Brothers Main Appliance & Tv

★★★☆☆
  • 2050 S Stoughton Rd

    Madison, WI 53716

    Map & Directions
  • 608-221-7860

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We went shopping for a refrigerator and found one we liked at Brothers Main for a reasonable price. At the time of purchase the salesman informed us that the price covered everything INCLUDING installation. When it was delivered, the delivery people informed us that they didn't install plastic line (which we had), that they only installed copper line. Anyway, they told me to turn off the main water line and informed me that they were turning the water dispenser off until the line was hooked up. They then continued to set up the refrigerator including what appeared to be sealing off the water line. They continued for several minutes and then pushed the refrigerator back into its place leading me to believe that they were all done and that I could turn the water back on. They left, I turned the water back on, and left for work. My wife came home about 6 hours later to a flood that completely trashed our laminate floor that was less that 2 years old. When I called Brothers Main I got one of the owners on the phone and explained what happened. While he was apologetic, he refused to take any responsibility on the part of the delivery people. When I asked him why the salesman told us that everything would be hooked up and then it wasn't because of plastic lines he replied, "That's a new policy and it hasn't made it to the sales floor yet". Excuse me, but shouldn't the salespeople be the first to know? That's where the sale starts. He then proceeded to ask me if they told me that I could turn the water back on. I said no, but they didn't say I couldn't. He just laughed at that. Did they expect us to go without water all night because we certainly weren't going to find a plumber at 6:00 at night, not without having to pay overtime. The total damage was around $5000 and they are refusing to take any responsibility in this. How's THAT for customer service!!

2
★★☆☆☆

We went shopping for a refrigerator and found one we liked at Brothers Main for a reasonable price. At the time of purchase the salesman informed us that the price covered everything INCLUDING installation. When it was delivered, the delivery people informed us that they didn't install plastic line (which we had), that they only installed copper line. Anyway, they told me to turn off the main water line and informed me that they were turning the water dispenser off until the line was hooked up. They then continued to set up the refrigerator including what appeared to be sealing off the water line. They continued for several minutes and then pushed the refrigerator back into its place leading me to believe that they were all done and that I could turn the water back on. They left, I turned the water back on, and left for work. My wife came home about 6 hours later to a flood that completely trashed our laminate floor that was less that 2 years old. When I called Brothers Main I got one of the owners on the phone and explained what happened. While he was apologetic, he refused to take any responsibility on the part of the delivery people. When I asked him why the salesman told us that everything would be hooked up and then it wasn't because of plastic lines he replied, "That's a new policy and it hasn't made it to the sales floor yet". Excuse me, but shouldn't the salespeople be the first to know? That's where the sale starts. He then proceeded to ask me if they told me that I could turn the water back on. I said no, but they didn't say I couldn't. He just laughed at that. Did they expect us to go without water all night because we certainly weren't going to find a plumber at 6:00 at night, not without having to pay overtime. The total damage was around $5000 and they are refusing to take any responsibility in this. How's THAT for customer service!!

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The Brother's Main would be a great place to shop, if their prices weren't so high. Everything else is pretty good, their service is good, the place looks nice and everyone is friendly.

3
★★★☆☆

The Brother's Main would be a great place to shop, if their prices weren't so high. Everything else is pretty good, their service is good, the place looks nice and everyone is friendly.

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Brothers Main is easy to find. The parking lot is large enough for the customers I saw.

We were looking for a washer and dryer and decided to stop in here to look. The salesman was very helpful. He seemed to know the different features of the different machines he showed us.

This is not a real large store, but it is packed with appliances and tvs and other similar large household items.

We found a better deal somewhere else, so opted not to buy here. We would consider visiting and looking around here again when we make another large purchase because of the customer service.

3
★★★☆☆

Brothers Main is easy to find. The parking lot is large enough for the customers I saw.

We were looking for a washer and dryer and decided to stop in here to look. The salesman was very helpful. He seemed to know the different features of the different machines he showed us.

This is not a real large store, but it is packed with appliances and tvs and other similar large household items.

We found a better deal somewhere else, so opted not to buy here. We would consider visiting and looking around here again when we make another large purchase because of the customer service.

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