Eastern Pet Supply Outlet

★★★★☆
  • 1400 Johnson Ave Ste 2e

    Bridgeport, WV 26330

    Map & Directions
  • 304-842-4194

About Eastern Pet Supply Outlet

3.6 10
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Their service is horrible. There have been times where I have looked around the store for something, couldn't find it and went to the front desk and couldn't find anyone there either. The service is just flat out bad.

2
★★☆☆☆

Their service is horrible. There have been times where I have looked around the store for something, couldn't find it and went to the front desk and couldn't find anyone there either. The service is just flat out bad.

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I've been going there for Years,Always has what I need.I personally know the owners all my life.They will do anything to help you,how ever you can.Better prices than the Big name Pet Stores.You should check it out.Has a great Santa every Christmas season.

5
★★★★★

I've been going there for Years,Always has what I need.I personally know the owners all my life.They will do anything to help you,how ever you can.Better prices than the Big name Pet Stores.You should check it out.Has a great Santa every Christmas season.

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Very poor experience. It took three trips to finally buy a trap for some feral cats I was trying to help and it was returned with no questions asked as it was defective. Then I purchased a cat play pen to keep the cats, was quoted one price and charged another. I could not use the cat cage as I could not get it out of my car. It was heavy and hurt my back. I returned it the next day and was charged a restocking fee. There was no sign or any notice posted in the store about no cash refunds. The people who own this store treated me very badly. I complained and they left a message on my phone asking me not to return to their store. BUYER: Beware....tuff to do business with these people...stay away.

1
★☆☆☆☆

Very poor experience. It took three trips to finally buy a trap for some feral cats I was trying to help and it was returned with no questions asked as it was defective. Then I purchased a cat play pen to keep the cats, was quoted one price and charged another. I could not use the cat cage as I could not get it out of my car. It was heavy and hurt my back. I returned it the next day and was charged a restocking fee. There was no sign or any notice posted in the store about no cash refunds. The people who own this store treated me very badly. I complained and they left a message on my phone asking me not to return to their store. BUYER: Beware....tuff to do business with these people...stay away.

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I love Eastern Pet Supply! In fact, I go out of my way to visit their store (drive 1.5 hrs) rather than closer stores with the same products just because of their knowledgable staff and customer service. I have been visiting this store for years and have never seen any of the negative customer service commented on in some of the other posts. I recommend this store to my friends for all their pet supply needs.

5
★★★★★

I love Eastern Pet Supply! In fact, I go out of my way to visit their store (drive 1.5 hrs) rather than closer stores with the same products just because of their knowledgable staff and customer service. I have been visiting this store for years and have never seen any of the negative customer service commented on in some of the other posts. I recommend this store to my friends for all their pet supply needs.

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I'm actually a little disappointed in Eastern Pet. At one point, they had the most knowledgeable aquarium staff (yes, Jodi M., his name was Chris) I have ever encountered in pet stores all up and down the Eastern US. With his help I set up two tanks: a fabulous 55 gallon freshwater, and a marvelous little 10 gallon nano reef. His advice for setting them up and keeping them beautiful was invaluable. However, when I went back about a week ago, there was no Chris in sight, and absolutely nobody knew what they were talking about - and not only that, but they also accused Chris of giving me bad info. That's funny. My fish don't think so. Also, the health and quality of the fish doesn't seem as good as when Chris was there.

Aside from that little discrepancy, the store is very well stocked. Eastern Pet has the widest variety of merchandise of any store in this area. If you're looking for some obscure medicine, or specialized chemical, they will either have it, or will get it within a week. That's a definite plus.

The staff, most of the time, seem to have a little bit of a "holier-than-thou" attitude towards customer service. It's obvious that they're at least a little bit knowledgeable, however, they need to work on the "friendly attitudes" a little bit more before I'll give them the stars for it.

The store is a little hard to get in and out of as well. It's in a bad location, and the traffic there is terrible. But, that's not their fault, just something to watch out for.

