Martinsburg Animal Hospital

★★★☆☆
39.4896 -77.9568
Map and Directions to Martinsburg Animal Hospital

304-267-7468

246 Warm Springs Ave

Martinsburg, WV

25401

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About Martinsburg Animal Hospital

Pets & Animals

Pets & Animals
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Reviews 1 - 6 of 6.
.

My first 2 visits were the better experiences with the office out of the entire relationship. 1st time I just bought food and made an appointment. The blonde 'receptionist' was super friendly but it seemed that was not her usual job duties. The black haired younger receptionist, I think the main one, every single encounter I had with her, she was just hateful, insensitive and rude. On the 1st visit there, while talking with the blonde, the black haired came busting in on the conversation and you easily tell by the change in the blonde's mood that she was doing 'something' the black haired did not agree with, she got really rushed and cold just as soon as the black haired lady arrived. I just brushed it off.

2nd visit, I got to meet the vet. I was actually quite pleased with the whole encounter, even the black haired receptionist was decent this visit. A little cool but not rude or insensitive. I figured we were still getting to know each other, she just needs time to warm up to need clients. The prices were amazing! The office, facilities, the entire place is old and run down, but to me if they take care of my pet well, treat me with respect, then I can overcome those things. It's about quality to me, not who has the newest and fanciest gadgets. At this time, I am satisfied with this vet, though this is my one and only time seeing the vet in person. She seemed to listen to what I had to say and was 'willing to work' with me on the care of my pet, instead of just demanding I do this or that.

Next trip I purchased food; same black haired receptionist, still very cold, very hateful.

Next, I had just arrived back in town on a Saturday morning and my dog was having an outbreak. I showed up to see if they could squeeze her in... They would have to make an appointment for Monday! Ok, I truly do understand this scenario, I get it. They are small with only two vets and are not set up for last minute 'emergencies'. But from my point of view, I am not going to let my dog suffer two more days. Therefore, they are of no use to me if I cannot rely on help 'when' I need it, not 2 days 'from when I need it'. So I leave to find a different vet. By the way, the black haired receptionist was who helped me this trip, she was not AS rude this time but still insensitive.

Next trip was for anal glands. I was refused to go back with my dog during the procedure. This sends a red flag! What do they have to hide from me to prevent me from being in the room during such a routine procedure? I want to be involved in all my pets?? interactions with people, I used to work with animals and I KNOW how some folks treat 'our' pets and I do NOT want my pet to be abused by anyone. Therefore, I want to be present to observe this for myself. The black haired receptionist is pretty hostile with my request, no sensitivity, no smile, just completely hateful. At this point I know and I am done with giving her the benefit of the doubt, this IS her attitude. I am handed back my dog, and her rear end is covered in anal glands, they never even wiped her with a paper towel or anything. I go to my car and clean her myself; I just paid these folks money to do this service for me!

As far as the vets go, at this point I could not honestly give you an opinion on them. One visit is not enough to make a recommendation. However, if you judge them by the staff they use to operate the business, I would tell anyone to stay away from Martinsburg Animal Hospital. The vets could be the greatest vets around, but you cannot get past the front to give them a chance; which is so sad because they are allowing the staff to run the place into the ground. And worse of all, the animals are the ones to suffer.

1
★☆☆☆☆

My first 2 visits were the better experiences with the office out of the entire relationship. 1st time I just bought food and made an appointment. The blonde 'receptionist' was super friendly but it seemed that was not her usual job duties. The black haired younger receptionist, I think the main one, every single encounter I had with her, she was just hateful, insensitive and rude. On the 1st visit there, while talking with the blonde, the black haired came busting in on the conversation and you easily tell by the change in the blonde's mood that she was doing 'something' the black haired did not agree with, she got really rushed and cold just as soon as the black haired lady arrived. I just brushed it off.

2nd visit, I got to meet the vet. I was actually quite pleased with the whole encounter, even the black haired receptionist was decent this visit. A little cool but not rude or insensitive. I figured we were still getting to know each other, she just needs time to warm up to need clients. The prices were amazing! The office, facilities, the entire place is old and run down, but to me if they take care of my pet well, treat me with respect, then I can overcome those things. It's about quality to me, not who has the newest and fanciest gadgets. At this time, I am satisfied with this vet, though this is my one and only time seeing the vet in person. She seemed to listen to what I had to say and was 'willing to work' with me on the care of my pet, instead of just demanding I do this or that.

Next trip I purchased food; same black haired receptionist, still very cold, very hateful.

