Hillside Veterinary Hospital

★★★★☆
  • 191 St Augustine Ave

    Charles Town, WV 25414

    Map & Directions
  • 304-728-2203

About Hillside Veterinary Hospital

Hours
Mon 7:30am-7pm, Thu 7:30am-7pm, Tue-Wed 7:30am-5pm, Fri 7:30am-5pm, Sat 8am-12pm
4.25 20
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Everyone at Hillside Veterinary Hospital is awesome. I will definitely continue to bring my pets here.

5
★★★★★

Everyone at Hillside Veterinary Hospital is awesome. I will definitely continue to bring my pets here.

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I have been taking my cats to Hillside since 2004. I have always been VERY satisfied with the Doctor's and Staff. Dr Masters is the main one I take the cats to. He is excellent. The reception area is clean. The Staff are very friendly and personable and always make me feel at home as well as being very compassionate when I have had serious problems with my cats.

5
★★★★★

I have been taking my cats to Hillside since 2004. I have always been VERY satisfied with the Doctor's and Staff. Dr Masters is the main one I take the cats to. He is excellent. The reception area is clean. The Staff are very friendly and personable and always make me feel at home as well as being very compassionate when I have had serious problems with my cats.

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Dr. Olcott and Dr. Masters have been in my and my animals lives since 2007. I sincerely Love and Appreciate both of them. They each have saved 2 of my animals lives on several occasions (I mean that literally). I would stay away from Dr. Roberts.

The vet techs and the girls at the front desk are caring, professional and wonderful individuals.

I don't know what I would do without this veterinary hospital. They are the Best.

5
★★★★★

Dr. Olcott and Dr. Masters have been in my and my animals lives since 2007. I sincerely Love and Appreciate both of them. They each have saved 2 of my animals lives on several occasions (I mean that literally). I would stay away from Dr. Roberts.

The vet techs and the girls at the front desk are caring, professional and wonderful individuals.

I don't know what I would do without this veterinary hospital. They are the Best.

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Wow, I'm amused by the reviews - all over the map, I guess demonstrating how people (me included) have strong feelings toward their pets.

We have been going to Hillside ever since we arrived in Jefferson County 17 years ago. In that time, we have had at least 15 cats and dogs neutered or spayed, and had continuing care for 4 dogs and 3 cats, including euthanasia for one and emergency treatment for another, hit by a car - she had died before we got her there, but we were treated with great sympathy and compassion in all cases.

In all that time, I have never had any reservations at all about the quality of the care or the attitudes of the staff. I have preferences among the vets, to be sure (Drs. Masters, Olcott, Roberts and Daniel) depending on which animal is involved. The facility needs some fresh paint and other repairs in some of the examining rooms, particularly on the dog side, but other than that, we have no complaints.

4
★★★★☆

Wow, I'm amused by the reviews - all over the map, I guess demonstrating how people (me included) have strong feelings toward their pets.

We have been going to Hillside ever since we arrived in Jefferson County 17 years ago. In that time, we have had at least 15 cats and dogs neutered or spayed, and had continuing care for 4 dogs and 3 cats, including euthanasia for one and emergency treatment for another, hit by a car - she had died before we got her there, but we were treated with great sympathy and compassion in all cases.

In all that time, I have never had any reservations at all about the quality of the care or the attitudes of the staff. I have preferences among the vets, to be sure (Drs. Masters, Olcott, Roberts and Daniel) depending on which animal is involved. The facility needs some fresh paint and other repairs in some of the examining rooms, particularly on the dog side, but other than that, we have no complaints.

