Greenbrier Volkswagen

★★☆☆☆
  • 1248 South Military Highway

    Chesapeake, VA 23320

    Map & Directions
  • 888-659-3962

About Greenbrier Volkswagen

Categories
  • New Car Dealers
  • Used Car Dealers
  • Auto Parts & Accessories
  • Automotive Repair
  • Car Financing
  • Fuel Dealers
  • Clothing Accessories Stores
  • Auto Body Paint & Repair
  • Golf
  • Beetle
  • Jetta SportWagen
  • Jetta
  • Passat
  • GTI
  • CC
  • Eos
  • Tiguan
  • Touareg
  • Routan
Details
  • Volkswagen
Hours
Monday: 09:00 AM - 09:00 PM
Tuesday: 09:00 AM - 09:00 PM
Wednesday: 09:00 AM - 09:00 PM
Thursday: 09:00 AM - 09:00 PM
Friday: 09:00 AM - 09:00 PM
Saturday: 09:00 AM - 07:00 PM
Sunday: 11:00 AM - 06:00 PM
2.0 8
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Brought my car in for a oil change, they forgot to put screws on pan, pan fell off while driving. Brought my car in for GLO plug recall, they put the wrong ones in, oops! Brought my car in for a preventative engine timing belt replacement. 37 minutes of driving later (23 hours after pick up), the NEW timing belt pops off and now my engine is shot, 12,000 dollars. No one taking responsibility, no experts located in this shop, NO quality control, you are better off at Billy Bobs.

1
★☆☆☆☆

Brought my car in for a oil change, they forgot to put screws on pan, pan fell off while driving. Brought my car in for GLO plug recall, they put the wrong ones in, oops! Brought my car in for a preventative engine timing belt replacement. 37 minutes of driving later (23 hours after pick up), the NEW timing belt pops off and now my engine is shot, 12,000 dollars. No one taking responsibility, no experts located in this shop, NO quality control, you are better off at Billy Bobs.

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After reading other reviews I know that I am not crazy. I bought my VW and right away noticed transmission problems. I was told on 4 different occassions that there was nothing wrong. As a matter of fact, I was told that my car had "a brain" and because I let a friend drive it, it did'nt remember me????? WHAT A CROCK! I was having so much trouble that I took my car to Checkerd Flag VW, where the service manager siad I could not even drive my car off the lot it was so bad. My car was under warranty (60,000) by then. I guess they didn't want to pay for the damages. I did get my car fixed, and I was satified. I don't like being called a liar and I will NEVER buy another VW from Greenbriar again!!!

1
★☆☆☆☆

After reading other reviews I know that I am not crazy. I bought my VW and right away noticed transmission problems. I was told on 4 different occassions that there was nothing wrong. As a matter of fact, I was told that my car had "a brain" and because I let a friend drive it, it did'nt remember me????? WHAT A CROCK! I was having so much trouble that I took my car to Checkerd Flag VW, where the service manager siad I could not even drive my car off the lot it was so bad. My car was under warranty (60,000) by then. I guess they didn't want to pay for the damages. I did get my car fixed, and I was satified. I don't like being called a liar and I will NEVER buy another VW from Greenbriar again!!!

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I bought a brand new Jetta and was still under warranty when my transmission went bad, the radio went bad along with the antenna. To top off my brand new Jetta going bad with only 13,000 miles on it, the service was rude and not informative of what was wrong with my vehicle. They kept it for over a week with nobody being able to tell me why. Two weeks after that happening, my battery went bad and now they want me to pay $100 for a diagnostic test that I just paid for less than a week ago. GO SOMEWHERE ELSE. THEY RIP PEOPLE OFF!!!

1
★☆☆☆☆

I bought a brand new Jetta and was still under warranty when my transmission went bad, the radio went bad along with the antenna. To top off my brand new Jetta going bad with only 13,000 miles on it, the service was rude and not informative of what was wrong with my vehicle. They kept it for over a week with nobody being able to tell me why. Two weeks after that happening, my battery went bad and now they want me to pay $100 for a diagnostic test that I just paid for less than a week ago. GO SOMEWHERE ELSE. THEY RIP PEOPLE OFF!!!

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We bought a new car here a couple of months ago and then returned this past weekend to look at another model.
On both occasions were greeted by car salesman who didn't know their products. The first time when we purchased we were at the dealership for almost 6 hours just processing the paperwork. Also, if you opt for paint protection, just say no and when you do they will cut the price in half! Called to ask a question about paint protection today and the girl Miranda?
was quite snappy. They are the biggest dealership in the area but have a lot of work to do to satisfy customers.
First, train the reps!!

PROS: Large selection
CONS: Untrained salesman, do your homework before going there.

