now driving around, it seems kind of odd that she wants to post a negative review on March 21st, 2012. The bottom-line is that we will still offer quality repair services with high standards of customer care. We just won't offer repair services to this female anymore. Let us know if you want to pay your bill Jennifer K and please be honest about the facts.

Thank you for taking the time to consider the facts of this situation.

5
★★★★★

Here at Waterford Automotive, we pride ourselves on conducting great business practices, quality service, quality auto parts, with high standards for customer care.

Unfortunately this female (Jennifer K.) has posted a negative review, as the rest of our great reviews from insider pages, google, yelp, and so forth, clearly show differently.

We feel that we should post the facts about this circumstance, seeing that she did not. She came to us with a vehicle that needed repair. We loaned her a vehicle in good faith, while we repaired her vehicle. She "totaled" this loaner vehicle. She never offered to pay for the damages to this loaner vehicle nor did we receive compensation for this "totaled" vehicle. We repaired her vehicle. We gave back her vehicle. She never paid for the repairs to her vehicle, as of this present date. These are the facts.

If she was so dissatisfied for the past repairs, why would she keep bringing us her vehicle to repair it? Look at the date of her negative review. It states, March 21st, 2012. Now that she doesn't want to pay for the "totaled" vehicle and that we are sitting here with an unpaid car repair bill on her vehicle, that she is now driving around, it seems kind of odd that she wants to post a negative review on March 21st, 2012. The bottom-line is that we will still offer quality repair services with high standards of customer care. We just won't offer repair services to this female anymore. Let us know if you want to pay your bill Jennifer K and please be honest about the facts.

Thank you for taking the time to consider the facts of this situation.

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I went to Jim for about 5 years. At first it seemed as if he was helping me out and doing okay work. Years into it I realized My car sure was at the mechanic a lot. Come to find out, he was rigging my car to where it looked as if something wrong with, that wasnt. Every single time I went in there, I came out with something else wrong. Example: Took the car in for a failed fuel pump. ($700) Picked it up, smelled gas and exhaust. Took it back into him that week and he told me I needed an O2 sensor as well as an EGR valve. (for another $800) Looked a little more closely. (I do my own tune ups) I discovered a small "razor cut" in one of my vacuum hoses, my spark plug wires were NOT the ones I put in just 6 months prior. I proceeded to remove my spark plugs to discover one of them was bent at the very tip. (as it had been dropped) Mind you, all of these parts listed are parts that I had put in myself and were all band new. This rig is enough to micic symptoms of a failed EGR valve. I ran several tests on the EGR system after I repaired the vacuum hose, spark plugs and spark wires and is now running as it was before He replaced my fuel pump. The EGR was functioning properly and appeared to be clean of any debris. Though because I believe if you're gonna do something, do it right the first time... I cleaned the EGR valve anyways. I also noted while looking over my car, the carelessness in returning the parts to proper positions upon prior repairs.... I'm missing bolds on the plenum, and one pretty lose one in the back on the valve cover. YES MY VALVE COVER, where there appeared to be a minor leak of oil due to.

About 7.5K in 2.5 yrs to this company. CARELESSNESS? Or lack of knowledge? Intentional? Yes, No, and Yes. Never again.

Bottom line, I don't have car issues. I have mechanic issues. Here I go all these years doing this nonsense myself, hire somebody else to do it.... Never would have guessed I would have to look over ALL of their work including brakes.

Crook.

1
★☆☆☆☆

I went to Jim for about 5 years. At first it seemed as if he was helping me out and doing okay work. Years into it I realized My car sure was at the mechanic a lot. Come to find out, he was rigging my car to where it looked as if something wrong with, that wasnt. Every single time I went in there, I came out with something else wrong. Example: Took the car in for a failed fuel pump. ($700) Picked it up, smelled gas and exhaust. Took it back into him that week and he told me I needed an O2 sensor as well as an EGR valve. (for another $800) Looked a little more closely. (I do my own tune ups) I discovered a small "razor cut" in one of my vacuum hoses, my spark plug wires were NOT the ones I put in just 6 months prior. I proceeded to remove my spark plugs to discover one of them was bent at the very tip. (as it had been dropped) Mind you, all of these parts listed are parts that I had put in myself and were all band new. This rig is enough to micic symptoms of a failed EGR valve. I ran several tests on the EGR system after I repaired the vacuum hose, spark plugs and spark wires and is now running as it was before He replaced my fuel pump. The EGR was functioning properly and appeared to be clean of any debris. Though because I believe if you're gonna do something, do it right the first time... I cleaned the EGR valve anyways. I also noted while looking over my car, the carelessness in returning the parts to proper positions upon prior repairs.... I'm missing bolds on the plenum, and one pretty lose one in the back on the valve cover. YES MY VALVE COVER, where there appeared to be a minor leak of oil due to.

