Culligan Water Products of Gillette

★☆☆☆☆
  • 605 E 7th St

    Gillette, WY 82716

    Map & Directions
  • 877-352-2958

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I normally let things like this go but I have to tell you I agree with previous review. We chose to buy local...we inherited a 2002 hot tub and went to order a spa cover from WY Water Solutions and the form you have to fill out is pretty easy except for we had a few questions on the corner radius. I specifically went into the store with two different measuremnt to ask Pam exactly which measurement we needed. I showed her what ours looked like, using one of their spas. I also took in our owners manual. SHE TOLD ME EXACTLY WHICH measurement to use out of the two that i took in. I asked her "are you sure b/c I am spending $450 on this and it says no refunds". She assured me it would fit. THEN when it came in and my husband went to pick it up, he asked the same thing and again she said YES it would fit. Well, it fit perfectly everywhere EXCEPT THE CORNERS!!! The corners she "assured" us would fit bc she told me which measurement to use. Pam claimed that now that it didn't fit it was "out of her hands" She put me in touch with the manufacturer of the cover and they tried helping me but were unable. Fact is the OTHER measurement was the correct one. My husband asked if we could see the copy of the order form, just to see exactly what we put down. She said they throw them away after they place the order. Great business practice right there. When i called back, she absolutely would not even lift a finger to help us. Not even meet us half way, would not claim ANY of the responsibility. SHe told me mine was the first one that didn't fit in 11yrs. WOW, how great for them. I can understand if we just walked in there and said "here are the measurements" but that was NOT the case and Pam knows it. I am out the $450 but have one on the way from SD and the gentleman assured me if it doesn't fit he will NOT charge me. So much for shopping locally.

1
★☆☆☆☆

I normally let things like this go but I have to tell you I agree with previous review. We chose to buy local...we inherited a 2002 hot tub and went to order a spa cover from WY Water Solutions and the form you have to fill out is pretty easy except for we had a few questions on the corner radius. I specifically went into the store with two different measuremnt to ask Pam exactly which measurement we needed. I showed her what ours looked like, using one of their spas. I also took in our owners manual. SHE TOLD ME EXACTLY WHICH measurement to use out of the two that i took in. I asked her "are you sure b/c I am spending $450 on this and it says no refunds". She assured me it would fit. THEN when it came in and my husband went to pick it up, he asked the same thing and again she said YES it would fit. Well, it fit perfectly everywhere EXCEPT THE CORNERS!!! The corners she "assured" us would fit bc she told me which measurement to use. Pam claimed that now that it didn't fit it was "out of her hands" She put me in touch with the manufacturer of the cover and they tried helping me but were unable. Fact is the OTHER measurement was the correct one. My husband asked if we could see the copy of the order form, just to see exactly what we put down. She said they throw them away after they place the order. Great business practice right there. When i called back, she absolutely would not even lift a finger to help us. Not even meet us half way, would not claim ANY of the responsibility. SHe told me mine was the first one that didn't fit in 11yrs. WOW, how great for them. I can understand if we just walked in there and said "here are the measurements" but that was NOT the case and Pam knows it. I am out the $450 but have one on the way from SD and the gentleman assured me if it doesn't fit he will NOT charge me. So much for shopping locally.

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Don't Purchase a Dimension One Spa from Culligan in Gillette Wyoming - respond
??I would not recommend purchasing a hot tub from Culligan in Gillette, Wyoming. We've had nothing but problems since we purchased the Dimension One Spa. First, it leaked from all the jets, which they sent back to the factory and replaced (with a different colored jets). It has continued to leak and to get someone from Culligan out to our house to fix it is almost impossible. When they did show up (twice), they charged us $500.00 each time and the hot tub continues to leak. We purchased locally because we believed we would have better service, but this hasn't been the case. ?

1
★☆☆☆☆

Don't Purchase a Dimension One Spa from Culligan in Gillette Wyoming - respond
??I would not recommend purchasing a hot tub from Culligan in Gillette, Wyoming. We've had nothing but problems since we purchased the Dimension One Spa. First, it leaked from all the jets, which they sent back to the factory and replaced (with a different colored jets). It has continued to leak and to get someone from Culligan out to our house to fix it is almost impossible. When they did show up (twice), they charged us $500.00 each time and the hot tub continues to leak. We purchased locally because we believed we would have better service, but this hasn't been the case. ?

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