Helzberg Diamonds

★★★☆☆

About Helzberg Diamonds

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2.5 2
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I took a Trillian cut Emerald ring there some years ago to be sized down. When I came back I found my real Emerald was switched for a Chatham Created one. Since my sales receipt
didn't specify that It was In fact real, they wouldn't do anything about It. They lied & told me It was Impossible to cut a real Emerald Into a Trilliant as It Is too brittle. We all know that Isn't so. I also couldn't talk to the sales rep that helped me
there In the first place as she was the one who looked at It through a loop & told me she thought my original stone was real because she could see the flaws In it. All of a sudden she was unavailable for comment. What I also noticed was a high
turnover In sales staff there. Everytime I came In to have something worked on, there was a new face waiting on me.
I have not been back there In years as I don't trust them anymore.

1
★☆☆☆☆

I took a Trillian cut Emerald ring there some years ago to be sized down. When I came back I found my real Emerald was switched for a Chatham Created one. Since my sales receipt
didn't specify that It was In fact real, they wouldn't do anything about It. They lied & told me It was Impossible to cut a real Emerald Into a Trilliant as It Is too brittle. We all know that Isn't so. I also couldn't talk to the sales rep that helped me
there In the first place as she was the one who looked at It through a loop & told me she thought my original stone was real because she could see the flaws In it. All of a sudden she was unavailable for comment. What I also noticed was a high
turnover In sales staff there. Everytime I came In to have something worked on, there was a new face waiting on me.
I have not been back there In years as I don't trust them anymore.

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I had a ring repaired here and the staff were friendly and helpful. They called when it was ready (before when promised) and even cleaned other jewelery while we waited for free.

4
★★★★☆

I had a ring repaired here and the staff were friendly and helpful. They called when it was ready (before when promised) and even cleaned other jewelery while we waited for free.

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