Mukwonago Animal Hospital, SC

★★★☆☆
  • 1065 N Rochester St

    Mukwonago, WI 53149

    Map & Directions
  • 262-363-4557

Pets & Animals

Pets & Animals
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I only have a problem with one of the Veterinarians at this Hospital. This doctor diagnosed my cat with heart failure. Other veterinarians were confused about this diagnosis and the MAH records. They were also confused about a treatment plan for another condition she claimed my cat had. They said her treatment plan would kill my cat. Found out my cat had a mass in his colon, and his heart was normal. Taking diuretics and blood pressure medication for months did not help my cat. This business needs to set up a system where the veterinarians review each others records. If you have a system like this already, then you need to improve it.

1
★☆☆☆☆

I only have a problem with one of the Veterinarians at this Hospital. This doctor diagnosed my cat with heart failure. Other veterinarians were confused about this diagnosis and the MAH records. They were also confused about a treatment plan for another condition she claimed my cat had. They said her treatment plan would kill my cat. Found out my cat had a mass in his colon, and his heart was normal. Taking diuretics and blood pressure medication for months did not help my cat. This business needs to set up a system where the veterinarians review each others records. If you have a system like this already, then you need to improve it.

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I am shocked to see reviews that the ladies on the front desk are rude. We have been taking our pets here for years and have never had this issue. In fact the opposite has been true. The ladies seem to always remember us as well as our pets and have greeted us warmly whenever we are there. The Drs. We have had dealings with have been Dr. Bittner Dr. Herlugson and Dr. Ladewig all have been outstanding taking time to answer any concerns we may have. They have always called to follow up after any visit that wasn't just a wellness check. In fact I would not even consider taking our pets anywhere else.

5
★★★★★

I am shocked to see reviews that the ladies on the front desk are rude. We have been taking our pets here for years and have never had this issue. In fact the opposite has been true. The ladies seem to always remember us as well as our pets and have greeted us warmly whenever we are there. The Drs. We have had dealings with have been Dr. Bittner Dr. Herlugson and Dr. Ladewig all have been outstanding taking time to answer any concerns we may have. They have always called to follow up after any visit that wasn't just a wellness check. In fact I would not even consider taking our pets anywhere else.

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.

They were so rude, all of them. They ALL need to go to classes on how to deal with the public.

They made many rude/unnecessary comments, and we always felt like we were taking up their time. They didnt have any troubles taking our money however!

We gave them 3 chances and they were all the same. Awful.

1
★☆☆☆☆

They were so rude, all of them. They ALL need to go to classes on how to deal with the public.

They made many rude/unnecessary comments, and we always felt like we were taking up their time. They didnt have any troubles taking our money however!

We gave them 3 chances and they were all the same. Awful.

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.

The front desk staff is disorganized, RUDE, and they don't like to admit when they are wrong. I've been a customer for 11 years and will be leaving to go to a different veterinary practice 10 miles away. I'm tired of the lack of customer service, disrespectful tone from the front desk staff, and overall UNHAPPINESS that they exude from the moment I walk in the door. If only the veterinarians would realize they are losing lots of $$ when the customers feel they are a burden to the women at the desk. As a professional myself, it is recommended that these women receive some customer service training and be reminded that without us they would NOT have a job. Lastly, they have no problem charging fees for EVERYTHING!! SInce they don't accept walk-ins (even though they have appointments available), the customer is charged $85 (instead of $15) for an EMERGENCY visit. None of these fees are shared with the customer until the bill is printed out and presented at the end of the appointment. Also, even though they have a multi-dog discount, they had no problem charging my parents 3x for an office visit even though all of the dogs shared the same appointment. Not until my parents questioned the charge did they credit their account. As you may have guessed, my parents have also left this practice after going there for 10+ years!

1
★☆☆☆☆

The front desk staff is disorganized, RUDE, and they don't like to admit when they are wrong. I've been a customer for 11 years and will be leaving to go to a different veterinary practice 10 miles away. I'm tired of the lack of customer service, disrespectful tone from the front desk staff, and overall UNHAPPINESS that they exude from the moment I walk in the door. If only the veterinarians would realize they are losing lots of $$ when the customers feel they are a burden to the women at the desk. As a professional myself, it is recommended that these women receive some customer service training and be reminded that without us they would NOT have a job. Lastly, they have no problem charging fees for EVERYTHING!! SInce they don't accept walk-ins (even though they have appointments available), the customer is charged $85 (instead of $15) for an EMERGENCY visit. None of these fees are shared with the customer until the bill is printed out and presented at the end of the appointment. Also, even though they have a multi-dog discount, they had no problem charging my parents 3x for an office visit even though all of the dogs shared the same appointment. Not until my parents questioned the charge did they credit their account. As you may have guessed, my parents have also left this practice after going there for 10+ years!

