Cross Lanes Veterinary Hosp: Starcher, Julie DVM

★★★★☆

About Cross Lanes Veterinary Hosp: Starcher, Julie DVM

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Hours
Mon-Fri 8am-6pm, Sat 8am-12pm

Pets & Animals

Pets & Animals
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Hubbs Animal Clinic

3005 Alma Hwy Van Buren, AR

4.1818 11
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I have taken my dogs and cats to CLVH for the past 25 years. Their knowledge, compassion and expertise is unsurpassed in our area. My samoyed, would never have lived past his first two years without their care. He lived to be 14! Yes, it may be expensive, (try pet insurance) but if you love your pet, then, it's worth every cent!

5
★★★★★

I have taken my dogs and cats to CLVH for the past 25 years. Their knowledge, compassion and expertise is unsurpassed in our area. My samoyed, would never have lived past his first two years without their care. He lived to be 14! Yes, it may be expensive, (try pet insurance) but if you love your pet, then, it's worth every cent!

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Although the vets at CLVH seemed caring, it seemed like they cared more about being paid. I took my cat to them with a case of diahhrea, and after $3,000, numerous tests, and procedures, she had to be put to sleep because they could not find what was wrong with her. They kept retrying the same medicines, even though they did not work. I believe I was overcharged. The vets kept pesuading us into different tests and procedures, which cost dearly, and then at the end, told us that they probably would not have gone to the extremes that we went to (even though they were their idea). Honestly the money is the problem, its spending the money, getting absolutely no diagnosis, and ending up with a dead precious pet......Maybe I am just bitter, but I feel that I was taken advantage of by incompetent and/or apathetic staff......

1
★☆☆☆☆

Although the vets at CLVH seemed caring, it seemed like they cared more about being paid. I took my cat to them with a case of diahhrea, and after $3,000, numerous tests, and procedures, she had to be put to sleep because they could not find what was wrong with her. They kept retrying the same medicines, even though they did not work. I believe I was overcharged. The vets kept pesuading us into different tests and procedures, which cost dearly, and then at the end, told us that they probably would not have gone to the extremes that we went to (even though they were their idea). Honestly the money is the problem, its spending the money, getting absolutely no diagnosis, and ending up with a dead precious pet......Maybe I am just bitter, but I feel that I was taken advantage of by incompetent and/or apathetic staff......

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Absolutely, unquestionably the best vets and staff! We have two "canine people" (shhhhhh - our two don't know they are d.o.g.s.) - and have taken our family pets to this group for years and years. They have always taken the very best care of our pets. Knowledgeable, up to date, very professional!
Ronna Clark

5
★★★★★

Absolutely, unquestionably the best vets and staff! We have two "canine people" (shhhhhh - our two don't know they are d.o.g.s.) - and have taken our family pets to this group for years and years. They have always taken the very best care of our pets. Knowledgeable, up to date, very professional!
Ronna Clark

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I have always taken my pets to Cross Lanes Vet hospital and they are wonderful, caring, capable and compassionate. They always take time to listen to my concerns and go the extra mile. I am impressed by their diagnostic capabilities and their attention to detail. All of the doctors work together when faced with a challenging case, which means you get several opinions for one price! I would recommend these caring, kind people to anyone!

5
★★★★★

I have always taken my pets to Cross Lanes Vet hospital and they are wonderful, caring, capable and compassionate. They always take time to listen to my concerns and go the extra mile. I am impressed by their diagnostic capabilities and their attention to detail. All of the doctors work together when faced with a challenging case, which means you get several opinions for one price! I would recommend these caring, kind people to anyone!

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I'm first rating Dr. McNeel - 5 stars. I was referred to him by several animal health professionals in the state. He is the top notch orthopedic surgeon in the Kanawha Valley. He recently performed patella luxation surgery on my 1 yr. old pomchi. After 1 week, she's walking on it & healing great! He was very informative & helpful! The office staff is very sweet & helpful as well. My second rating is an overall rating for the office - 2 stars. The first time I ever took my pet here to get fixed, I had requested Dr. McNeel 3 times and even after me being assured he was going to perform her surgery, I found out when I picked her up someone else had. Also, this last time, I first saw another vet prior to seeing Dr. McNeel about my pet's luxating patella. She checked my pet out, gave her Rimadyl and told me to come back in a week if she wasn't better. 2 things - 1, she overmedicated my dog by 3-4 mg., which agreed by 2 other vets was "a little much," and she obviously wasn't as familiar with luxating patella as Dr. McNeel was. She knew something was wrong, but he immediately told me what degree and exactly what was wrong with her. All in all, I recommend Dr. McNeel at CLVH. I strive only to deal with him from now on, but I believe this hospital needs to work majorly on communication among their staff, especially their doctors. Each time you may see someone else, if you don't request a specific doctor, but not all are up to date on your pet's condition, except for reading a chart. When I picked my dog up from surgery, one assistant acted as if she wasn't 100% sure my pet had received her meds that day, also the doctor I saw then did not tell me to do any type of physical therapy with her, and they failed to tell me any possible side effects for her medication. If it wasn't for Dr. McNeel, I would most certainly take my pet elsewhere.

