The Cleaning Authority - Brookfield

★★★☆☆
  • 2236 Bluemound Rd Suite E

    Waukesha, WI 53186

    Map & Directions
  • 262-287-9689

About The Cleaning Authority - Brookfield

Categories
  • House Cleaning
Details
  • Maid & Butler Service
Hours
M-F 8:30am-5pm, Sa-Su Closed
Special Offer
Brookfield Maid Service
Emails
  • tca.brookfield@gmail.com
Year Established
  • 1996
Keywords
  • House Cleaning
Specialties
  • Rotating Cleaning System
Languages
  • English

Personal Services

Personal Services
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Eddie Z's In Home Cleaners

14685 West Capital Drive, Suite A Brookfield, CT

2.5 2
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I have been using Cleaning Authority for the past year. I have found their level of service to be better than any cleaning services I've used over the year.
I especially appreciate the rotating schedule of "deep clean" which is part of their normal service. I've never had any other cleaning service wipe down woodwork, cabinet fronts, etc. They even have a supervisor who randomly checks the cleaning job of the crew. I caught her one day and she actually was running a white gloved finger over the window trim in my bedroom. I highly recommend them.

2
★★★★☆

I have been using Cleaning Authority for the past year. I have found their level of service to be better than any cleaning services I've used over the year.
I especially appreciate the rotating schedule of "deep clean" which is part of their normal service. I've never had any other cleaning service wipe down woodwork, cabinet fronts, etc. They even have a supervisor who randomly checks the cleaning job of the crew. I caught her one day and she actually was running a white gloved finger over the window trim in my bedroom. I highly recommend them.

Pros: Thorough, professional, reliable

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Several Reasons NOT to useThe Cleaning Authority:
#1) Security Risk : Their employees left my front door unlocked !!!!
#2) They left my stovetop dirty, oven door dirty, showers and shower doors with soap residue, didn't dust well and several doors, light fixtures, furniture were not dusted at all.
#3) Given the chance to correct the cleaning issues - they made very little effort to correct these specific problems (above, and others). When I called to have them address the problems, I had to leave several voicemails before getting a call back, owner claimed he left a voicemail, yet there was none, so then he claimed "he must have misdialled", which I don't believe. They came to re-clean, not the next day, like their gaurantee promises, but the day after that. I was still left with dusty doors, dusty furniture and soap residue; which the owner tried to claim wasn't soap residue, but hard water drops on the glass shower doors. OK, if that is hard water drops, then certainly the experts at The Cleaning Authority should know they need to use a product that will clean that. Everytime I've cleaned the doors, showers, etc. myself - I don't have any problem with removing all the soap residue or hard water drops - and I'm no expert! They re-cleaned the stove-top, but not the oven door. This leads me to believe their gaurantee is worthless!
#4) Read the fine print : their policy is that they have to do two "initial cleans" (that cost extra each) in order for your home to be fully cleaned. Two visits before you get your home cleaned once? No thanks, they didn't even do half the job right the first time !
#5) I felt they are very expensive, especially since they did such a poor job and imposed unecessary security risks on me and my home.

0
★☆☆☆☆

Several Reasons NOT to useThe Cleaning Authority:
#1) Security Risk : Their employees left my front door unlocked !!!!
#2) They left my stovetop dirty, oven door dirty, showers and shower doors with soap residue, didn't dust well and several doors, light fixtures, furniture were not dusted at all.
#3) Given the chance to correct the cleaning issues - they made very little effort to correct these specific problems (above, and others). When I called to have them address the problems, I had to leave several voicemails before getting a call back, owner claimed he left a voicemail, yet there was none, so then he claimed "he must have misdialled", which I don't believe. They came to re-clean, not the next day, like their gaurantee promises, but the day after that. I was still left with dusty doors, dusty furniture and soap residue; which the owner tried to claim wasn't soap residue, but hard water drops on the glass shower doors. OK, if that is hard water drops, then certainly the experts at The Cleaning Authority should know they need to use a product that will clean that. Everytime I've cleaned the doors, showers, etc. myself - I don't have any problem with removing all the soap residue or hard water drops - and I'm no expert! They re-cleaned the stove-top, but not the oven door. This leads me to believe their gaurantee is worthless!
#4) Read the fine print : their policy is that they have to do two "initial cleans" (that cost extra each) in order for your home to be fully cleaned. Two visits before you get your home cleaned once? No thanks, they didn't even do half the job right the first time !
#5) I felt they are very expensive, especially since they did such a poor job and imposed unecessary security risks on me and my home.

Pros: Can't think of one

Cons: left my front door unlocked, Poor service, didn't correct problems., expensive

Message from The Cleaning Authority - Brookfield

At The Cleaning Authority, we provide detailed house cleaning services for our valued clients across the country. You can depend on us for thorough maid services so that you can enjoy a clean home without the hassle of cleaning yourself.

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