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We

3
★★★★★

We

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They used to be a great practice...what changed my mind? It is the way they have treated my elderly mother who is also a client. When she brought a new kitten to the practice a year ago, the vet tech told my mother she was a horrible person for buying from a cattery when there are plenty of kittens who need to be rescued. I have rescued pets myself but my mother has a breed preference. If a person is willing to give a forever home to an animal, who are you to judge? Certainly, the time and place is not with your customers! Promote your cause in other ways, please. My mother took another of her cats who was very lethargic and not eating to them recently. They diagnosed my mom's three year old cat with a possible tumor, sent him home with her, during her calls to find out about test results they have waffled on whether he should be getting an iv or sent to another hospital and a week later are yet to give her test results 'cause they're so busy with appointments. I will be taking my three cats elsewhere! This practice is far to busy and rightous for me. I don't frankly appreciate how they've treated my mother.and her pets. I have called on her behalf, but no returns for her or me.

1
★☆☆☆☆

They used to be a great practice...what changed my mind? It is the way they have treated my elderly mother who is also a client. When she brought a new kitten to the practice a year ago, the vet tech told my mother she was a horrible person for buying from a cattery when there are plenty of kittens who need to be rescued. I have rescued pets myself but my mother has a breed preference. If a person is willing to give a forever home to an animal, who are you to judge? Certainly, the time and place is not with your customers! Promote your cause in other ways, please. My mother took another of her cats who was very lethargic and not eating to them recently. They diagnosed my mom's three year old cat with a possible tumor, sent him home with her, during her calls to find out about test results they have waffled on whether he should be getting an iv or sent to another hospital and a week later are yet to give her test results 'cause they're so busy with appointments. I will be taking my three cats elsewhere! This practice is far to busy and rightous for me. I don't frankly appreciate how they've treated my mother.and her pets. I have called on her behalf, but no returns for her or me.

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My husband took my terminally ill 13 y.o. female Saint Bernard in for immunizations required by the boarding facility recommended by
Hillside. My phone call a week before consisted of asking if they would put a note in her chart so they would know exactly what we needed. Sure enough they had the note in her chart but didn't read the chart and didn't give 2 of the necessary vaccines. Instead they tried to sell us heartworm meds.My dog has to be carried and has difficulty breathing under stress. Her tumor is the size of 2 basketballs. And now a return trip. Their response? Sorry; I'm sorry too.

2
★★☆☆☆

My husband took my terminally ill 13 y.o. female Saint Bernard in for immunizations required by the boarding facility recommended by
Hillside. My phone call a week before consisted of asking if they would put a note in her chart so they would know exactly what we needed. Sure enough they had the note in her chart but didn't read the chart and didn't give 2 of the necessary vaccines. Instead they tried to sell us heartworm meds.My dog has to be carried and has difficulty breathing under stress. Her tumor is the size of 2 basketballs. And now a return trip. Their response? Sorry; I'm sorry too.

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All of the doctors at Hillside are wonderful!! All of my pets (2 dogs and a cat) are slightly afraid of car rides, and it makes them very mean. Despite this, when we got to the hospital and the animals were taken in and saw the doctors, they all seemed to feel right at home. The doctors were great at making my pets feel comfortable in the hospital environment. The prices were fair and the hospital was so clean and welcoming, which I think is hard to find in a veterinary hospital. I will surely be taking my pets to Hillside again whenever they have any problems and I would recommend it to anyone.

5
★★★★★

All of the doctors at Hillside are wonderful!! All of my pets (2 dogs and a cat) are slightly afraid of car rides, and it makes them very mean. Despite this, when we got to the hospital and the animals were taken in and saw the doctors, they all seemed to feel right at home. The doctors were great at making my pets feel comfortable in the hospital environment. The prices were fair and the hospital was so clean and welcoming, which I think is hard to find in a veterinary hospital. I will surely be taking my pets to Hillside again whenever they have any problems and I would recommend it to anyone.