2
★★☆☆☆

We bought a new car here a couple of months ago and then returned this past weekend to look at another model.
On both occasions were greeted by car salesman who didn't know their products. The first time when we purchased we were at the dealership for almost 6 hours just processing the paperwork. Also, if you opt for paint protection, just say no and when you do they will cut the price in half! Called to ask a question about paint protection today and the girl Miranda?
was quite snappy. They are the biggest dealership in the area but have a lot of work to do to satisfy customers.
First, train the reps!!

PROS: Large selection
CONS: Untrained salesman, do your homework before going there.

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found out later that we paid far too much, based on a big stretch of the truth from a company rep. corporate people are rude and snotty. would not by a fan belt from these creeps.

PROS: nobody shot at us or stabbed us.
CONS: wouldn't know the truth if it snuck up and bit them.

1
★☆☆☆☆

found out later that we paid far too much, based on a big stretch of the truth from a company rep. corporate people are rude and snotty. would not by a fan belt from these creeps.

PROS: nobody shot at us or stabbed us.
CONS: wouldn't know the truth if it snuck up and bit them.

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we had our car tow after it was stolen..they called and told us what they need to do they kept us formed on everything..our praizer(sp?)went there to look at the car and they didnt know anything about it..he needed to go to their repair shop..that was the only down fall..but we got it straight..

4
★★★★☆

we had our car tow after it was stolen..they called and told us what they need to do they kept us formed on everything..our praizer(sp?)went there to look at the car and they didnt know anything about it..he needed to go to their repair shop..that was the only down fall..but we got it straight..

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First of all they have the absolute biggest selection of Volkswagen in all of Hampton Roads. I mean they have every type in every color imaginable. I have been to their parts department a few times. The other dealership I deal with runs out of parts and refers us to the this dealership. Every single time they have always had the parts. When I would call the person in parts was very friendly. When I went to pick them up they were also friendly. When I trhink of Greenbrier Volkswagen I think of the size of the dealership. So if you need something Volkswagen head to Greenbrier Volkswagen because they are sure to have it. I have never had a vehicle serviced there so I can't comment on that.

5
★★★★★

First of all they have the absolute biggest selection of Volkswagen in all of Hampton Roads. I mean they have every type in every color imaginable. I have been to their parts department a few times. The other dealership I deal with runs out of parts and refers us to the this dealership. Every single time they have always had the parts. When I would call the person in parts was very friendly. When I went to pick them up they were also friendly. When I trhink of Greenbrier Volkswagen I think of the size of the dealership. So if you need something Volkswagen head to Greenbrier Volkswagen because they are sure to have it. I have never had a vehicle serviced there so I can't comment on that.

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Greenbrier Volkswagen is one of the most corrupt and horrible car dealerships I have ever encountered. They are rude and lie to their customers about what is wrong with their vehicle. I will NEVER take my car there again. When I bought the car, it would not start TWO DAYS after I bought it. Since then I have had to have it towed SIX times. Not only that, a couple of times when I took it in for service, suddenly other things are "wrong" with it, and they went ahead and fixed the things they "found" without my approval. Their service person Miranda is beyond rude, she is a horrible person to deal with. I would never recommend buying a vehicle or getting it repaired there. Those people are so dishonest and unprofessional, it made me never want another VW again. DO NOT go there.

PROS:
CONS: rude dishonest staff

1
★☆☆☆☆

Greenbrier Volkswagen is one of the most corrupt and horrible car dealerships I have ever encountered. They are rude and lie to their customers about what is wrong with their vehicle. I will NEVER take my car there again. When I bought the car, it would not start TWO DAYS after I bought it. Since then I have had to have it towed SIX times. Not only that, a couple of times when I took it in for service, suddenly other things are "wrong" with it, and they went ahead and fixed the things they "found" without my approval. Their service person Miranda is beyond rude, she is a horrible person to deal with. I would never recommend buying a vehicle or getting it repaired there. Those people are so dishonest and unprofessional, it made me never want another VW again. DO NOT go there.

PROS:
CONS: rude dishonest staff

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More about Greenbrier Volkswagen

Southern Volkswagen is here to serve the Chesapeake, Norfolk and Virginia Beach area. We are a certified new Volkswagen and used car dealership, and we’re number one in Virginia for service excellence! Our friendly staff is here to help you in any way we possibly can and will stand by your side in the car buying process until you are driving away in the vehicle of your dreams. Stop by today to find your dream vehicle at our Virginia car dealership. Southern Volkswagen would like to have the chance to work with you and add you to our growing list of satisfied customers. More than just a new and used car dealership in Virginia Beach, we also offer auto repair in Chesapeake and Chesapeake Bay auto parts which can be ordered online! Please contact our staff and let us know how we can assist with any and all of your automotive needs. We look forward to meeting you!

 

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