Trios

★★★☆☆
  • 1015 West Horsetooth Road

    Fort Collins, CO 80526

    Map & Directions
  • 970-226-8746

About Trios

Categories
  • Beauty Salons
  • Skin Care Specialists
  • Day Spas

Personal Services

Personal Services
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Trios Salon and Spa was my preferred salon for almost two years. My stylist Kara was very knowledgeable and skilled, and my biggest problem was that she was so popular it was often difficult to schedule appointments that fit my schedule. However, I will NEVER return to Trios after what happened today when I arrived for my haircut.

I'm always on-time but today I got caught behind a traffic accident so I called ahead to let Kara know that I would be running late. They told me if I was more than 10 minutes late that they might reschedule me. I arrived 13 minutes late (only 3 minutes after their extension!) and the stylist refused to cut my hair. I even told her that I didn't need the neck and head massage or for her to wash my hair because I had just showered. She had 32 minutes remaining from the original appointment to do a basic men's haircut and she TURNED ME AWAY!

Apparently customer LOYALTY, or being a good TIPPER, or customer REFERRALS aren't important to Trios Salon and Spa. In fact, Kara had informed me previously that she's made some customers wait over 30 minutes... but apparently my 13 minutes was too much for her. Nice double standard!!!

I was willing to meet my stylist half-way but her inflexibility and lack of understanding are appalling and unprofessional. So if you choose to patronize Trios Salon and Spa, you have been warned!

1
★☆☆☆☆

Trios Salon and Spa was my preferred salon for almost two years. My stylist Kara was very knowledgeable and skilled, and my biggest problem was that she was so popular it was often difficult to schedule appointments that fit my schedule. However, I will NEVER return to Trios after what happened today when I arrived for my haircut.

I'm always on-time but today I got caught behind a traffic accident so I called ahead to let Kara know that I would be running late. They told me if I was more than 10 minutes late that they might reschedule me. I arrived 13 minutes late (only 3 minutes after their extension!) and the stylist refused to cut my hair. I even told her that I didn't need the neck and head massage or for her to wash my hair because I had just showered. She had 32 minutes remaining from the original appointment to do a basic men's haircut and she TURNED ME AWAY!

Apparently customer LOYALTY, or being a good TIPPER, or customer REFERRALS aren't important to Trios Salon and Spa. In fact, Kara had informed me previously that she's made some customers wait over 30 minutes... but apparently my 13 minutes was too much for her. Nice double standard!!!

I was willing to meet my stylist half-way but her inflexibility and lack of understanding are appalling and unprofessional. So if you choose to patronize Trios Salon and Spa, you have been warned!

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.

Stacy just started at Trios this past year after the closing of Headlines of the Rockies. Luckily I'm a fan of Aveda and called to get an appointment with the first available stylist. My lucky day! Stacy is fabulous! She is a professional who makes you feel at home in her chair. I recommend Stacy to all of my friends (and strangers) because she is good at what she does and she is an incredible person too!
Stacy adds personal touches that make you feel special and downright fabulous! I always leave feeling great!

PROS: Stacy does phenomenal work as a stylist and her prices are competitive
CONS:

5
★★★★★

Stacy just started at Trios this past year after the closing of Headlines of the Rockies. Luckily I'm a fan of Aveda and called to get an appointment with the first available stylist. My lucky day! Stacy is fabulous! She is a professional who makes you feel at home in her chair. I recommend Stacy to all of my friends (and strangers) because she is good at what she does and she is an incredible person too!
Stacy adds personal touches that make you feel special and downright fabulous! I always leave feeling great!

PROS: Stacy does phenomenal work as a stylist and her prices are competitive
CONS:

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