Brookfield Auto Care

★★☆☆☆
  • 12425 W North Ave

    Brookfield, WI 53005

    Map & Directions
  • 262-786-5000

Automotive

Automotive
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Do yourself a big financial favor and do not go to Brookfield Auto Care. Mike lies, lies, all the while trying to seem confident and nice. I agree with "me y" reviewer below, they rip you off. Perhaps, he only rips off women, or perhaps, the male reviewer is just one of his friends pretending to be a past customer. He quoted me $618.00 just to put a new flex pipe in. Told me it would take 2-3 hrs to put it in, when other places told me 1 hr. He told me when I just happened to come in to see if my car was ready yet, he stated it wasnt done yet. When he told me how much it was going to cost, which was 300 more than what he stated on the phone, I told him I wanted to take my vehicle without any work done. All of a sudden he changed his story,and told me well, then I had to wait because there is a new radiator in my car and they have to put back my old supposedly leaky radiator back into the car. When I said, "i thought you just told me you haven
't worked on it yet?" he goes, Oh, well most of the job is done, except it has to sit for a half an hour to get air out of the fuel lines. This guy will have an answer for everything , except the answers dont add up and dont make sense. I asked to see this supposed leaky old radiator of mine that they supposedly took out, and of course, he stated, it was not there anylonger, i would have to wait atleast 15 mins for them to get it back? Then he told me they topped off my oil for free because it was a quart and a half low, another lie because I just had an oil change done 2 days prior. I went there because I had a check engine light on, after paying him 384.80 for a new radiator that i most likely didnt even need, my check engine light is still on. Dont trust this place.

1
★☆☆☆☆

Do yourself a big financial favor and do not go to Brookfield Auto Care. Mike lies, lies, all the while trying to seem confident and nice. I agree with "me y" reviewer below, they rip you off. Perhaps, he only rips off women, or perhaps, the male reviewer is just one of his friends pretending to be a past customer. He quoted me $618.00 just to put a new flex pipe in. Told me it would take 2-3 hrs to put it in, when other places told me 1 hr. He told me when I just happened to come in to see if my car was ready yet, he stated it wasnt done yet. When he told me how much it was going to cost, which was 300 more than what he stated on the phone, I told him I wanted to take my vehicle without any work done. All of a sudden he changed his story,and told me well, then I had to wait because there is a new radiator in my car and they have to put back my old supposedly leaky radiator back into the car. When I said, "i thought you just told me you haven
't worked on it yet?" he goes, Oh, well most of the job is done, except it has to sit for a half an hour to get air out of the fuel lines. This guy will have an answer for everything , except the answers dont add up and dont make sense. I asked to see this supposed leaky old radiator of mine that they supposedly took out, and of course, he stated, it was not there anylonger, i would have to wait atleast 15 mins for them to get it back? Then he told me they topped off my oil for free because it was a quart and a half low, another lie because I just had an oil change done 2 days prior. I went there because I had a check engine light on, after paying him 384.80 for a new radiator that i most likely didnt even need, my check engine light is still on. Dont trust this place.

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Great experience. I drop off my vehicle, I get a call w/ the problem, a $ amount & when it'll be done. Later I pick up my car, pay said amount, car fixed. No 2-3 times, more & more money each time. All 4 cars, every time.

5
★★★★★

Great experience. I drop off my vehicle, I get a call w/ the problem, a $ amount & when it'll be done. Later I pick up my car, pay said amount, car fixed. No 2-3 times, more & more money each time. All 4 cars, every time.

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I was having problems with my car and this was the first place I took it. After Mike had my car overnight, and charged me for a diagnostic, he told me the following:

1) I had a leak in my nearly-new water pump
2) my distributor needed to be replaced (and it would cost$ 300 just for the part)
3) my rear-brake drums were warped
4) my plugs and wires currently installed in the car were excellent quality and in great shape--even though I was suspect of their quality upon installation a couple years back--and Mike also said that the plugs and wires were not the cause of my engine problems.

Mike then proceeded to quoted me $1300 to fix my engine and get it running correctly.

Over a thousand dollars seemed steep, and this estimate just seemed a little strange.

So, I took my car to another shop for a second opinion. I went in and told them NOTHING about what mike said, nothing concerning my suspicions about what might be wrong, and nothing about being to another mechanic; I only asked them to do a diagnostic and tell me what was wrong with my car. Here, it only took them 30 minutes to drive my car, run a full diagnostic (no charge), and tell me my problem (mis-firing) and the cause...

