Bear's Car Wash

I went to Bear's Car Wash on 6/4/12 @ 3:10pm. I took my brand new 2012 Toyota 4 Runner there after a weekend trip on dirt roads. Paid the 47.95 for a full outside/inside detail.
Once the people were completing the drying, I went to inspect the car. I noted scratches on the front left, front left tire well, down the left side, the bugs were not washed off, as well dog hair remained on the inside. I complained to the Car Wash Manager Roosmel. He ARGUED with me that the car wash could not cause scratches and that I went to the car before called / they were finished ! I informed him that this was a brand new SUV, no where was I near anything that could do a wrap around scratch such as the one present on my SUV but the round brushes within the car wash that wrap around the front and down the sides of cars within the wash. He continued to ARGUE with me that no way could the car wash cause scratches. I requested a refund. The inside cashier told me only the manager could authorize. Roosmel ARGUED with me that he could not authorized although the cashier said he could. I informed Roosmel that the first thing he should have learned is to NEVER ARGUE with a customer. He said that they wish to know that every customer was satisfied before leaving. I let him know that I was NOT satified and that I will be making a review on the internet, how powerful the internet is, and he should reconsider his actions. This was a brand new SUV !!

I will not return after my most recent disappointment this last Saturday. I paid for the 60 dollar mini detail that resulted in scratches in my driver's side window. I basically received a shoulder shrug when I pointed it out. I believe they did it with the buffing machine. Their window expert said it could not be fixed and their was no offer to compensate in any way for the damage they caused. I'll just go somewhere else now.

Bad Attitudes, My visit was for my "free" 11th carwash-- after the hassle, & rude treatment - I felt like I had just been thru an encounter with the denver TSA airport personnel - Free is for lip service.

It hasn't been cheap to get your car cleaned for a long time, and Bear'sw prices are typical. They do a good job, with a mob of energetic youngsters swarming all over the vehicles with rags and spray bottles. Go during the week if possible to avoid the crowds and get through faster.

PROS: Senior discoutn, Bear discount card
CONS:

This is a great car wash, you can tell because they are always busy. They wash your car inside and out by hand and even dry it. The price is very competitive. The only bad thing is that the wait is sometimes too long. It is close to shopping so you can always go shopping while you wait.