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Woke up one morning w/a limping meowing cat. She never meows or complains. Took her in to Hillside was told to drop her off and maybe they can see her before closing at Noon. They told me for 1hour that they were examining her and when they closed said they did NOT examine her. Half a day wasted and cat still in pain. The waiting room was absolutely filthy, check out process was incredibly SLOW. Since what I could see was so dirty, I was worried about the conditions in the back. What if she contracts something or gets sick, having waited half the day at this place! Sure enough a few days later our perfectly healthy indoor cat is now sick w/ a cold or something. Going to drive back down to Germantown were I don't feel things crawling on my legs in the waiting room :-(

1
★☆☆☆☆

Woke up one morning w/a limping meowing cat. She never meows or complains. Took her in to Hillside was told to drop her off and maybe they can see her before closing at Noon. They told me for 1hour that they were examining her and when they closed said they did NOT examine her. Half a day wasted and cat still in pain. The waiting room was absolutely filthy, check out process was incredibly SLOW. Since what I could see was so dirty, I was worried about the conditions in the back. What if she contracts something or gets sick, having waited half the day at this place! Sure enough a few days later our perfectly healthy indoor cat is now sick w/ a cold or something. Going to drive back down to Germantown were I don't feel things crawling on my legs in the waiting room :-(

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The first time we went to Hillside we were impressed with the exceptional care give to our aging Daschund Bridgett. We then began taking our new puppy Charlie there and again exceptional care. We have seen Dr Olcott the most and she is incrediably kind, smart and sensitive. When we put our Bridgett down it was hard and my husband had to take her in.
Everyone was so kind.. My son on the other hand took his little Daschund in for vomiting etc and they saw a male Dr and he was very rude an seemed impatient. Thankfully we always ask for Dr Olcott and get her. They are wonderful people and seem to really enjoy their job.

5
★★★★★

The first time we went to Hillside we were impressed with the exceptional care give to our aging Daschund Bridgett. We then began taking our new puppy Charlie there and again exceptional care. We have seen Dr Olcott the most and she is incrediably kind, smart and sensitive. When we put our Bridgett down it was hard and my husband had to take her in.
Everyone was so kind.. My son on the other hand took his little Daschund in for vomiting etc and they saw a male Dr and he was very rude an seemed impatient. Thankfully we always ask for Dr Olcott and get her. They are wonderful people and seem to really enjoy their job.

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We adopted a Lab mix puppy about a year and half ago from someone who does Lab Rescue. Imagine our surprise to find out that 1 of the Vets at Hillside actually lived across the street from where we adopted our puppy! Dr. Atkinson has been caring for our puppy ever since the beginning and we are thrilled. She was very caring and sweet when the puppy was little and now when she is around 50 lbs, Dr. Atkinson is great in handling her. I am grateful that we found a Vet of her caliber and a Veterinary service that is so close and convenient.

5
★★★★★

We adopted a Lab mix puppy about a year and half ago from someone who does Lab Rescue. Imagine our surprise to find out that 1 of the Vets at Hillside actually lived across the street from where we adopted our puppy! Dr. Atkinson has been caring for our puppy ever since the beginning and we are thrilled. She was very caring and sweet when the puppy was little and now when she is around 50 lbs, Dr. Atkinson is great in handling her. I am grateful that we found a Vet of her caliber and a Veterinary service that is so close and convenient.

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My little black cat, Neo, is usually a wreck when we go to the Vet, so I was expecting a terrible experience on our first visit to a new place. But, Dr. Masters was wonderful with my little scardy cat and he's going to be all better soon. We both appreciated the separate entrance for kitties vs. doggies. I definitely recommend this office!

5
★★★★★

My little black cat, Neo, is usually a wreck when we go to the Vet, so I was expecting a terrible experience on our first visit to a new place. But, Dr. Masters was wonderful with my little scardy cat and he's going to be all better soon. We both appreciated the separate entrance for kitties vs. doggies. I definitely recommend this office!

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I've not been one to go overboard (sorry for you guys out there that think this is horrible) with all the Xtreme vet visits for animals. I don't for myself either. But, I do believe in seeing their needs are taken care of. We took our Kitty in for her 2nd shot since her other Dr. retired and Dr. Olcott was wonderful. My kind of doctor. She wasn't out to push for all the extras but gave her 'honest' opinion on question that I asked her. She was right on track with how I felt. We just found a little stray wild cat that was abandoned and will be taking him in to her for his first visits soon.