The cause of the misfire? NO, NOT a worn-out distributor like Mike said, but a few worn-out wires that hooked into the spark plugs...and these wires were literally BROKEN and, as a result, no longer even connected to the spark plugs. Broken wires: This was the problem. At the second (honest) shop it cost me $220, and one hour, to replace all my spark-plugs and wires (with good quality ones), which included labor. And now my car runs GREAT. Misfire gone. Car solid. Acceleration excellent.

Later I also found out that it is not possible for brake drums to be warped (only rotors: as per Honda dealer mechanic).

In retrospection I can only come up with two conclusions:

1) While doing the diagnostic, Mike missed the fact that plugs and wires were blown--which would indicate that this is a terribly inexperienced and unreputable shop.

OR

2) Mike found the problem (broken wires); he knew it was a relatively cheap and easy fix, and he hoped to make a lot of money for doing very little work.

I find it hard to believe that Mike could have missed the fact that the wires were BROKEN, because he told me that he inspected the plugs and wires and that they were all high quality components and not the cause of my engine trouble.

In light of everything I experienced with Brookfield Auto Care, I believe slick-Mike was trying to rip me off, but no matter the reason--whether Brookfield Auto Care is dishonest or incapable--I will NEVER return to this shop.

The good things I have to say about my experience with Mike at Brookfiled Auto Care:

1) my had been washed when I picked it up
2) Mike was SO nice when you talked to him; everything he said was sweet and positive, and he kept saying that he would make sure that I got the best deal

...but in hindsight it seems like it was all lip-service.

Save yourself a lot of money by taking your car to someone reputable--a place other than Brookfield Auto Care.

I am SO glad I looked for a second opinion.

1
★☆☆☆☆

I was having problems with my car and this was the first place I took it. After Mike had my car overnight, and charged me for a diagnostic, he told me the following:

1) I had a leak in my nearly-new water pump
2) my distributor needed to be replaced (and it would cost$ 300 just for the part)
3) my rear-brake drums were warped
4) my plugs and wires currently installed in the car were excellent quality and in great shape--even though I was suspect of their quality upon installation a couple years back--and Mike also said that the plugs and wires were not the cause of my engine problems.

Mike then proceeded to quoted me $1300 to fix my engine and get it running correctly.

Over a thousand dollars seemed steep, and this estimate just seemed a little strange.

So, I took my car to another shop for a second opinion. I went in and told them NOTHING about what mike said, nothing concerning my suspicions about what might be wrong, and nothing about being to another mechanic; I only asked them to do a diagnostic and tell me what was wrong with my car. Here, it only took them 30 minutes to drive my car, run a full diagnostic (no charge), and tell me my problem (mis-firing) and the cause...

The cause of the misfire? NO, NOT a worn-out distributor like Mike said, but a few worn-out wires that hooked into the spark plugs...and these wires were literally BROKEN and, as a result, no longer even connected to the spark plugs. Broken wires: This was the problem. At the second (honest) shop it cost me $220, and one hour, to replace all my spark-plugs and wires (with good quality ones), which included labor. And now my car runs GREAT. Misfire gone. Car solid. Acceleration excellent.

Later I also found out that it is not possible for brake drums to be warped (only rotors: as per Honda dealer mechanic).

In retrospection I can only come up with two conclusions:

1) While doing the diagnostic, Mike missed the fact that plugs and wires were blown--which would indicate that this is a terribly inexperienced and unreputable shop.

OR

2) Mike found the problem (broken wires); he knew it was a relatively cheap and easy fix, and he hoped to make a lot of money for doing very little work.

I find it hard to believe that Mike could have missed the fact that the wires were BROKEN, because he told me that he inspected the plugs and wires and that they were all high quality components and not the cause of my engine trouble.

In light of everything I experienced with Brookfield Auto Care, I believe slick-Mike was trying to rip me off, but no matter the reason--whether Brookfield Auto Care is dishonest or incapable--I will NEVER return to this shop.

The good things I have to say about my experience with Mike at Brookfiled Auto Care:

1) my had been washed when I picked it up
2) Mike was SO nice when you talked to him; everything he said was sweet and positive, and he kept saying that he would make sure that I got the best deal

...but in hindsight it seems like it was all lip-service.

Save yourself a lot of money by taking your car to someone reputable--a place other than Brookfield Auto Care.

I am SO glad I looked for a second opinion.

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Founded in 1925, auto-part supplier carries more than 200,000 items, including equipment for collision repair, heavy-duty truck supplies and accessories.

 

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