Kossel's Television & Appl Co

★★★★☆
44.0116 -88.5425
Map and Directions to Kossel's Television & Appl Co

920-231-0940

717 Oregon St

Oshkosh, WI

54902

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3.9 10
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Reviews 1 - 10 of 10.
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Nearly 20 years ago, I stopped in to buy a used refrigerator. 'Ben' told me he had only one (promised me it was a really good one), but it needed a fan. I bought it 'as is', for $50 the part for $15, and I fixed it myself.
I also bought a used Washer (got a real bargain on it) that 4 years later wouldn't pump out the water. I search the internet and found many 'fixes', but nothing definitive. The service center (Ben again) told me it was just a door switch (who'd have thought that?).. Not one internet page suggested that! But, he was right again and he saved me a ton of money.
I've made a few other purchases over those years, and I've never been disappointed. The service center is outstanding and I buy all my appliances from Kossels.
And by the way, Ben was right... that old refrigerator was a good one. It's still running!

5
★★★★★

Nearly 20 years ago, I stopped in to buy a used refrigerator. 'Ben' told me he had only one (promised me it was a really good one), but it needed a fan. I bought it 'as is', for $50 the part for $15, and I fixed it myself.
I also bought a used Washer (got a real bargain on it) that 4 years later wouldn't pump out the water. I search the internet and found many 'fixes', but nothing definitive. The service center (Ben again) told me it was just a door switch (who'd have thought that?).. Not one internet page suggested that! But, he was right again and he saved me a ton of money.
I've made a few other purchases over those years, and I've never been disappointed. The service center is outstanding and I buy all my appliances from Kossels.
And by the way, Ben was right... that old refrigerator was a good one. It's still running!

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*** B A D C O M M U N I C A T I O N / C U S T O M E R S E R V I C E ***

Bob Kossel prides himself on being an excellent sales person. He's a friendly guy and I have no issues with him personally, however, professionally, well that's a completely different story.

We paid $50 to have an appliance delivered, installed, and our old appliance hauled away. Unfortunately, Kossels let me down after the sale when they failed to deliver my appliance as promised and failed to give me a courtesy phone call to tell me they were running late. 2 hours after my appliance was supposed to be delivered I called the store to ask when my item would be delivered; unfortunately, I was met with a rude sales person, but as luck would have it, the delivery people called to tell me they were about 5 minutes away (this is 2 hours late by the way and the first phone call they made to me).

About 15 minutes later they showed up unapologetic with our appliance. I called Kossel's back to speak with Bob to let him know about my bad experience but he was out of the office so instead I spoke to his mother who happens to work there also. She was very polite and took a message from me to have Bob call me back the next day. Well, 2 days later and no phone call from Bob.

I am a small business owner myself and prefer to give my business to local businesses as opposed to the big box stores. We shopped all the stores and chose to buy from Kossels even though their selection was minimal and prices were higher in order to support our community. Lowes would have given us free delivery, installation, and disposal and they had a sale for 10% off all appliances over $299 and I had a coupon for another 10% but I chose Kossels and this is the thanks I get.

Actions speak louder than words. It would have been nice to get an apology but what does he care? He has our money but he probably won't get my repeat business or any referrals.

2
★★☆☆☆

*** B A D C O M M U N I C A T I O N / C U S T O M E R S E R V I C E ***

Bob Kossel prides himself on being an excellent sales person. He's a friendly guy and I have no issues with him personally, however, professionally, well that's a completely different story.

We paid $50 to have an appliance delivered, installed, and our old appliance hauled away. Unfortunately, Kossels let me down after the sale when they failed to deliver my appliance as promised and failed to give me a courtesy phone call to tell me they were running late. 2 hours after my appliance was supposed to be delivered I called the store to ask when my item would be delivered; unfortunately, I was met with a rude sales person, but as luck would have it, the delivery people called to tell me they were about 5 minutes away (this is 2 hours late by the way and the first phone call they made to me).

About 15 minutes later they showed up unapologetic with our appliance. I called Kossel's back to speak with Bob to let him know about my bad experience but he was out of the office so instead I spoke to his mother who happens to work there also. She was very polite and took a message from me to have Bob call me back the next day. Well, 2 days later and no phone call from Bob.

I am a small business owner myself and prefer to give my business to local businesses as opposed to the big box stores. We shopped all the stores and chose to buy from Kossels even though their selection was minimal and prices were higher in order to support our community. Lowes would have given us free delivery, installation, and disposal and they had a sale for 10% off all appliances over $299 and I had a coupon for another 10% but I chose Kossels and this is the thanks I get.

Actions speak louder than words. It would have been nice to get an apology but what does he care? He has our money but he probably won't get my repeat business or any referrals.

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Kossel's has the worst Customer Service I have ever experienced!!! Bob Kossel, never returns your calls or calls you back. I have never been treated so poorly. Bob Kossel, you should be embarassed to call yourself a business. Buyer beware!!

