Pennzoil 10 Minute Oil Change

★★☆☆☆
  • 3782 Teays Valley Road

    Hurricane, WV 25526

    Map & Directions
  • 304-757-0765

About Pennzoil 10 Minute Oil Change

Hours
Mon. - Fri. 8am - 6pm;Sat. 8am - 3pm;Sun. CLOSED

Automotive

Automotive
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No one was rude or awful, but overall an unfortunate experience. 92 dollars for a high miles oil change and air filter.. NOTHING MORE. Mlsleading advertising in that the extra charges for any extra quarts was really, really high. Biggest problem was this. Asked repeatedly for the items I was paying for while watching it NOT be done and being ignored while asking. No other fluid checks. NONE. No tire pressure. I was watching this, thinking are we deaf? Can't really be sure the oil filter is new, given I can't see under there. I don't mind more money for the speed. 10 minutes is spot on. But, I will never go back, even though the wait at Wally World is a bit longer. My last words to the person ringing me up were "can I get a tire pressure check?" Ignored and the other tech drove the car out. "Or not" I said then. Ignored, there, too. Best oil in the country. The service part, maybe not so much.

1
★☆☆☆☆

No one was rude or awful, but overall an unfortunate experience. 92 dollars for a high miles oil change and air filter.. NOTHING MORE. Mlsleading advertising in that the extra charges for any extra quarts was really, really high. Biggest problem was this. Asked repeatedly for the items I was paying for while watching it NOT be done and being ignored while asking. No other fluid checks. NONE. No tire pressure. I was watching this, thinking are we deaf? Can't really be sure the oil filter is new, given I can't see under there. I don't mind more money for the speed. 10 minutes is spot on. But, I will never go back, even though the wait at Wally World is a bit longer. My last words to the person ringing me up were "can I get a tire pressure check?" Ignored and the other tech drove the car out. "Or not" I said then. Ignored, there, too. Best oil in the country. The service part, maybe not so much.

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First of all bruce c. i was there that day you was and you sure made an ass out ouf yourself in front of everybody (everybodys card worked fine but yours) as far as the credit card machine.it was your card that bounced and you was denied we all seen it you was just mad cause you got caught,thats all there ws too it. and as far as holding your drivers license, every store in the state of west virginia will do that.there is too many crooks out there too belive little ole you so big deal grow up, how does he know you wasnt trying to pull a drive off like people do for gasoline,and besides it was the owner you was talking to on the phone not another manger so i guess after 23 years that the manager has been there he was doing a great job after all, i was there and it sure looked like you was trying to pull a fast one.i have been going there for 20 years and the manager always done a great job for us and all his customers,he knows people and cars very well (after all he figured you out ) he has taken care of 5 of my carsfor years and every christmas he sends out his customers cards and coupons for discount oil changes plus they get you out fast with no problems so i say to you bruce c you had no reason to call that manager names for doing such a great job that day stop trying to get something for free and stop trying to rip off peopleyou are just mad cause you got caught thats all get a life

5
★★★★★

First of all bruce c. i was there that day you was and you sure made an ass out ouf yourself in front of everybody (everybodys card worked fine but yours) as far as the credit card machine.it was your card that bounced and you was denied we all seen it you was just mad cause you got caught,thats all there ws too it. and as far as holding your drivers license, every store in the state of west virginia will do that.there is too many crooks out there too belive little ole you so big deal grow up, how does he know you wasnt trying to pull a drive off like people do for gasoline,and besides it was the owner you was talking to on the phone not another manger so i guess after 23 years that the manager has been there he was doing a great job after all, i was there and it sure looked like you was trying to pull a fast one.i have been going there for 20 years and the manager always done a great job for us and all his customers,he knows people and cars very well (after all he figured you out ) he has taken care of 5 of my carsfor years and every christmas he sends out his customers cards and coupons for discount oil changes plus they get you out fast with no problems so i say to you bruce c you had no reason to call that manager names for doing such a great job that day stop trying to get something for free and stop trying to rip off peopleyou are just mad cause you got caught thats all get a life

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I have taken all three of my cars to Teays Valley Pennzoil over the last four years for oil changes and service. Today, I took one of my vehicles to this shop for an oil change. After they took my car in for an oil change they told me that I had to pay cash because their card reader was broken. I told them that I did not have the cash, but my bank was only 5 minutes away, and that I could drive down there and get cash and come back.

The Manager told me their bogus policy was for me to give them my dirvers license to hold. I said no, because I find it hard to believe that their policy is for me to drive illegally. Then they wanted a credit card to hold. Again I said no because of the risk of identity theft. They treated me at that point very hostle, and acted as if I were trying to cheat them out of an oil change. What service? Crap Service is what this is.

I called the manager of the store, who called the manager of this store. They both agreed to keep my car hostage in the bay until the card reader was fixed. This was an hour later. Their slogan of 10 minute oil change is false advertisement. They proceeded to treat me as a hostle customer, even though I never became angry, although irritated. I have left a voice mail with the manager, and never received any return call.

DO NOT GO HERE FOR OIL CHANGES. The Servie is Horrible.

1
★☆☆☆☆

I have taken all three of my cars to Teays Valley Pennzoil over the last four years for oil changes and service. Today, I took one of my vehicles to this shop for an oil change. After they took my car in for an oil change they told me that I had to pay cash because their card reader was broken. I told them that I did not have the cash, but my bank was only 5 minutes away, and that I could drive down there and get cash and come back.

The Manager told me their bogus policy was for me to give them my dirvers license to hold. I said no, because I find it hard to believe that their policy is for me to drive illegally. Then they wanted a credit card to hold. Again I said no because of the risk of identity theft. They treated me at that point very hostle, and acted as if I were trying to cheat them out of an oil change. What service? Crap Service is what this is.

I called the manager of the store, who called the manager of this store. They both agreed to keep my car hostage in the bay until the card reader was fixed. This was an hour later. Their slogan of 10 minute oil change is false advertisement. They proceeded to treat me as a hostle customer, even though I never became angry, although irritated. I have left a voice mail with the manager, and never received any return call.

DO NOT GO HERE FOR OIL CHANGES. The Servie is Horrible.

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