Pugh Furniture Warehouse Shwrm

★★★☆☆
38.3486 -81.6231
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304-344-2421

1320 Smith St

Charleston, WV

25301

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About Pugh Furniture Warehouse Shwrm

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Reviews 1 - 6 of 6.
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Pugh furniture has been great to our family. We have four kids, and they are hard on the furniture. My oldest broke a part of his bunk bed, and Pugh sent repairmen out the next day. They repaired the bed, and left extra pieces in case he did more damage.

We have purchased a cedar chest, coffee table and dresser all from Pugh. We have been more than satisfied with the quality and the price. In fact, I found this page as I was looking to see if Pugh had a website. In all probability, I will be spending a portion of my tax return in their store.

5
★★★★★

Pugh furniture has been great to our family. We have four kids, and they are hard on the furniture. My oldest broke a part of his bunk bed, and Pugh sent repairmen out the next day. They repaired the bed, and left extra pieces in case he did more damage.

We have purchased a cedar chest, coffee table and dresser all from Pugh. We have been more than satisfied with the quality and the price. In fact, I found this page as I was looking to see if Pugh had a website. In all probability, I will be spending a portion of my tax return in their store.

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We purchased an entire house of furniture from Pugh Furniture in Feb., 2010. The selection was limited but we found furniture that we liked. When it was delivered the delivery men layed the cushions from the couch and loveseat on the baseboard heaters and burned them , almost burning house. It took me 5 calls to Pugh to get my cushions replaced. First they sent the wrong cushions. After 3 months and several phone calls we got the cushion covers replaced. Then the cording around the cushions started coming loose. They said that this was not a major problem, but they were never fixed. Then about 4 months after the purchase, the material on the couch and love seat started tearing. After a few calls I finally got them to come out and they took pictures of them. The adjuster that took the pictures said that it was a flaw in the material. and was not because of abuse. How much abuse does a 50 year old woman do to a living room suite. But when I finallly got in contact with Pugh again ( for some reason the people I needed to talk to were never in the office ) Finally I made a trip there and met with them and they said they had contacted the manufacturer and was waiting on a reply. But they agreed it was not abuse. I finally got back in contact with them and they said that it was abuse. All the furniture me and Her have had we have never had any problems with the covering of any of living room suite we have had. We were warned by some past employees that they where bad to do business with. But figured it was an employee that was not satisfied. Now we know that they were telling the truth. We will never buy anything from them again and would encourage others from not doing business with them also.

1
★☆☆☆☆

We purchased an entire house of furniture from Pugh Furniture in Feb., 2010. The selection was limited but we found furniture that we liked. When it was delivered the delivery men layed the cushions from the couch and loveseat on the baseboard heaters and burned them , almost burning house. It took me 5 calls to Pugh to get my cushions replaced. First they sent the wrong cushions. After 3 months and several phone calls we got the cushion covers replaced. Then the cording around the cushions started coming loose. They said that this was not a major problem, but they were never fixed. Then about 4 months after the purchase, the material on the couch and love seat started tearing. After a few calls I finally got them to come out and they took pictures of them. The adjuster that took the pictures said that it was a flaw in the material. and was not because of abuse. How much abuse does a 50 year old woman do to a living room suite. But when I finallly got in contact with Pugh again ( for some reason the people I needed to talk to were never in the office ) Finally I made a trip there and met with them and they said they had contacted the manufacturer and was waiting on a reply. But they agreed it was not abuse. I finally got back in contact with them and they said that it was abuse. All the furniture me and Her have had we have never had any problems with the covering of any of living room suite we have had. We were warned by some past employees that they where bad to do business with. But figured it was an employee that was not satisfied. Now we know that they were telling the truth. We will never buy anything from them again and would encourage others from not doing business with them also.