5
★★★★★

I'm first rating Dr. McNeel - 5 stars. I was referred to him by several animal health professionals in the state. He is the top notch orthopedic surgeon in the Kanawha Valley. He recently performed patella luxation surgery on my 1 yr. old pomchi. After 1 week, she's walking on it & healing great! He was very informative & helpful! The office staff is very sweet & helpful as well. My second rating is an overall rating for the office - 2 stars. The first time I ever took my pet here to get fixed, I had requested Dr. McNeel 3 times and even after me being assured he was going to perform her surgery, I found out when I picked her up someone else had. Also, this last time, I first saw another vet prior to seeing Dr. McNeel about my pet's luxating patella. She checked my pet out, gave her Rimadyl and told me to come back in a week if she wasn't better. 2 things - 1, she overmedicated my dog by 3-4 mg., which agreed by 2 other vets was "a little much," and she obviously wasn't as familiar with luxating patella as Dr. McNeel was. She knew something was wrong, but he immediately told me what degree and exactly what was wrong with her. All in all, I recommend Dr. McNeel at CLVH. I strive only to deal with him from now on, but I believe this hospital needs to work majorly on communication among their staff, especially their doctors. Each time you may see someone else, if you don't request a specific doctor, but not all are up to date on your pet's condition, except for reading a chart. When I picked my dog up from surgery, one assistant acted as if she wasn't 100% sure my pet had received her meds that day, also the doctor I saw then did not tell me to do any type of physical therapy with her, and they failed to tell me any possible side effects for her medication. If it wasn't for Dr. McNeel, I would most certainly take my pet elsewhere.

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After our dog tubby had surgery at Ohio State University, Dr. Mcneel took wonderful care of him and contacted the University to talk to the Vet that preformed the surgery. A few years later Dr. McNeel also had to preform surgery and tubby came through it with flying colors and the staff treated him with tender loving care. When it came time to say goodbye, the vet who preformed the euthanasia cried as hard as we did. Cancer had taken over his body and all had grown attached to him like we were. Now that we have another dog I couldn't amagine taking our precious pet to anyone but CLVH. The staff is wonderful.

5
★★★★★

After our dog tubby had surgery at Ohio State University, Dr. Mcneel took wonderful care of him and contacted the University to talk to the Vet that preformed the surgery. A few years later Dr. McNeel also had to preform surgery and tubby came through it with flying colors and the staff treated him with tender loving care. When it came time to say goodbye, the vet who preformed the euthanasia cried as hard as we did. Cancer had taken over his body and all had grown attached to him like we were. Now that we have another dog I couldn't amagine taking our precious pet to anyone but CLVH. The staff is wonderful.

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My precious dog got a slipped disc. Two other vets wasted valuable time by giving steroids for the problem. I was also told I could go to Ohio for surgery and spend thousands for treatment as an alternative. A school nurse recommended Cross Lanes because of the successful operation that Dr. McNeel had done on her dog. I soon learned that this would have had about a 95% chance of success had we done the surgery immediately, instead of waiting the 5 days for me to find this doctor. He was so dedicated that at 4:00 p.m. on a Friday evening he was called in and came to the clinic to do the surgery. I have not seen a cleaner clinic. It did not smell of "animals" and especially not sick animals. It was always clean and fresh. They gave my dog great care. He is home with me now and I am praying for his recovery, though I realize that because of the time lapse it can go either way.It was my decision to proceed with the surgery. The price was not totally out of the ball park of affordability. At least my pet has a chance. I highly recommend this dedicated staff.

5
★★★★★

My precious dog got a slipped disc. Two other vets wasted valuable time by giving steroids for the problem. I was also told I could go to Ohio for surgery and spend thousands for treatment as an alternative. A school nurse recommended Cross Lanes because of the successful operation that Dr. McNeel had done on her dog. I soon learned that this would have had about a 95% chance of success had we done the surgery immediately, instead of waiting the 5 days for me to find this doctor. He was so dedicated that at 4:00 p.m. on a Friday evening he was called in and came to the clinic to do the surgery. I have not seen a cleaner clinic. It did not smell of "animals" and especially not sick animals. It was always clean and fresh. They gave my dog great care. He is home with me now and I am praying for his recovery, though I realize that because of the time lapse it can go either way.It was my decision to proceed with the surgery. The price was not totally out of the ball park of affordability. At least my pet has a chance. I highly recommend this dedicated staff.