5
★★★★★

I've not been one to go overboard (sorry for you guys out there that think this is horrible) with all the Xtreme vet visits for animals. I don't for myself either. But, I do believe in seeing their needs are taken care of. We took our Kitty in for her 2nd shot since her other Dr. retired and Dr. Olcott was wonderful. My kind of doctor. She wasn't out to push for all the extras but gave her 'honest' opinion on question that I asked her. She was right on track with how I felt. We just found a little stray wild cat that was abandoned and will be taking him in to her for his first visits soon.

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1 out of 1 people found this review helpful.

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Dr. Masters , & Dr. Roberts always go the extra mile for my dogs. Calling back to check on their progress not just once but until they hear the kid is all better again. Even calling after hours if necessary. Having Pekingese which I show at AKC events it is of the utmost importance to find a vet familiar with the breed as their faces are flat & can be very difficult to sedate ect. Any time they have had to do a spay or a c-section the dog does great & heals very quickly as they make such a very small incision. They are back to normal the same day! I have told them they should have gone into plastic surgery :) It is very important to have a vet that your dog actually enjoys going to. My kids do not get nervous going there. I am so glad I found these wonderful doctors. Wish I would have had them 20 years ago!
Thank you for your outstanding service,
Carrie and Champion Fur Kids

5
★★★★★

Dr. Masters , & Dr. Roberts always go the extra mile for my dogs. Calling back to check on their progress not just once but until they hear the kid is all better again. Even calling after hours if necessary. Having Pekingese which I show at AKC events it is of the utmost importance to find a vet familiar with the breed as their faces are flat & can be very difficult to sedate ect. Any time they have had to do a spay or a c-section the dog does great & heals very quickly as they make such a very small incision. They are back to normal the same day! I have told them they should have gone into plastic surgery :) It is very important to have a vet that your dog actually enjoys going to. My kids do not get nervous going there. I am so glad I found these wonderful doctors. Wish I would have had them 20 years ago!
Thank you for your outstanding service,
Carrie and Champion Fur Kids

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1 out of 1 people found this review helpful.

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My cat has been seeing Dr. Olcott and she is absolutely wonderful with her!! She has been doing acupuncture and it has made a world of difference. I would steer clear of Dr. Masters though. He has an "I can do anything, regardless of how the animal is feeling" approach and know first hand that he has been severely bitten because he pushed a sick dog way too far even after the owner had asked to leave the dog alone for a little bit to let him relax. It wasn't a time issue either since to dog was staying in the hospital.

5
★★★★★

My cat has been seeing Dr. Olcott and she is absolutely wonderful with her!! She has been doing acupuncture and it has made a world of difference. I would steer clear of Dr. Masters though. He has an "I can do anything, regardless of how the animal is feeling" approach and know first hand that he has been severely bitten because he pushed a sick dog way too far even after the owner had asked to leave the dog alone for a little bit to let him relax. It wasn't a time issue either since to dog was staying in the hospital.

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I travel 2 hours from Pennsylvania to see Dr. Olcott. She is kind,
gentle and caring to my cat with cancer, and she has gone above and beyond the call of duty in assisting me. She blends a holistic approach (my request) with an allopathic approach and is very practical in her therapy recommendations. Because of the distance I must travel, she works out therapeutic nuances by email so I don't have to travel so often.

5
★★★★★

I travel 2 hours from Pennsylvania to see Dr. Olcott. She is kind,
gentle and caring to my cat with cancer, and she has gone above and beyond the call of duty in assisting me. She blends a holistic approach (my request) with an allopathic approach and is very practical in her therapy recommendations. Because of the distance I must travel, she works out therapeutic nuances by email so I don't have to travel so often.

