Lassen's Foods for the Family

★★★☆☆

About Lassen's Foods for the Family

Categories
  • Food Stores
  • Grocery Stores
  • Health Food Stores

Food

Food
More choices in Santa Maria:
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Vitamin & Herb Store

1130 E Clark Ave 120 Santa Maria, CA

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Vitamin & Herb Stores

110 Mary Ave # 4 Nipomo, CA

3.25 4
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I visit this store at twice a month and always get great customer service! I have never had a bad experience. The store manager is wonderful always willing to take the time to answer my questions. The staff is knowledgeable and friendly. They have a huge assortment of items and have even special ordered items for me. I appreciate a family owned store that goes above and beyond to satisfy thier customers. I would recommend this store to everyone that is looking for true quality natural and organic foods.

5
★★★★★

I visit this store at twice a month and always get great customer service! I have never had a bad experience. The store manager is wonderful always willing to take the time to answer my questions. The staff is knowledgeable and friendly. They have a huge assortment of items and have even special ordered items for me. I appreciate a family owned store that goes above and beyond to satisfy thier customers. I would recommend this store to everyone that is looking for true quality natural and organic foods.

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They have a lot of great stuff there but when asked where something is, they motion vaguely in a direction and go back to whatever they are doing that is more important than helping the client find what they are looking for. I have very limited eyesight, and was very disappointed when they told me the small bottle I wanted was, "On the back wall". They didn't even tell me which back wall, as they have several. The prices are very high on vitamins and minerals. I have been there several times and the poor customer service is consistent from one visit to the next. When you go to the checkout stand and no one is there, you have to raise your voice and ask for service. I cannot tell whether they are overworked or under-motivated. I don't like to give anyone a poor recommendation, but these people have earned it.

2
★★☆☆☆

They have a lot of great stuff there but when asked where something is, they motion vaguely in a direction and go back to whatever they are doing that is more important than helping the client find what they are looking for. I have very limited eyesight, and was very disappointed when they told me the small bottle I wanted was, "On the back wall". They didn't even tell me which back wall, as they have several. The prices are very high on vitamins and minerals. I have been there several times and the poor customer service is consistent from one visit to the next. When you go to the checkout stand and no one is there, you have to raise your voice and ask for service. I cannot tell whether they are overworked or under-motivated. I don't like to give anyone a poor recommendation, but these people have earned it.

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Although they do carry a great inventory of health products, their customer service leaves much to be desired. They issue a coupon in the popular "Entertainment Book". They don't even recognize it at times. They are unaware of how it is to be applied. I had an issue with a transaction. They were terrible in the store. I took my issue to the website to get feedback from the owners or corporate. They did not acknowledge my email or phone calls. That is terrible customer service.

PROS: Great inventory of health food needs
CONS: Terrible customer service.

2
★★☆☆☆

Although they do carry a great inventory of health products, their customer service leaves much to be desired. They issue a coupon in the popular "Entertainment Book". They don't even recognize it at times. They are unaware of how it is to be applied. I had an issue with a transaction. They were terrible in the store. I took my issue to the website to get feedback from the owners or corporate. They did not acknowledge my email or phone calls. That is terrible customer service.

PROS: Great inventory of health food needs
CONS: Terrible customer service.

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This store is great! They have a great selection and even have a decent size bulk food area. The prices are comparable and the service is good. Information for all types of essential oils are also provided.

4
★★★★☆

This store is great! They have a great selection and even have a decent size bulk food area. The prices are comparable and the service is good. Information for all types of essential oils are also provided.

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