Giovanni's Pizza

★☆☆☆☆
  • 235 Elk River Rd S

    Clendenin, WV 25045

    Map & Directions
  • 304-548-7002

About Giovanni's Pizza

Food

Food
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I was so excited when they started serving deep fried cauliflower, because it is so hard to find. Their price on it wasn't bad, either. 10 for $2.99. The first 2 times were excellent. Today was a terrible experience, and I can not believe the way I was talked to, or the inferior food I was served. My husband stopped and picked me up two orders, which is 20 pieces of the cauliflower. Usually, it is fairly good sized. This time they fit all 20 pieces in one little serving bag. At least 4 of these pieces had no cauliflower in them at all. They were just bits of deep fried batter. The others were also small, but at least had cauliflower in them. I called to talk to them about it, because I felt cheated on my order. I know it's just $2.99, but it was 2 orders, and at any restaurant, fast food or fancy, you should get what you paid for. I didn't think I should have to pay for deep fried batter! The man I spoke with when I called told me there was nothing they would do about it. I asked for the manager, and he said he was the one on duty. I explained the situation, and that I felt I shouldn't have to accept an order of deep fried batter. He was very rude to me, and I asked him point blank what he was telling me, and he said it's my tough luck. Most places would rather replace an order, especially one as low as 2.99 than lose customers. I told him we wouldn't be back. It wasn't just me that stopped either. My husband always got himself a sandwich, and a lot of times I ordered pizza. While that may not be enough to make them care about their diners, it is enough to make me mad and I will tell everyone I know how I've been talked to and the quality of what I received today.
Thank you for the place and opportunity to share this.
K Townsend

0
★☆☆☆☆

I was so excited when they started serving deep fried cauliflower, because it is so hard to find. Their price on it wasn't bad, either. 10 for $2.99. The first 2 times were excellent. Today was a terrible experience, and I can not believe the way I was talked to, or the inferior food I was served. My husband stopped and picked me up two orders, which is 20 pieces of the cauliflower. Usually, it is fairly good sized. This time they fit all 20 pieces in one little serving bag. At least 4 of these pieces had no cauliflower in them at all. They were just bits of deep fried batter. The others were also small, but at least had cauliflower in them. I called to talk to them about it, because I felt cheated on my order. I know it's just $2.99, but it was 2 orders, and at any restaurant, fast food or fancy, you should get what you paid for. I didn't think I should have to pay for deep fried batter! The man I spoke with when I called told me there was nothing they would do about it. I asked for the manager, and he said he was the one on duty. I explained the situation, and that I felt I shouldn't have to accept an order of deep fried batter. He was very rude to me, and I asked him point blank what he was telling me, and he said it's my tough luck. Most places would rather replace an order, especially one as low as 2.99 than lose customers. I told him we wouldn't be back. It wasn't just me that stopped either. My husband always got himself a sandwich, and a lot of times I ordered pizza. While that may not be enough to make them care about their diners, it is enough to make me mad and I will tell everyone I know how I've been talked to and the quality of what I received today.
Thank you for the place and opportunity to share this.
K Townsend

Pros: Decent menu

Cons: Treat customers like second class citizens

 

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