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Very interesting that people are saying what we have senn the last 6 months with Mukwonago, our dog has been to the emergency vet twice and they don't have any records or don't even call to check up. I did call when they wanted to put her

3
★★★★★

Very interesting that people are saying what we have senn the last 6 months with Mukwonago, our dog has been to the emergency vet twice and they don't have any records or don't even call to check up. I did call when they wanted to put her

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If I could give this rating negative stars, I would. NEVER take your pets here!!! We took our dog after thinking she had a slight fever. After tests and HUNDREDS of dollars, we were told she is in a good bill of health and there is absolutely nothing to worry about . Ignoring our concerns and having our dog for 15 years we know when something isn t right. Obviously, you would think that you could trust that a veterinary clinic who claims they are simply the best would recognize when an animal is not well. Ignoring our pleas to double check her, they sent us on our way and 30 minutes later we were burying our dog. She was perfectly fine and we had nothing to worry about Our response from the receptionist when we called wanting an explanation? well, it s looks like your dog was sicker than you thought? Huh? Compassion, customer service, knowledge, skill, and down right common sense is something that this place clearly doesn t have. If you are thinking of going here, let me tell you how devastating it is to hold your dog you were told is completely fine die in your arms without any explanation whatsoever. Do not go here!!!!!!!!

0
★☆☆☆☆

If I could give this rating negative stars, I would. NEVER take your pets here!!! We took our dog after thinking she had a slight fever. After tests and HUNDREDS of dollars, we were told she is in a good bill of health and there is absolutely nothing to worry about . Ignoring our concerns and having our dog for 15 years we know when something isn t right. Obviously, you would think that you could trust that a veterinary clinic who claims they are simply the best would recognize when an animal is not well. Ignoring our pleas to double check her, they sent us on our way and 30 minutes later we were burying our dog. She was perfectly fine and we had nothing to worry about Our response from the receptionist when we called wanting an explanation? well, it s looks like your dog was sicker than you thought? Huh? Compassion, customer service, knowledge, skill, and down right common sense is something that this place clearly doesn t have. If you are thinking of going here, let me tell you how devastating it is to hold your dog you were told is completely fine die in your arms without any explanation whatsoever. Do not go here!!!!!!!!

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Our experiences with the all the vets at Mukwonago Animal Hospital have been extremely positive. They are, by far, the most caring and compassionate animal doctors we have ever known. We feel good about the care our dogs get at this facility and our dogs seem comfortable with lower stress levels than past vet visits. I read the other comments and have never found the receptionists or office staff to be anything but friendly. A few of them acknowledge our dogs when we arrive and inquire about their overall well-being. Based on our great experience, we recommended Mukwonago Animal Hospital to family and friends and they, too, are very pleased with the service and care of their pets.

5
★★★★★

Our experiences with the all the vets at Mukwonago Animal Hospital have been extremely positive. They are, by far, the most caring and compassionate animal doctors we have ever known. We feel good about the care our dogs get at this facility and our dogs seem comfortable with lower stress levels than past vet visits. I read the other comments and have never found the receptionists or office staff to be anything but friendly. A few of them acknowledge our dogs when we arrive and inquire about their overall well-being. Based on our great experience, we recommended Mukwonago Animal Hospital to family and friends and they, too, are very pleased with the service and care of their pets.

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.

We have been seeing Dr. Ladwig for a long time and wouldn't go anywhere else. I've always found the office staff friendly and pleasant. Any negative reviews I've read here don't match with my experiences and there have been many. All the vets have been very caring, extremely competent and very helpful when tough decisions need to be made. I would recommend them without question.

5
★★★★★

We have been seeing Dr. Ladwig for a long time and wouldn't go anywhere else. I've always found the office staff friendly and pleasant. Any negative reviews I've read here don't match with my experiences and there have been many. All the vets have been very caring, extremely competent and very helpful when tough decisions need to be made. I would recommend them without question.

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We have taken our cats and dogs to Mukwonago Animal Hospital for many years. Started off with Dr. Ladewig, who I found to be one of the most compassionate vets I've ever work with. We've also seen the other vets at the clinic, and they are all great. They are very gentle with the pets, and take the time to let them get comfortable. Dr. Ladewig did ACL surgery on our siberian husky for less than half the price we would have paid for a specialist. Very successful outcome. I would recommend them to anyone looking for a vet.

