Eric's Porter Haus

★★☆☆☆
  • 229 Wisconsin Ave

    Waukesha, WI 53186-4926

    Map & Directions
  • 262-542-1300

About Eric's Porter Haus

Details
Hours
Mon - Sat, 5pm - 10pm
2.0 4
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When we arrived, it came back to me very quickly why I quit going to this establishment. The owner & all of his staff are just plain rude.
Arrived at 6:20pm for a 6:30pm reservation. Hostess said we were not expected for another 10 minutes, were we going to wait for our table? Like we had a choice. I fully expected to wait by the bar for a few minutes, but her statement was rude & stupid. I imagine if I had showed up at 6:31pm, I would've been told I was late & my table was no longer available.
When the waiter was asked a question, he responded "let me try to explain this again". I was listening when he did explain the 1st time, but it didn't address my question. Waiter had to be asked 3 times for something and we never did get what we asked for. He would fly by the table asking if everything was ok, never stopping. It wasn't that busy. When clearing the table, he dropped some flatwear on a person in our party, and never said a word.
I believe our tip expressed our dissatifaction, but if the owner behaves that way, what can be expected from his staff.
Will not go there again.

1
★☆☆☆☆

When we arrived, it came back to me very quickly why I quit going to this establishment. The owner & all of his staff are just plain rude.
Arrived at 6:20pm for a 6:30pm reservation. Hostess said we were not expected for another 10 minutes, were we going to wait for our table? Like we had a choice. I fully expected to wait by the bar for a few minutes, but her statement was rude & stupid. I imagine if I had showed up at 6:31pm, I would've been told I was late & my table was no longer available.
When the waiter was asked a question, he responded "let me try to explain this again". I was listening when he did explain the 1st time, but it didn't address my question. Waiter had to be asked 3 times for something and we never did get what we asked for. He would fly by the table asking if everything was ok, never stopping. It wasn't that busy. When clearing the table, he dropped some flatwear on a person in our party, and never said a word.
I believe our tip expressed our dissatifaction, but if the owner behaves that way, what can be expected from his staff.
Will not go there again.

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Interesting restaurant; or more to the point the management is interesting. Eric I really hope you read your reviews - this one is not complementary. A good restaurant is the summation of the quality of EXPERIENCE, HOSPITALITY & food. I list food last because you are unequivocally missing the point. I called this evening looking for a reservation for four, in light of the Christmas spirit. I was rudely dismissed. I then informed the person taking my call that I would seek business (and obviously my guests) elsewhere. To my chagrin, I was summarily informed that not only did you not cater to repetitive clients you did not need my business. To that end, I agree. You don't. Obviously you have the market cornered, a clientele at your fingertips and no longer require referrals and or repetitive quests. You really have figured it out :))

1
★☆☆☆☆

Interesting restaurant; or more to the point the management is interesting. Eric I really hope you read your reviews - this one is not complementary. A good restaurant is the summation of the quality of EXPERIENCE, HOSPITALITY & food. I list food last because you are unequivocally missing the point. I called this evening looking for a reservation for four, in light of the Christmas spirit. I was rudely dismissed. I then informed the person taking my call that I would seek business (and obviously my guests) elsewhere. To my chagrin, I was summarily informed that not only did you not cater to repetitive clients you did not need my business. To that end, I agree. You don't. Obviously you have the market cornered, a clientele at your fingertips and no longer require referrals and or repetitive quests. You really have figured it out :))

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HORRIBLE EXPERIENCE. Our waiter Brian was rude and disrespectful, clearly lead by example...owner was just as bad. Had to fight for them them to honor their own gift certificate that we had purchased from them, my wife had to speak with the owner at the bar instead of them coming to us. Owner embarrassed my wife in front of entire bar of customers. WORST restaurant experience ever. The waiter then decided it was smart to start smarting off to us with the owner. I have never been so disrespected in my life. We only decided to try this place because we bought the gift certificate that he would not honor. We went out to celebrate my birthday and the birth of our first child. The owner and waiter Brian not only harassed us at our special occasion but humiliated us during such a happy time in our lives. Food is also overpriced and average quality at best, go to Kurt's Steakhouse in Delafield, you will be much happier with their service and food. Im a discussed at the way we were treated and recommend that you don't go there so that you never have to experience what we did.

1
★☆☆☆☆

HORRIBLE EXPERIENCE. Our waiter Brian was rude and disrespectful, clearly lead by example...owner was just as bad. Had to fight for them them to honor their own gift certificate that we had purchased from them, my wife had to speak with the owner at the bar instead of them coming to us. Owner embarrassed my wife in front of entire bar of customers. WORST restaurant experience ever. The waiter then decided it was smart to start smarting off to us with the owner. I have never been so disrespected in my life. We only decided to try this place because we bought the gift certificate that he would not honor. We went out to celebrate my birthday and the birth of our first child. The owner and waiter Brian not only harassed us at our special occasion but humiliated us during such a happy time in our lives. Food is also overpriced and average quality at best, go to Kurt's Steakhouse in Delafield, you will be much happier with their service and food. Im a discussed at the way we were treated and recommend that you don't go there so that you never have to experience what we did.

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We went to Eric's for a dinner out without the kids. It was pricier than I thought it would be, but the food and service was excellent. Everything was great! We had steak and too much of it. We had to take home doggie bags, which was a plus. The drinks were also good.

5
★★★★★

We went to Eric's for a dinner out without the kids. It was pricier than I thought it would be, but the food and service was excellent. Everything was great! We had steak and too much of it. We had to take home doggie bags, which was a plus. The drinks were also good.

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