About 7.5K in 2.5 yrs to this company. CARELESSNESS? Or lack of knowledge? Intentional? Yes, No, and Yes. Never again.

Bottom line, I don't have car issues. I have mechanic issues. Here I go all these years doing this nonsense myself, hire somebody else to do it.... Never would have guessed I would have to look over ALL of their work including brakes.

Crook.

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I have known Jimmy and his crew for over 10 years.He may have two phones going at the same time, but he still will talk to you with one ear for you. He has always fixed my car as well as my son's and daughter's car. He towed my car from Racine and put an engine in it in less then two days. I highly recommend his business to take care of your business.

5
★★★★★

I have known Jimmy and his crew for over 10 years.He may have two phones going at the same time, but he still will talk to you with one ear for you. He has always fixed my car as well as my son's and daughter's car. He towed my car from Racine and put an engine in it in less then two days. I highly recommend his business to take care of your business.

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Jim, Dawn & their crew are AMAZING mechanics! I have brought my cars in and they've gotten them in nearly immediately! And they have NEVER been wrong! My brother is a master mechanic in NJ and they have always been in agreement! They're one of the only honest mechanic's I've ever had the pleasure of working with! If I still lived even remotely close I'd take my vehicles to them! I've even called just to say "hi" and just see what they think and they've helped me out! FANTASTIC FANTASTIC FANTASTIC mechanics! Oh and reasonable too!

5
★★★★★

Jim, Dawn & their crew are AMAZING mechanics! I have brought my cars in and they've gotten them in nearly immediately! And they have NEVER been wrong! My brother is a master mechanic in NJ and they have always been in agreement! They're one of the only honest mechanic's I've ever had the pleasure of working with! If I still lived even remotely close I'd take my vehicles to them! I've even called just to say "hi" and just see what they think and they've helped me out! FANTASTIC FANTASTIC FANTASTIC mechanics! Oh and reasonable too!

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Jim and his crew are not only awesome but very pleasant as well. I have been going to him for about 3 years now and cant bring myself to going anywhere else. I have recommended him to everybody who is in need of the services he provides. Never left unsatisfied!!!

5
★★★★★

Jim and his crew are not only awesome but very pleasant as well. I have been going to him for about 3 years now and cant bring myself to going anywhere else. I have recommended him to everybody who is in need of the services he provides. Never left unsatisfied!!!

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1 out of 1 people found this review helpful.

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I would recommend this place to everybody. Jim and his crew are awsome. He will go to great lengths to get your car done asap. One time my car was getting worked on and ,Jim, even offered his service to pick my kid up at home and take her to school for me. If thats not customer service then I dont know what is!!!

5
★★★★★

I would recommend this place to everybody. Jim and his crew are awsome. He will go to great lengths to get your car done asap. One time my car was getting worked on and ,Jim, even offered his service to pick my kid up at home and take her to school for me. If thats not customer service then I dont know what is!!!

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1 out of 1 people found this review helpful.

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We've taken many vehicles to Waterford Automotive. They have always been fair, timely and reasonably priced. Thye done brake owrk, tires, and many other mechanical repairs. His prices are great for tires.

4
★★★★☆

We've taken many vehicles to Waterford Automotive. They have always been fair, timely and reasonably priced. Thye done brake owrk, tires, and many other mechanical repairs. His prices are great for tires.

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1 out of 1 people found this review helpful.

.

Recently I was getting ready for work when I notice I had a completely flat tire. I was on a really tight time frame. They stopped what they were working on and helped me out. Never had anyone do that before.

4
★★★★☆

Recently I was getting ready for work when I notice I had a completely flat tire. I was on a really tight time frame. They stopped what they were working on and helped me out. Never had anyone do that before.

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1 out of 1 people found this review helpful.

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I used to go here for all my automotive repairs, but it seemed that they would fix something on my car and it would break again weeks later. I was not happy having to keep coming back to get my car fixed. It's a small place so it took awhile before I got my car back. During the time they were fixing it, it was frustrating have to walk or find rides to work and other places. I'd go someplace else where they can get the job done right and faster!

3
★★★☆☆

I used to go here for all my automotive repairs, but it seemed that they would fix something on my car and it would break again weeks later. I was not happy having to keep coming back to get my car fixed. It's a small place so it took awhile before I got my car back. During the time they were fixing it, it was frustrating have to walk or find rides to work and other places. I'd go someplace else where they can get the job done right and faster!

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0 out of 3 people found this review helpful.

 

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