5
★★★★★

We have taken our cats and dogs to Mukwonago Animal Hospital for many years. Started off with Dr. Ladewig, who I found to be one of the most compassionate vets I've ever work with. We've also seen the other vets at the clinic, and they are all great. They are very gentle with the pets, and take the time to let them get comfortable. Dr. Ladewig did ACL surgery on our siberian husky for less than half the price we would have paid for a specialist. Very successful outcome. I would recommend them to anyone looking for a vet.

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Not very friendly or helpful. I had the pleasure of dealing with the office manager. I wonder how much business they have lost because of poor customer service!!! Smile ladies!! Your face won't crack!! Then again, maybe it will.

0
★☆☆☆☆

Not very friendly or helpful. I had the pleasure of dealing with the office manager. I wonder how much business they have lost because of poor customer service!!! Smile ladies!! Your face won't crack!! Then again, maybe it will.

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I would give this place NEGATIVE stars if possible!! The receptionists are rude, nasty miserable women!! I left a message to speak to the owner and/or office manager!! Guess what, ""NO RESPONSE"" They don't care about the customers or the animals!! All they care about is making money!!! The owner needs to hire people with manners that are capable of smiling!!\r\nI recomment the Bayview Vet Clinic. Great Vets and FRIENDLY staff!!!

0
★☆☆☆☆

I would give this place NEGATIVE stars if possible!! The receptionists are rude, nasty miserable women!! I left a message to speak to the owner and/or office manager!! Guess what, ""NO RESPONSE"" They don't care about the customers or the animals!! All they care about is making money!!! The owner needs to hire people with manners that are capable of smiling!!\r\nI recomment the Bayview Vet Clinic. Great Vets and FRIENDLY staff!!!

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The office manager must give her receptionists lessons on being rude, unfriendly and unprofessional. What a bunch of miserable women!!! The owner needs to fire ALL these misfits and hire polite people that can actually smile!! Don't waste your money at this place. Go to the Bayview Vet Clinic!! The Vet is great and the staff is FRIENDLY!!!!

1
★☆☆☆☆

The office manager must give her receptionists lessons on being rude, unfriendly and unprofessional. What a bunch of miserable women!!! The owner needs to fire ALL these misfits and hire polite people that can actually smile!! Don't waste your money at this place. Go to the Bayview Vet Clinic!! The Vet is great and the staff is FRIENDLY!!!!

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.

All of the doctors at Mukwonago Animal Hospital have been excellent, over the past 3 years, I have never been disappointed. They provide options for solving my cat's health problems, and then they let me choose the option that will work for my family. I've been very impressed with Drs. Sherrod and Herrlugson, who were willing to act on the treatment my pet needed when the doctor at another vet clinic in town was moving too slowly, leaving my cat with discomfort.

5
★★★★★

All of the doctors at Mukwonago Animal Hospital have been excellent, over the past 3 years, I have never been disappointed. They provide options for solving my cat's health problems, and then they let me choose the option that will work for my family. I've been very impressed with Drs. Sherrod and Herrlugson, who were willing to act on the treatment my pet needed when the doctor at another vet clinic in town was moving too slowly, leaving my cat with discomfort.

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0 out of 1 people found this review helpful.

.

With recommendation I took my two Yorkies to Mukwonago Animal Hospital. It is a beautiful building, but I was not at all impressed with the service. The lobby was dirty and there were two piles of poop on the floor. The receptionists were yakking back and forth and hardly bothered to acknowledge me or my dogs. The vet was nice and knowledgeable, but no one acted like they "Liked" my dogs..and I , of course, love them. I now go to Bay View Veterinary Clinic. Dr. Schoenborn, Dr. Allyson and Dr. Gina are great! Everyone there is friendly and courteous. Lobby is clean and smells good. GREAT VET EXPERIENCE! at Bay View!

2
★★☆☆☆

With recommendation I took my two Yorkies to Mukwonago Animal Hospital. It is a beautiful building, but I was not at all impressed with the service. The lobby was dirty and there were two piles of poop on the floor. The receptionists were yakking back and forth and hardly bothered to acknowledge me or my dogs. The vet was nice and knowledgeable, but no one acted like they "Liked" my dogs..and I , of course, love them. I now go to Bay View Veterinary Clinic. Dr. Schoenborn, Dr. Allyson and Dr. Gina are great! Everyone there is friendly and courteous. Lobby is clean and smells good. GREAT VET EXPERIENCE! at Bay View!

