JCPenney

Horrible customer service would not go back ever

I went there to get big curl perm. I specifically asked for their perm specialist. I told her I had done temporary color and I asked her if my hair was too dry to get a perm and she said no. She even sort of chided me that she knew what she was doing when I questioned her. She did a spiral perm. My hair ended up fried. It is straw. Not even curly straw. Its crimped in places, wavy in places, permed straight in places, fried all over. It will take me at least a year of protein/moisture treatments to recover. I can't cut it out because some of the crispy/mushy parts are near the top of my head in the front as well as some of the crimpy places where the perm actually took a little bit (not in a good way). Its a hair disaster. Sad. I can't say I'd go there again.

On the positive side, the stylist was really sorry and gave me a free conditioning treatment. She cut some off the price. The perm ended up costing about $150. I didn't realize the extent of the damage until I got home. The stylist didn't tell me my hair was fried. I could see some of the mush but I left with my hair still wet. She said come back in a few days for a conditioning treatment and a trim and the curls will 'bounce right up'. Not.

I ended up spending another $100+ for protein and moisturizing treatments (not there). Good times.

As with any salon, its a gamble. I lost. :(

This local store has a fabulous selection of items and is constantly offering sales and coupons. Also, if you are unable to find an item that you are looking for or the correct size, then you can order from their catalog right within the store.