Poway Honda

★★★☆☆
  • 13747 Poway Rd

    Poway, CA 92064

    Map & Directions
  • 858-486-4300

About Poway Honda

Categories
Hours
Monday: 8:30 AM - 9:00 PM Tuesday: 8:30 AM - 9:00 PM Wednesday: 8:30 AM - 9:00 PM Thursday: 8:30 AM - 9:00 PM Friday: 8:30 AM - 9:00 PM Saturday: 8:30 AM - 9:00 PM Sunday: 10:00 AM - 8:00 PM

Automotive

Automotive
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Bad Service, Expensive Parts. Went to get the car serviced and and wanted to know the past history they said they wouldn't allow me to see my service history as it's against HONDA policy. I called up honda America and they said no such policy exists. I then go back and tell them, and then they tell me it's their own policy. It seems like in order for you to buy more services from them they won't tell you your last service history if you got the car preowned. Escondido honda treated me much better.

1
★☆☆☆☆

Bad Service, Expensive Parts. Went to get the car serviced and and wanted to know the past history they said they wouldn't allow me to see my service history as it's against HONDA policy. I called up honda America and they said no such policy exists. I then go back and tell them, and then they tell me it's their own policy. It seems like in order for you to buy more services from them they won't tell you your last service history if you got the car preowned. Escondido honda treated me much better.

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**Avoid Poway Honda at all costs. **

I went to this dealership to get some service information regarding the work that was done on my car, and the service manager as well as the service managers were extremely rude, and refused to help. The service department makes you wait long periods of time, will ignore you until you demand help, and then will be unhelpful when your working with them. I went to pacific honda and was treated much better, they gave better prices, and had much better service overall. Avoid Poway Honda at all costs.

1
★☆☆☆☆

**Avoid Poway Honda at all costs. **

I went to this dealership to get some service information regarding the work that was done on my car, and the service manager as well as the service managers were extremely rude, and refused to help. The service department makes you wait long periods of time, will ignore you until you demand help, and then will be unhelpful when your working with them. I went to pacific honda and was treated much better, they gave better prices, and had much better service overall. Avoid Poway Honda at all costs.

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I've been taking my car there for servicing for the past 5 years, and we've had positive experiences. Some of the consultants are better than others, but on the whole, I think that they try to be upfront and honest with you about the status of your car. We also bought our Accord there, and I felt like we got a good deal. The best part was that they actually let us charge $15,000 on our credit cards for the purchase of the car. I'm not sure that they still do that, but it was a good way for us to get some credit card points and then just pay the balance the next month.

4
★★★★☆

I've been taking my car there for servicing for the past 5 years, and we've had positive experiences. Some of the consultants are better than others, but on the whole, I think that they try to be upfront and honest with you about the status of your car. We also bought our Accord there, and I felt like we got a good deal. The best part was that they actually let us charge $15,000 on our credit cards for the purchase of the car. I'm not sure that they still do that, but it was a good way for us to get some credit card points and then just pay the balance the next month.

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I have been taken my car to Poway Honda for service for the last 2 years. They are professional and very effiicient in what they do, especially the service department. I would highly recommend this place for Honda car service.

5
★★★★★

I have been taken my car to Poway Honda for service for the last 2 years. They are professional and very effiicient in what they do, especially the service department. I would highly recommend this place for Honda car service.

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We have alway had excellent service from Poway Honda. The staff are friendly, the prices are reasonable and they make it very easy to schedule a convenient appointment. They always call to discuss the work that needs to be done and offer options to save money when it is appropriate.

5
★★★★★

We have alway had excellent service from Poway Honda. The staff are friendly, the prices are reasonable and they make it very easy to schedule a convenient appointment. They always call to discuss the work that needs to be done and offer options to save money when it is appropriate.

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I used to take my girlfriend's Civic for an oilchange here and more than once we drove the car back because they had forgotten to put new oil in! I wouldn't buy a car here and most definitely wouldn't get service done here. There are plenty of better oil change places around.

0
★☆☆☆☆

I used to take my girlfriend's Civic for an oilchange here and more than once we drove the car back because they had forgotten to put new oil in! I wouldn't buy a car here and most definitely wouldn't get service done here. There are plenty of better oil change places around.

Cons: bad service

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Poway Honda delivers very good service. There was one area that was poor and others that are above average. Arriving at the dealership, I was quickly greeted and helped even though there were several cars in line. After the initial greeting, I was led into a comfortable office area and within 5 minutes I was given an estimate, updated in the system and on my way. I was also greeted by a man offering a complimentary shuttle service.
Within two hours of leaving I was called by a service technician and explained why my car needed additional work than originally discussed. I was given information on what would happen if I did not get the extra services performed and a time frame for when I would need to have it performed. There was no pressure to have the extra services performed and I feel I was given enough information to make a good decision.
Within an hour I was called and was told my car was ready and if I needed a shuttle I could have one come pick me up. I opted for this service and told them I would call back when I was ready. This is where I encountered poor customer service. The service receptionist gave poor service and little information.
The pricing for the labor and parts was fair for a dealership, lower than I expected compared to estimates I had been given by non-dealerships.

4
★★★★☆

Poway Honda delivers very good service. There was one area that was poor and others that are above average. Arriving at the dealership, I was quickly greeted and helped even though there were several cars in line. After the initial greeting, I was led into a comfortable office area and within 5 minutes I was given an estimate, updated in the system and on my way. I was also greeted by a man offering a complimentary shuttle service.
Within two hours of leaving I was called by a service technician and explained why my car needed additional work than originally discussed. I was given information on what would happen if I did not get the extra services performed and a time frame for when I would need to have it performed. There was no pressure to have the extra services performed and I feel I was given enough information to make a good decision.
Within an hour I was called and was told my car was ready and if I needed a shuttle I could have one come pick me up. I opted for this service and told them I would call back when I was ready. This is where I encountered poor customer service. The service receptionist gave poor service and little information.
The pricing for the labor and parts was fair for a dealership, lower than I expected compared to estimates I had been given by non-dealerships.

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