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We started with Dr. Ladewig back at his first office by the Elegant Farmer and never looked back. He has always had time to explain everything to us, and given us options. But, when you ask him what would you do, he always would help with the decision you were comfortable with, whether it was surgery, tests, medication or the ultimate decision. With the addition of Dr. Herlugson, we had an appointment with him on a Saturday. I was so impressed, our beloved golden retriever had suffered a stroke and he was so caring and concerned about us as well. When we got our second golden we started seeing Dr. Herlugson on a regular basis and have had a great 15 year relationship. One great feature that these caring vets do, is that they will come to the house and put your family pet down. making it much easier than coming to the clinic and having to carry them home.
Unfortunately our relationship has come to an end, but if anyone new to the area is looking for a great bunch of people and vets Mukwonago Animal Hospital is the place to go for great care for your pet and also for you.

Cathy R

5
★★★★★

We started with Dr. Ladewig back at his first office by the Elegant Farmer and never looked back. He has always had time to explain everything to us, and given us options. But, when you ask him what would you do, he always would help with the decision you were comfortable with, whether it was surgery, tests, medication or the ultimate decision. With the addition of Dr. Herlugson, we had an appointment with him on a Saturday. I was so impressed, our beloved golden retriever had suffered a stroke and he was so caring and concerned about us as well. When we got our second golden we started seeing Dr. Herlugson on a regular basis and have had a great 15 year relationship. One great feature that these caring vets do, is that they will come to the house and put your family pet down. making it much easier than coming to the clinic and having to carry them home.
Unfortunately our relationship has come to an end, but if anyone new to the area is looking for a great bunch of people and vets Mukwonago Animal Hospital is the place to go for great care for your pet and also for you.

Cathy R

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1 out of 1 people found this review helpful.

.

When we first moved to the Mukwonago area and got our first pup, I took her to Bay View Vet for her first check-up. I'll admit, I didn't do any research of area vets and was sorely disappointed by the negative experience at Bay View Vet. The straw that finally broke the camel's back was seeing another month of "spagetti" (worms), coming out of her butt and Bay View refusing to test for a negative fecal. They were more than happy to do the test at Mukwonago Animal Hospital for me, even though it wasn't my vet at the time...and I haven't looked back. 4 pets later and we're still going strong. My babies LOVE going to see Dr. Sherrod...she TRULY is the BEST!!!

5
★★★★★

When we first moved to the Mukwonago area and got our first pup, I took her to Bay View Vet for her first check-up. I'll admit, I didn't do any research of area vets and was sorely disappointed by the negative experience at Bay View Vet. The straw that finally broke the camel's back was seeing another month of "spagetti" (worms), coming out of her butt and Bay View refusing to test for a negative fecal. They were more than happy to do the test at Mukwonago Animal Hospital for me, even though it wasn't my vet at the time...and I haven't looked back. 4 pets later and we're still going strong. My babies LOVE going to see Dr. Sherrod...she TRULY is the BEST!!!

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1 out of 1 people found this review helpful.

.

On 5/22/08 we rushed our beloved 9 year old cat to Mukwonago Animal Hospital. New to the area, we had not chosen a new animal hospital and on that day, our cat was in very bad shape. They took us in and did all they could to save her. Unfortunately she had a lethal cancer we didn't know about. Their caring and compassion helped us get through a difficult time. The prices were reasonable. We found our new vet!

5
★★★★★

On 5/22/08 we rushed our beloved 9 year old cat to Mukwonago Animal Hospital. New to the area, we had not chosen a new animal hospital and on that day, our cat was in very bad shape. They took us in and did all they could to save her. Unfortunately she had a lethal cancer we didn't know about. Their caring and compassion helped us get through a difficult time. The prices were reasonable. We found our new vet!

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1 out of 1 people found this review helpful.

.

Great place to take animals. They are very reasonable and caring. They have great boarding and grooming services. If you want your pet pampered and happy when you return from a trip this is the place to take them.

4
★★★★☆

Great place to take animals. They are very reasonable and caring. They have great boarding and grooming services. If you want your pet pampered and happy when you return from a trip this is the place to take them.

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1 out of 1 people found this review helpful.

.

We have used this vet for our dog. It has very nice doctors and staff. You can tell they really love animals. The prices are a bit higher than others but the service and convience of the hours they offer for appointments as well as the caring they provide are worth it.

5
★★★★★

We have used this vet for our dog. It has very nice doctors and staff. You can tell they really love animals. The prices are a bit higher than others but the service and convience of the hours they offer for appointments as well as the caring they provide are worth it.

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1 out of 1 people found this review helpful.

 

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