1
★☆☆☆☆

Kossel's has the worst Customer Service I have ever experienced!!! Bob Kossel, never returns your calls or calls you back. I have never been treated so poorly. Bob Kossel, you should be embarassed to call yourself a business. Buyer beware!!

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0 out of 1 people found this review helpful.

.

We have shopped at Kossel's for 40 years. We have bought every applicance we ever needed for our home and our rental. We have NEVER had any trouble with anyone in sales or service in that entire time. I would NEVER purchase a stove, fridge, microwave, tv, washer/dryer from any where else. If you need something fixed they order the part, the part comes in and they come to put it in....end of story. They show up when they say they are going to show up, unlike the "other" places. Then on top of that they haul away the item that you are replacing if needed. Most other places let you figure out what to do with it or charge you to haul it away!

5
★★★★★

We have shopped at Kossel's for 40 years. We have bought every applicance we ever needed for our home and our rental. We have NEVER had any trouble with anyone in sales or service in that entire time. I would NEVER purchase a stove, fridge, microwave, tv, washer/dryer from any where else. If you need something fixed they order the part, the part comes in and they come to put it in....end of story. They show up when they say they are going to show up, unlike the "other" places. Then on top of that they haul away the item that you are replacing if needed. Most other places let you figure out what to do with it or charge you to haul it away!

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hey doug, have fun trying to even get best buy to DO a service call! how nice is it to call up an actual person, get a part next day, and have someone out there the next. i encourage you to shop there, and ask them what their service is like.

you better pray nothing from there breaks.

sincerely,
a happy kossel's customer who knows she'll get taken care of

5
★★★★★

hey doug, have fun trying to even get best buy to DO a service call! how nice is it to call up an actual person, get a part next day, and have someone out there the next. i encourage you to shop there, and ask them what their service is like.

you better pray nothing from there breaks.

sincerely,
a happy kossel's customer who knows she'll get taken care of

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I bought a dishwasher there and it is a lemon. I have had it for 5 months and I am on my 3rd service call. The same part keeps going out, yet they refuse to admit that they sold me a lemon and replace it. Thank goodness Oshkosh now has a Best Buy. I will never have to shop at Kossels again.

1
★☆☆☆☆

I bought a dishwasher there and it is a lemon. I have had it for 5 months and I am on my 3rd service call. The same part keeps going out, yet they refuse to admit that they sold me a lemon and replace it. Thank goodness Oshkosh now has a Best Buy. I will never have to shop at Kossels again.

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1 out of 3 people found this review helpful.

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I have bought three appliances from Kossel's, a dishwasher, refrigerator and a washing machine. The purchases were several years apart. I had trouble with the dishwasher after I installed it and they came that day and fixed my error for free. The refrigerator was a display model and had a dent on the door. They said they would repair it if I purchased the refrigerator. I bought it and they ordered the part. They came and installed the part a week later. In terms of the dishwasher, my old one died and I called that day regarding a replalcement. I knew what model I wanted and they had it in stock. They had to go by my place that day and delivered it too me the same day I called. No charge for the drop off. The prices were good, the service was great and they were quite dependable. I will continue to go to Kossel's for my appliances

5
★★★★★

I have bought three appliances from Kossel's, a dishwasher, refrigerator and a washing machine. The purchases were several years apart. I had trouble with the dishwasher after I installed it and they came that day and fixed my error for free. The refrigerator was a display model and had a dent on the door. They said they would repair it if I purchased the refrigerator. I bought it and they ordered the part. They came and installed the part a week later. In terms of the dishwasher, my old one died and I called that day regarding a replalcement. I knew what model I wanted and they had it in stock. They had to go by my place that day and delivered it too me the same day I called. No charge for the drop off. The prices were good, the service was great and they were quite dependable. I will continue to go to Kossel's for my appliances

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Kossel's tv and appliances is a great store to shop if you are looking for used appliances still in wonderful working order. they sell everything from used t.v an dvds to used washer an dryer sets to ovens, refrigerators an microwaves and all at a reasonable price. this is a highly reccommended place for people on a budget.

5
★★★★★

Kossel's tv and appliances is a great store to shop if you are looking for used appliances still in wonderful working order. they sell everything from used t.v an dvds to used washer an dryer sets to ovens, refrigerators an microwaves and all at a reasonable price. this is a highly reccommended place for people on a budget.

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I highly recommend Kossels service center. They are one of the few honest appliance repair places. We have taken many of our appliances there to repair. If they are not worth repairing they are honest and let you know if you would be better buying new. Also you can buy refurbished appliances there. I bought my dryer used from them a few years ago and it is still working and it was at a fraction of the price of a new one.

4
★★★★☆

I highly recommend Kossels service center. They are one of the few honest appliance repair places. We have taken many of our appliances there to repair. If they are not worth repairing they are honest and let you know if you would be better buying new. Also you can buy refurbished appliances there. I bought my dryer used from them a few years ago and it is still working and it was at a fraction of the price of a new one.

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