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1 out of 1 people found this review helpful.

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I love Hillside. After relocating to WV from NYC I was nervous about finding a good vet but every Dr. I have worked with at Hillside has been outstanding. I can never remember people's names but I have been there 5 times and have appreciated every Dr. there. Highly recommended!!!

5
★★★★★

I love Hillside. After relocating to WV from NYC I was nervous about finding a good vet but every Dr. I have worked with at Hillside has been outstanding. I can never remember people's names but I have been there 5 times and have appreciated every Dr. there. Highly recommended!!!

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1 out of 1 people found this review helpful.

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Dr. Roberts is WAY to quick with clients, does not explain what is going on, and I couldn't believe how egotistical he is!! very cocky and views everything (and everybody) as dollar signs, not actual people with feelings!!
Dr. Masters, however is very good with clients/animals, so if you were STUCK with having to goto hillside, he would be the one to see, NOT Roberts.. if you want a Vet to take his time with you and explain things in detail- goto Countryside, Dr. Dibbern is very lengthy in his discussions with what's going on.

1
★☆☆☆☆

Dr. Roberts is WAY to quick with clients, does not explain what is going on, and I couldn't believe how egotistical he is!! very cocky and views everything (and everybody) as dollar signs, not actual people with feelings!!
Dr. Masters, however is very good with clients/animals, so if you were STUCK with having to goto hillside, he would be the one to see, NOT Roberts.. if you want a Vet to take his time with you and explain things in detail- goto Countryside, Dr. Dibbern is very lengthy in his discussions with what's going on.

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I've traveled the country and lived in five states and have never found a veterinarian as good as Dr. Masters at Hillside. His animal handling skills are amazing. And, to top that off, he's pretty good with pet owners too! Hillside Veterinary Hospital is by far the best in its class in the Eastern Panhandle of West Virginia and beyond.

To give an example, I had a dog with some age-related problems. Dr. Masters could work with the dog, help him feel comfortable, apply just the right touch, etc. My dog actually loved going to see Dr. Masters.

My dog finally had to be put down because he was starting to suffer from the pain he experienced. Dr. Masters was excellent. His care and concern for animals was obvious to me and a friend who went with me for this difficult visit. Afterwards, Dr. Masters wasn't concerned about collecting his fees right away, he sent me out a side door for my privacy and sent a bill for his services. We've referred many other friends to Hillside and have never had a complaint.

5
★★★★★

I've traveled the country and lived in five states and have never found a veterinarian as good as Dr. Masters at Hillside. His animal handling skills are amazing. And, to top that off, he's pretty good with pet owners too! Hillside Veterinary Hospital is by far the best in its class in the Eastern Panhandle of West Virginia and beyond.

To give an example, I had a dog with some age-related problems. Dr. Masters could work with the dog, help him feel comfortable, apply just the right touch, etc. My dog actually loved going to see Dr. Masters.

My dog finally had to be put down because he was starting to suffer from the pain he experienced. Dr. Masters was excellent. His care and concern for animals was obvious to me and a friend who went with me for this difficult visit. Afterwards, Dr. Masters wasn't concerned about collecting his fees right away, he sent me out a side door for my privacy and sent a bill for his services. We've referred many other friends to Hillside and have never had a complaint.

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1 out of 1 people found this review helpful.

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If you have a pet and you really want the best care for it, I would highly reccommend Hillside Vet Hospital in Charles Town, WV. The vets are excellent with the animals and will make sure to explain everything about what is going on with your animals. They treat each animal in their care like their own. I wish that we had a hospital where we live now like Hillside.

5
★★★★★

If you have a pet and you really want the best care for it, I would highly reccommend Hillside Vet Hospital in Charles Town, WV. The vets are excellent with the animals and will make sure to explain everything about what is going on with your animals. They treat each animal in their care like their own. I wish that we had a hospital where we live now like Hillside.

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1 out of 1 people found this review helpful.

 

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