Next, I had just arrived back in town on a Saturday morning and my dog was having an outbreak. I showed up to see if they could squeeze her in... They would have to make an appointment for Monday! Ok, I truly do understand this scenario, I get it. They are small with only two vets and are not set up for last minute 'emergencies'. But from my point of view, I am not going to let my dog suffer two more days. Therefore, they are of no use to me if I cannot rely on help 'when' I need it, not 2 days 'from when I need it'. So I leave to find a different vet. By the way, the black haired receptionist was who helped me this trip, she was not AS rude this time but still insensitive.

Next trip was for anal glands. I was refused to go back with my dog during the procedure. This sends a red flag! What do they have to hide from me to prevent me from being in the room during such a routine procedure? I want to be involved in all my pets?? interactions with people, I used to work with animals and I KNOW how some folks treat 'our' pets and I do NOT want my pet to be abused by anyone. Therefore, I want to be present to observe this for myself. The black haired receptionist is pretty hostile with my request, no sensitivity, no smile, just completely hateful. At this point I know and I am done with giving her the benefit of the doubt, this IS her attitude. I am handed back my dog, and her rear end is covered in anal glands, they never even wiped her with a paper towel or anything. I go to my car and clean her myself; I just paid these folks money to do this service for me!

As far as the vets go, at this point I could not honestly give you an opinion on them. One visit is not enough to make a recommendation. However, if you judge them by the staff they use to operate the business, I would tell anyone to stay away from Martinsburg Animal Hospital. The vets could be the greatest vets around, but you cannot get past the front to give them a chance; which is so sad because they are allowing the staff to run the place into the ground. And worse of all, the animals are the ones to suffer.

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.

I have experience with the Male vet. He is wonderful. He is caring and treats his clients with respect. The receptionist is rude and unprofessional.

3
★★★☆☆

I have experience with the Male vet. He is wonderful. He is caring and treats his clients with respect. The receptionist is rude and unprofessional.

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My beagle needed surgery to have a tumor removed. I was concerned about her thinking that it could be cancerous. Knowing that my financial situation wasn't good because my husband and I had separated, I called and talked to someone in the office about making payments. She said I could. When I went to pay part of the bill, so that I could take my dog home, the office manager told me that if I didn't pay my bill in full that they would euthanize my dog. I paid the bill, got the hell out of there, and never went back.

1
★☆☆☆☆

My beagle needed surgery to have a tumor removed. I was concerned about her thinking that it could be cancerous. Knowing that my financial situation wasn't good because my husband and I had separated, I called and talked to someone in the office about making payments. She said I could. When I went to pay part of the bill, so that I could take my dog home, the office manager told me that if I didn't pay my bill in full that they would euthanize my dog. I paid the bill, got the hell out of there, and never went back.

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We took our dog to the animal hospital to be fixed yesterday. They were so friendly and warm, we had no problem leaving Arizona in their hands! We got in and out fast, and their prices were fair. Arizona is recovering and is almost back to normal. We found a great vet that we will be going back to in the future! We cant say anything bad about her treatment or the quality of care she received.

Thanks so much guys!!

Jamie (Arizona's mommy)

PROS: Fair pricing, easy to find, family like care
CONS:

5
★★★★★

We took our dog to the animal hospital to be fixed yesterday. They were so friendly and warm, we had no problem leaving Arizona in their hands! We got in and out fast, and their prices were fair. Arizona is recovering and is almost back to normal. We found a great vet that we will be going back to in the future! We cant say anything bad about her treatment or the quality of care she received.

Thanks so much guys!!

Jamie (Arizona's mommy)

PROS: Fair pricing, easy to find, family like care
CONS:

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This veterinarian hospital will take good care of your animals. My dog has been a patient there for several years and I have always been pleased with the service he receives.

4
★★★★☆

This veterinarian hospital will take good care of your animals. My dog has been a patient there for several years and I have always been pleased with the service he receives.

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I have been to every animal hospital in this area and the one I will use only is The Martinsburg Animal Hospital on Warm Springs Ave. They have helped my little friend Sissy every time I go there. Their polite and the doctors are great. Sissy doesn't like anyone holding her but myself but the doctors there she will let them hold her and thats great. They have helped her every time I take her there and their quick. To the doctors and employees at the Martinsburg Animal Hospital thank you so much.
Calvin Robinson

5
★★★★★

I have been to every animal hospital in this area and the one I will use only is The Martinsburg Animal Hospital on Warm Springs Ave. They have helped my little friend Sissy every time I go there. Their polite and the doctors are great. Sissy doesn't like anyone holding her but myself but the doctors there she will let them hold her and thats great. They have helped her every time I take her there and their quick. To the doctors and employees at the Martinsburg Animal Hospital thank you so much.
Calvin Robinson

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