Martins west

★★★★☆
  • 6817 Dogwood Rd.

    Windsor Mill, MD 21244

    Map & Directions
  • 410-944-9433

About Martins west

Categories
  • Food
  • Catering Companies

Food

Food
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Martin's Caterers takes exceptional pride in our food, facilities, and service. We have been in business for over 46 years with tens of thousands of extremely satisfied customers. As a matter of fact, we send a customer questionnaire out after each event asking the customer to grade us on our performance. We receive hundreds of outstanding comments each month from those questionnaires and letters that are written to us.

I take exception to the comment that our locations are "leftover from the 1970s". Martin's West was totally gutted and renovated in 1988 with a very contemporary look (not from the 70s). We have subsequently performed major renovations about every 7 years. In fact, during these very difficult economic times, when most businesses are not spending anything, we have invested nearly 3 million dollars in our facilities in the last two years. Cheesy? I welcome anyone reading this post to visit our website at http://www.martinscaterers.com and view our facility pictures. You be the judge!

Finally, to say we "cater to the lowest class people in the area" is insulting not only to me but the guests we proudly serve. Clearly comments from a source such as this should not be taken seriously?

We appreciate all of our customers and stand behind our service and food and endeavor to maintain the highest standard possible. Good is never ??good enough?, only the absolute best will do. That??s the Martin??s Manner?

Wayne Resnick
President, Martin's Caterers

5
★★★★★

Martin's Caterers takes exceptional pride in our food, facilities, and service. We have been in business for over 46 years with tens of thousands of extremely satisfied customers. As a matter of fact, we send a customer questionnaire out after each event asking the customer to grade us on our performance. We receive hundreds of outstanding comments each month from those questionnaires and letters that are written to us.

I take exception to the comment that our locations are "leftover from the 1970s". Martin's West was totally gutted and renovated in 1988 with a very contemporary look (not from the 70s). We have subsequently performed major renovations about every 7 years. In fact, during these very difficult economic times, when most businesses are not spending anything, we have invested nearly 3 million dollars in our facilities in the last two years. Cheesy? I welcome anyone reading this post to visit our website at http://www.martinscaterers.com and view our facility pictures. You be the judge!

Finally, to say we "cater to the lowest class people in the area" is insulting not only to me but the guests we proudly serve. Clearly comments from a source such as this should not be taken seriously?

We appreciate all of our customers and stand behind our service and food and endeavor to maintain the highest standard possible. Good is never ??good enough?, only the absolute best will do. That??s the Martin??s Manner?

Wayne Resnick
President, Martin's Caterers

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Attended a banquet as was impressed with the friendlyness of the staff. They had plenty of bartenders and the food was very good,

4
★★★★☆

Attended a banquet as was impressed with the friendlyness of the staff. They had plenty of bartenders and the food was very good,

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0 out of 1 people found this review helpful.

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Martin's did file a claim with our insurance carrier on behald of Cassandra V. The claim included a witness statement from our Assistant General Manger as well as a copy of the video surveillance that captured the incident. In our opinion, the video clearly shows that the table did NOT collapse, but was in fact pushed when another guest got up from the table. Our insurance company advised Ms. V.'s legal counsel that although liability was questionable, Martin's medical pay coverage is available to her.

We would like to make it clear that nothing distresses us more than to hear that a guest has experienced an unpleasant situation at one of our facilities. Martin's continually strives to create a safe and healthful environment for our clientele and our employees. However, occasionally situations do occur which are beyond our control. It is unfortunate that we cannot amend all situations of this nature. Rest assured that nothing is considered more important than our relationship with, and the well-being of, each of our guests.

5
★★★★★

Martin's did file a claim with our insurance carrier on behald of Cassandra V. The claim included a witness statement from our Assistant General Manger as well as a copy of the video surveillance that captured the incident. In our opinion, the video clearly shows that the table did NOT collapse, but was in fact pushed when another guest got up from the table. Our insurance company advised Ms. V.'s legal counsel that although liability was questionable, Martin's medical pay coverage is available to her.

We would like to make it clear that nothing distresses us more than to hear that a guest has experienced an unpleasant situation at one of our facilities. Martin's continually strives to create a safe and healthful environment for our clientele and our employees. However, occasionally situations do occur which are beyond our control. It is unfortunate that we cannot amend all situations of this nature. Rest assured that nothing is considered more important than our relationship with, and the well-being of, each of our guests.

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0 out of 1 people found this review helpful.

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I recently attended an office party at Martin's West, great event until one of Martin's tables collapsed on me and glass shattered everywhere cutting me in the eye and hands, whats more disturbing is that this company refuses to take responsibility for the injuries to me. AWFUL AWFUL AWFUL! They are claiming the incident NEVER happened, other employees and guests sitting at my table saw exactly what happened. I IMPLORE YOU DO NOT HAVE YOUR EVENT AT THIS PLACE IF YOUR GUESTS ARE INJURED AT AN EVENT THERE THEY WILL NOT TAKE RESPONSIBILITY! WHAT A SHAME

1
★☆☆☆☆

I recently attended an office party at Martin's West, great event until one of Martin's tables collapsed on me and glass shattered everywhere cutting me in the eye and hands, whats more disturbing is that this company refuses to take responsibility for the injuries to me. AWFUL AWFUL AWFUL! They are claiming the incident NEVER happened, other employees and guests sitting at my table saw exactly what happened. I IMPLORE YOU DO NOT HAVE YOUR EVENT AT THIS PLACE IF YOUR GUESTS ARE INJURED AT AN EVENT THERE THEY WILL NOT TAKE RESPONSIBILITY! WHAT A SHAME

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1 out of 1 people found this review helpful.

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We held our corporate crab feast at the Martin's West location. The food was only mediocre, the bar served low end brands and the decor was definitely leftover from the 1970s. I can not believe they have not updated it for so long. It certainly is the last place I would hold my wedding reception. It is definitely low class.

2
★★☆☆☆

We held our corporate crab feast at the Martin's West location. The food was only mediocre, the bar served low end brands and the decor was definitely leftover from the 1970s. I can not believe they have not updated it for so long. It certainly is the last place I would hold my wedding reception. It is definitely low class.

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2 out of 2 people found this review helpful.

.

We had a company function here and everything was 5 stars!! I couldn't have asked for a better evening. Highly recommended for events such as weddings and any kind of get together.

5
★★★★★

We had a company function here and everything was 5 stars!! I couldn't have asked for a better evening. Highly recommended for events such as weddings and any kind of get together.

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1 out of 2 people found this review helpful.

 

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