Jail House Restaurant

★★★☆☆
  • 897 Pleasant Valley Rd

    West Bend, WI 53095

    Map & Directions
  • 262-675-9302

About Jail House Restaurant

Hours
Tue-Thu 5pm-9pm, Fri 4pm-10pm, Sat 5pm-10pm

Food

Food
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If you have a problem with your food, dont expect to be treated well. We went to the Jailhouse for my daughters birthday (9) it is her favorite place for the desserts they offer. I ordered a new York strip (my wife and mother-in-law also ordered steaks). We all ordered the steaks medium, but when my food came out and I cut into my steak, it was much closer to well done. The other two steaks at the table were a little closer to medium rare, but in the realm of medium. The waitress never came back to the table to see how our food was and we had to ask another waitress to go find her. When she came over, I showed her my steak, and she said that their steaks tend to be well done on the ends, but the middle would be medium. A little strange for a $30 piece of meat, but I said okay and cut into the center of the steak it was also well done and she agreed. She offered to bring me out another steak, but with everyone else at the table almost finished with their meal, I said no since I didnt want them to wait and watch me eat my meal. She came back and asked if I wanted my steak boxed up, but I said no, I dont want the steak, it was not edible. She said okay, but you will still be charged for it. I said no I wasnt which she replied you ordered it, so you have to pay for it. I asked her if she really wanted me to make a scene in the restaurant, which she replied you can, but you are still paying for the steak. When I again said no I wasnt, she said I could talk to the manager, which I agreed should happen. When the manager came out, she informed me that they inspected my steak, and it met there definition of medium if that were the case, then the other two steaks at the table were severely under-cooked. I then said if she wanted me to take this out on the waitress and not leave a tip, I would do that. She looked cross at me and said, but it wasnt her fault, which I replied that she was giving me no choice, so it was her fault that the waitress is not getting a tip. She then replied my fault, why on earth is it my fault, which I replied that she had the power to make this right, and by not doing anything, she was giving me no choice. She then said that she would see if anything could be taken off the bill and stormed away. When the waitress returned with the bill, she said that they took the steak off, but still had to charge me $6 for the sides well at least the cup of soup was good. And just so I didnt forget, they automatically added the tip to the bill how nice of them. The worst part was that they obviously wanted us to leave at that point and didnt bring out the desert tray for my daughter which was why we were there in the first place. I guess at this place, if there is a problem with the food, the customer is always wrong and in overall operations of the business, profits come first and the customer comes last.

1
★☆☆☆☆

If you have a problem with your food, dont expect to be treated well. We went to the Jailhouse for my daughters birthday (9) it is her favorite place for the desserts they offer. I ordered a new York strip (my wife and mother-in-law also ordered steaks). We all ordered the steaks medium, but when my food came out and I cut into my steak, it was much closer to well done. The other two steaks at the table were a little closer to medium rare, but in the realm of medium. The waitress never came back to the table to see how our food was and we had to ask another waitress to go find her. When she came over, I showed her my steak, and she said that their steaks tend to be well done on the ends, but the middle would be medium. A little strange for a $30 piece of meat, but I said okay and cut into the center of the steak it was also well done and she agreed. She offered to bring me out another steak, but with everyone else at the table almost finished with their meal, I said no since I didnt want them to wait and watch me eat my meal. She came back and asked if I wanted my steak boxed up, but I said no, I dont want the steak, it was not edible. She said okay, but you will still be charged for it. I said no I wasnt which she replied you ordered it, so you have to pay for it. I asked her if she really wanted me to make a scene in the restaurant, which she replied you can, but you are still paying for the steak. When I again said no I wasnt, she said I could talk to the manager, which I agreed should happen. When the manager came out, she informed me that they inspected my steak, and it met there definition of medium if that were the case, then the other two steaks at the table were severely under-cooked. I then said if she wanted me to take this out on the waitress and not leave a tip, I would do that. She looked cross at me and said, but it wasnt her fault, which I replied that she was giving me no choice, so it was her fault that the waitress is not getting a tip. She then replied my fault, why on earth is it my fault, which I replied that she had the power to make this right, and by not doing anything, she was giving me no choice. She then said that she would see if anything could be taken off the bill and stormed away. When the waitress returned with the bill, she said that they took the steak off, but still had to charge me $6 for the sides well at least the cup of soup was good. And just so I didnt forget, they automatically added the tip to the bill how nice of them. The worst part was that they obviously wanted us to leave at that point and didnt bring out the desert tray for my daughter which was why we were there in the first place. I guess at this place, if there is a problem with the food, the customer is always wrong and in overall operations of the business, profits come first and the customer comes last.

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Good food, OK atmosphere. Pricey. Young lady bartender unprofessional attitude, rude to other customers and workers. Waitress service was good once we were seated. May go back, but remain undecided.

3
★★★☆☆

Good food, OK atmosphere. Pricey. Young lady bartender unprofessional attitude, rude to other customers and workers. Waitress service was good once we were seated. May go back, but remain undecided.

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Jail House is very good it is expensive but worth it.Many specials and the lobster is great.The atmosphere is quiet and romantic on some nights and rockin on others pick your special night.

4
★★★★☆

Jail House is very good it is expensive but worth it.Many specials and the lobster is great.The atmosphere is quiet and romantic on some nights and rockin on others pick your special night.

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