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My pets had always received good care at CLVH and I trusted the staff completely. The morning my kitten, BB, was to be neutered, I discovered that he had somehow gotten into his cat food and eaten some of it. His appointment was scheduled for 8:30 AM, so I called to reschedule because I was told he was not to eat or drink after midnight the day before his appointment. They told us to come in anyway. When I got to the office, I told THREE staff members, including the veterinarian who was to perform the surgery, that BB had eaten around 8:00 AM. They told me they would wait several hours and perform his surgery later that afternoon, because the animals are not "tubed" during surgery. By 10:00 AM, my veterinarian called to tell me that BB had had his surgery and was near death. She wanted me to know that if he made it, he would probably be blind as well as unbalanced. I told her I loved BB blind or not and pleaded with her to try to save him. A couple of hours later, after bravely fighting for his life, it was obvious that he was not going to make it. Together, the veterinarian, my husband and I made a very difficult decision. We were devastated as we watched BB take his last breaths. I know our veterinarian tried hard to save his life. I believe she is a caring person. However, a mistake was made and BBs surgery was performed hours ahead of schedule. Our veterinarian claimed his death was an anomaly, although another of our precious pets died during surgery in the same facility only a year before. She also stated that the fact that they had performed surgery a mere hour or so after BB had eaten (after assuring me they would wait several hours) had nothing to do with his death. I checked with a veterinarian at a large, well-respected zoo who told me there is no way a cause of death could be ruled out without an necropsy (autopsy). In short, I trusted this staff with my pets life. The veterinarian and techs told me they would wait to perform the surgery. They didnt. My cat died and my veterinarian would not even consider the fact that they had performed surgery shortly after he ate as a possible cause. Maybe they were afraid of a lawsuit. Well, there is no lawsuit... only a broken heart. We can no longer trust CLVH with our remaining pets lives. We are presently searching for a capable, honest veterinarian.

1
★☆☆☆☆

My pets had always received good care at CLVH and I trusted the staff completely. The morning my kitten, BB, was to be neutered, I discovered that he had somehow gotten into his cat food and eaten some of it. His appointment was scheduled for 8:30 AM, so I called to reschedule because I was told he was not to eat or drink after midnight the day before his appointment. They told us to come in anyway. When I got to the office, I told THREE staff members, including the veterinarian who was to perform the surgery, that BB had eaten around 8:00 AM. They told me they would wait several hours and perform his surgery later that afternoon, because the animals are not "tubed" during surgery. By 10:00 AM, my veterinarian called to tell me that BB had had his surgery and was near death. She wanted me to know that if he made it, he would probably be blind as well as unbalanced. I told her I loved BB blind or not and pleaded with her to try to save him. A couple of hours later, after bravely fighting for his life, it was obvious that he was not going to make it. Together, the veterinarian, my husband and I made a very difficult decision. We were devastated as we watched BB take his last breaths. I know our veterinarian tried hard to save his life. I believe she is a caring person. However, a mistake was made and BBs surgery was performed hours ahead of schedule. Our veterinarian claimed his death was an anomaly, although another of our precious pets died during surgery in the same facility only a year before. She also stated that the fact that they had performed surgery a mere hour or so after BB had eaten (after assuring me they would wait several hours) had nothing to do with his death. I checked with a veterinarian at a large, well-respected zoo who told me there is no way a cause of death could be ruled out without an necropsy (autopsy). In short, I trusted this staff with my pets life. The veterinarian and techs told me they would wait to perform the surgery. They didnt. My cat died and my veterinarian would not even consider the fact that they had performed surgery shortly after he ate as a possible cause. Maybe they were afraid of a lawsuit. Well, there is no lawsuit... only a broken heart. We can no longer trust CLVH with our remaining pets lives. We are presently searching for a capable, honest veterinarian.

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I have 4 dogs and a cat. My pitbull, that they love and know by name, has had 2 knee replacements and now has cancer. They take care of him like he is one of their own, he loves going to the vet. DeLane, Allen, and Dr. Totten have been such a great help. They have helped us in every way that they can. You know you spend too much time at the vet when you get a christmas card sent to you dog and phone calls just calling to check up on Buddy. Everyone should go and see Cross Lanes Vet hospital, they are the nicest people you will ever meet!!

5
★★★★★

I have 4 dogs and a cat. My pitbull, that they love and know by name, has had 2 knee replacements and now has cancer. They take care of him like he is one of their own, he loves going to the vet. DeLane, Allen, and Dr. Totten have been such a great help. They have helped us in every way that they can. You know you spend too much time at the vet when you get a christmas card sent to you dog and phone calls just calling to check up on Buddy. Everyone should go and see Cross Lanes Vet hospital, they are the nicest people you will ever meet!!

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many thanks to dr. McNeel for the care he gave my one year calico cat that had both knees go out on her. She is back home now and is chasing butterflies like I had hoped to see her do again. This hospital is outstanding. I would advise anyone to take their animal to this top-notch facility. Many thanks to everyone who works there.

5
★★★★★

many thanks to dr. McNeel for the care he gave my one year calico cat that had both knees go out on her. She is back home now and is chasing butterflies like I had hoped to see her do again. This hospital is outstanding. I would advise anyone to take their animal to this top-notch facility. Many thanks to everyone who works there.

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This vet is very caring. They employee some of the most caring individuals I've seen in a long time. They care about your animal and will do everything they can to help your animal at a cost that will not "break the bank."
A thumbs up to these individuals for their caring and hard work!

4
★★★★☆

This vet is very caring. They employee some of the most caring individuals I've seen in a long time. They care about your animal and will do everything they can to help your animal at a cost that will not "break the bank."
A thumbs up to these individuals for their caring and hard work!

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