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I was looking for a waterbed. I called these folks to inquire and the salesman said he had a display model he could give me a ??real deal? on. I work seven days a week and was trying to furnish an apartment. Fast! I am from out of town. I arrived at the store and the salesman showed me the queen size display model. It was nice. Very nice. He gave me a price of around $550.00. This included the base, the frame, the headboard (very nice), the mattress and a very nice mattress cover. The liner and heater. I paid for the bed and was told to come back in several hours for pick up. They had to disassemble the bed. I came back a few hours later with a truck to load up. Everything was in boxes, however I did not see the headboard. OH?..the head board. We are sorry but we ??oversold? the bed so you??re not getting the headboard. Sorry. Oh?and we oversold the mattress cover too. Sorry. They offered a $150.00 discount. I told them that I could never buy that headboard and mattress cover for $150.00. The response was ??you will never buy a water bed for that price either?.*&^%%$$$. I didn??t have the heart to tell them I could make one for less. Nonetheless I accepted the ??bait and switch?. The next day I went to assemble the bed and to my surprise the frame of the bed was way to large for the base! The frame did not have the required ??notches? to fit on the base?no hardware nothing! After I calmed myself down I started thinking about the options, Should I call them and complain. Wait for days?or weeks to resolve? I have limited time. I decided to borrow a skill saw, went to Home Depot and purchased the necessary hardware to assemble the bed properly and after about 4 hours I was filling the bed with water. The mattress was good quality, new in the box, liner was new, even the frame was new?it just didn??t fit. I should have made them install it but that would have cost even more. I will not do business with them again. Bait and switch?.used car salesmen. Sorry. If you go there know what you want at the price you agree to and make sure that??s what you get. I paid too much for what I got!

I suspect the review written below has got to be from the store itself!

1
★☆☆☆☆

I was looking for a waterbed. I called these folks to inquire and the salesman said he had a display model he could give me a ??real deal? on. I work seven days a week and was trying to furnish an apartment. Fast! I am from out of town. I arrived at the store and the salesman showed me the queen size display model. It was nice. Very nice. He gave me a price of around $550.00. This included the base, the frame, the headboard (very nice), the mattress and a very nice mattress cover. The liner and heater. I paid for the bed and was told to come back in several hours for pick up. They had to disassemble the bed. I came back a few hours later with a truck to load up. Everything was in boxes, however I did not see the headboard. OH?..the head board. We are sorry but we ??oversold? the bed so you??re not getting the headboard. Sorry. Oh?and we oversold the mattress cover too. Sorry. They offered a $150.00 discount. I told them that I could never buy that headboard and mattress cover for $150.00. The response was ??you will never buy a water bed for that price either?.*&^%%$$$. I didn??t have the heart to tell them I could make one for less. Nonetheless I accepted the ??bait and switch?. The next day I went to assemble the bed and to my surprise the frame of the bed was way to large for the base! The frame did not have the required ??notches? to fit on the base?no hardware nothing! After I calmed myself down I started thinking about the options, Should I call them and complain. Wait for days?or weeks to resolve? I have limited time. I decided to borrow a skill saw, went to Home Depot and purchased the necessary hardware to assemble the bed properly and after about 4 hours I was filling the bed with water. The mattress was good quality, new in the box, liner was new, even the frame was new?it just didn??t fit. I should have made them install it but that would have cost even more. I will not do business with them again. Bait and switch?.used car salesmen. Sorry. If you go there know what you want at the price you agree to and make sure that??s what you get. I paid too much for what I got!

I suspect the review written below has got to be from the store itself!

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If one were to open the dictionary, and look under Furniture, there would be a picture of Pugh Furniture Company's nearly century old building nestled in Charleston's "Warehouse District." Pugh Furniture is a family furniture store. The service, the people on the staff, and the tradition of just plain good customer service is unsurpassed. The showroom, though not the most pristine, modern and sterile environment exhibited by the large chain stores, reflects a warmth and outright down-home warmth to consumers which has been generations in the making. When you go into the showroom at Pugh Furniture, immediately you're right-at-home, relaxed, and always welcomed by well seasoned staff which really know their stuff about home furnishining, A seasoned, nearly intuitive knowledge which is legendary among the furniture community in this region. The wide array of furniture has been carefully selected to meet the needs of a wide array of consumer nedds, from the top down no level of quality or style is missing, and all at prices which are affordable to a broad spectrum of consumers. This jewel of a store in no secret among itshuge following this remarkable company has rightly earned its revered place to buy a good sofa, dining suite, or comfortable trappings for that well used family room, and for the uninitiated, it will easily become their favorite place to by fine quality furniture at very affordable prices.Pugh's stands out. A jewel in the rough. A store where you are at home immediatley, so good, its easy to visulize your next purchase in your own home, surrouded by a family both fro Pugh's, and you own comfortably enjoying youself for years to come,.