3
★★★☆☆

I'm actually a little disappointed in Eastern Pet. At one point, they had the most knowledgeable aquarium staff (yes, Jodi M., his name was Chris) I have ever encountered in pet stores all up and down the Eastern US. With his help I set up two tanks: a fabulous 55 gallon freshwater, and a marvelous little 10 gallon nano reef. His advice for setting them up and keeping them beautiful was invaluable. However, when I went back about a week ago, there was no Chris in sight, and absolutely nobody knew what they were talking about - and not only that, but they also accused Chris of giving me bad info. That's funny. My fish don't think so. Also, the health and quality of the fish doesn't seem as good as when Chris was there.

Aside from that little discrepancy, the store is very well stocked. Eastern Pet has the widest variety of merchandise of any store in this area. If you're looking for some obscure medicine, or specialized chemical, they will either have it, or will get it within a week. That's a definite plus.

The staff, most of the time, seem to have a little bit of a "holier-than-thou" attitude towards customer service. It's obvious that they're at least a little bit knowledgeable, however, they need to work on the "friendly attitudes" a little bit more before I'll give them the stars for it.

The store is a little hard to get in and out of as well. It's in a bad location, and the traffic there is terrible. But, that's not their fault, just something to watch out for.

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Extremely helpful and friendly staff. Their great looking sales girls don't hurt either!! They can meet your every need. If they don't have it, they'll order it!!

5
★★★★★

Extremely helpful and friendly staff. Their great looking sales girls don't hurt either!! They can meet your every need. If they don't have it, they'll order it!!

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I've been looking into starting a large salt water aquarium for some time now. The sheer knowledge base of one of their aquarium staff members (I think his name was Chris?) decided for me. He was incredibly helpful, attentive, and knowledgeable about the exact type of aquascaping I am wanting to do. He really spent time with me, walking through the set up of the aquarium step-by-step and was very honest and up front about the prices, which I was thankful for. It's hard to get that kind of customer service these days! Will definitely be a return-customer.

4
★★★★☆

I've been looking into starting a large salt water aquarium for some time now. The sheer knowledge base of one of their aquarium staff members (I think his name was Chris?) decided for me. He was incredibly helpful, attentive, and knowledgeable about the exact type of aquascaping I am wanting to do. He really spent time with me, walking through the set up of the aquarium step-by-step and was very honest and up front about the prices, which I was thankful for. It's hard to get that kind of customer service these days! Will definitely be a return-customer.

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It is very unfortunate that your experience at Eastern Pet was a bad one. As with many businesses in Bridgeport/Clarksburg area, an employee having a bad day can take a toll on the customers experience, in turn making the store look bad. We apologize if this would be the case in your experience. Our prices are very competitive and some cheaper than mass market (Pet Co). We also match local competitors published prices for exact items. Also, we would like to hear what your exact problem was, please e-mail us from our website: Easternpet.com. If it was a policy disagreement, we also apologize, we go to every effort to make our policies public knowledge by posting policies on our receipts and other prominent places at checkout. Try us again, I'm sure you would change your mind. We love you and you should love us! Thank you! Eastern Pet management.

5
★★★★★

It is very unfortunate that your experience at Eastern Pet was a bad one. As with many businesses in Bridgeport/Clarksburg area, an employee having a bad day can take a toll on the customers experience, in turn making the store look bad. We apologize if this would be the case in your experience. Our prices are very competitive and some cheaper than mass market (Pet Co). We also match local competitors published prices for exact items. Also, we would like to hear what your exact problem was, please e-mail us from our website: Easternpet.com. If it was a policy disagreement, we also apologize, we go to every effort to make our policies public knowledge by posting policies on our receipts and other prominent places at checkout. Try us again, I'm sure you would change your mind. We love you and you should love us! Thank you! Eastern Pet management.

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Fair selection of dog products - not the most helpful or best at customer service. No bargains here. Error code says text of review is too short. This line is included to fill up the space. Enogh has been said.

2
★★☆☆☆

Fair selection of dog products - not the most helpful or best at customer service. No bargains here. Error code says text of review is too short. This line is included to fill up the space. Enogh has been said.

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This store offers a variety of supplies for any type of pet large or small. They have a friendly, knowledgable staff, that will find what you need. They will special order items if they don't have them in stock.

4
★★★★☆

This store offers a variety of supplies for any type of pet large or small. They have a friendly, knowledgable staff, that will find what you need. They will special order items if they don't have them in stock.

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