5
★★★★★

If one were to open the dictionary, and look under Furniture, there would be a picture of Pugh Furniture Company's nearly century old building nestled in Charleston's "Warehouse District." Pugh Furniture is a family furniture store. The service, the people on the staff, and the tradition of just plain good customer service is unsurpassed. The showroom, though not the most pristine, modern and sterile environment exhibited by the large chain stores, reflects a warmth and outright down-home warmth to consumers which has been generations in the making. When you go into the showroom at Pugh Furniture, immediately you're right-at-home, relaxed, and always welcomed by well seasoned staff which really know their stuff about home furnishining, A seasoned, nearly intuitive knowledge which is legendary among the furniture community in this region. The wide array of furniture has been carefully selected to meet the needs of a wide array of consumer nedds, from the top down no level of quality or style is missing, and all at prices which are affordable to a broad spectrum of consumers. This jewel of a store in no secret among itshuge following this remarkable company has rightly earned its revered place to buy a good sofa, dining suite, or comfortable trappings for that well used family room, and for the uninitiated, it will easily become their favorite place to by fine quality furniture at very affordable prices.Pugh's stands out. A jewel in the rough. A store where you are at home immediatley, so good, its easy to visulize your next purchase in your own home, surrouded by a family both fro Pugh's, and you own comfortably enjoying youself for years to come,.

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WE PURCHASED OUR SOFA AND LOVESEAT LAST YEAR AT PUGH FURNITURE IN CHARLESTON. WE WERE IN A HURRY AS WE WERE EXPECTING A HOUSE FULL OF COMPANY OVER THE HOLIDAYS. WE LOOKED AT A VERY LIMITED STOCK ON THE 1ST FLOOR AND THEN WERE LED UP TO 2 ADDITIONAL FLOORS OF LIVINGROOM SUITS WHICH WERE ALL MIXED UP AND UNDER PLASTIC. IT WAS VERY VERY DARK AND DIRTY ON THE OTHER FLOORS AND TRYING TO LOOK AT FURNITURE IN THE DARK COVERED IN PLASTIC AND TRYING TO LOCATE THE MATCHING PIECES WAS A NIGHTMARE. WE DID PURCHASE WITH GREAT FRUSTRATION AND WISH WE DID NOT. OUR SOFA BEGAN COMMING APART WITHIN A MONTH AFTER WE BROUGHT IT HOME. I WOULD MUCH RATHER SHOP IN A CLEAN WELL LIT ATMOSPHERE WHERE THE FURNITURE IS ARANGED IN MATCHING PIECES. WE DID NO BETTER PRICE WISE THAT WE WOULD HAVE ANYWHERE ELSE. I WOULD NOT SHOP WITH PUGH AGAIN.

1
★☆☆☆☆

WE PURCHASED OUR SOFA AND LOVESEAT LAST YEAR AT PUGH FURNITURE IN CHARLESTON. WE WERE IN A HURRY AS WE WERE EXPECTING A HOUSE FULL OF COMPANY OVER THE HOLIDAYS. WE LOOKED AT A VERY LIMITED STOCK ON THE 1ST FLOOR AND THEN WERE LED UP TO 2 ADDITIONAL FLOORS OF LIVINGROOM SUITS WHICH WERE ALL MIXED UP AND UNDER PLASTIC. IT WAS VERY VERY DARK AND DIRTY ON THE OTHER FLOORS AND TRYING TO LOOK AT FURNITURE IN THE DARK COVERED IN PLASTIC AND TRYING TO LOCATE THE MATCHING PIECES WAS A NIGHTMARE. WE DID PURCHASE WITH GREAT FRUSTRATION AND WISH WE DID NOT. OUR SOFA BEGAN COMMING APART WITHIN A MONTH AFTER WE BROUGHT IT HOME. I WOULD MUCH RATHER SHOP IN A CLEAN WELL LIT ATMOSPHERE WHERE THE FURNITURE IS ARANGED IN MATCHING PIECES. WE DID NO BETTER PRICE WISE THAT WE WOULD HAVE ANYWHERE ELSE. I WOULD NOT SHOP WITH PUGH AGAIN.

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This is a large furniture warehouse with several floors. They offer a wide selection at very reasonable prices. I always watch for their semi-annual sales when things can be acquired at quite a price reduction. The salesmen are attentive and helpful, and they provide delivery and old furniture removal at a small extra charge.

4
★★★★☆

This is a large furniture warehouse with several floors. They offer a wide selection at very reasonable prices. I always watch for their semi-annual sales when things can be acquired at quite a price reduction. The salesmen are attentive and helpful, and they provide delivery and old furniture removal at a small extra charge.

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