U.S. Carpet Market

★★★☆☆
  • 5 Willowdale Drive

    Frederick, MD 21702

    Map & Directions
  • 301-695-2979

About U.S. Carpet Market

Categories
  • Home & Garden
  • Floor Coverings
Details
  • Carpeting

Home & Garden

Home & Garden
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Let me start by saying wow! I was recommended to U.S. Carpet Market by a friend but didnt go there right away...I heard there ads on the radio about price but that wasnt my main concern...so I went to the other stores in town and really just try to get a feel for everything...I did research online also and saw some good reviews and some bad reviews...so U.S. Carpet wasn't my first stop! But it was my last! I found what I wanted, it was a carpet from another store (wont name names)....I dealt with Dave at the U.S. Carpet who was a nice young man he came out and measured and called me the same day with a price..he wasnt pushy at all just gave me a price....yes the price was much less then the other store but I was still unsure cause of some of the reviews I saw online....long story short I liked the way Dave called and checked in on my decision but never pressured me to buy just wanted to know what I was thinking and if he could help in any way...so I had U.S. Carpet do the install of my new carpet and couldnt be happier!!! not only did I save money, the installation is great!!! I would tell my friends and family to go here for sure I know I am going back when I need more flooring.

K.R.

4
★★★★☆

Let me start by saying wow! I was recommended to U.S. Carpet Market by a friend but didnt go there right away...I heard there ads on the radio about price but that wasnt my main concern...so I went to the other stores in town and really just try to get a feel for everything...I did research online also and saw some good reviews and some bad reviews...so U.S. Carpet wasn't my first stop! But it was my last! I found what I wanted, it was a carpet from another store (wont name names)....I dealt with Dave at the U.S. Carpet who was a nice young man he came out and measured and called me the same day with a price..he wasnt pushy at all just gave me a price....yes the price was much less then the other store but I was still unsure cause of some of the reviews I saw online....long story short I liked the way Dave called and checked in on my decision but never pressured me to buy just wanted to know what I was thinking and if he could help in any way...so I had U.S. Carpet do the install of my new carpet and couldnt be happier!!! not only did I save money, the installation is great!!! I would tell my friends and family to go here for sure I know I am going back when I need more flooring.

K.R.

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After shopping around for new carpet, we decided to go with US Carpet Market because they had a good selection and reasonable prices. However, be warned that you get what you pay for. We were looking for a higher grade carpet with good wear and stain resistance and purchased what we were told was perfect for our needs. However, less than a year after installation, we are regretting our decision. The carpet is already showing signs of wear and we are noticing more and more signs of poor quality installation. We asked to not have seams in the middle of a room and were assured that this could be done, however, we have a huge seam in one of the bedrooms and there are large areas of what I assume to be glue at the seams (you can feed a hard object under the carpet when walking on the seams). As the carpet is showing signs of wear, these seams are becoming more and more visible. And the claim that you can spill anything ?? even bleach and red wine - and it won??t stain was totally untrue!! I have been unable to remove a stain from chocolate milk that was spilled. I can??t imagine what would happen if some wine were to spill.

A word of warning, if you decide to go with them, be vigilant during the installation. Our celing light was knocked askew after the installation was complete and when my husband reported it, we were told that the installer said that they didn't do it and had no idea how it got that way. We were able to easily repair the light - but be forewarned that this is the kind of quality customer service you will recieve if you file a complaint.

Overall, we feel like we were scammed. We were sold a poor quality product at premium prices followed up by poor quality installation. My advice ?? if you are looking for quality, spend a little more and go with a company that is more than just talk.

1
★☆☆☆☆

After shopping around for new carpet, we decided to go with US Carpet Market because they had a good selection and reasonable prices. However, be warned that you get what you pay for. We were looking for a higher grade carpet with good wear and stain resistance and purchased what we were told was perfect for our needs. However, less than a year after installation, we are regretting our decision. The carpet is already showing signs of wear and we are noticing more and more signs of poor quality installation. We asked to not have seams in the middle of a room and were assured that this could be done, however, we have a huge seam in one of the bedrooms and there are large areas of what I assume to be glue at the seams (you can feed a hard object under the carpet when walking on the seams). As the carpet is showing signs of wear, these seams are becoming more and more visible. And the claim that you can spill anything ?? even bleach and red wine - and it won??t stain was totally untrue!! I have been unable to remove a stain from chocolate milk that was spilled. I can??t imagine what would happen if some wine were to spill.

A word of warning, if you decide to go with them, be vigilant during the installation. Our celing light was knocked askew after the installation was complete and when my husband reported it, we were told that the installer said that they didn't do it and had no idea how it got that way. We were able to easily repair the light - but be forewarned that this is the kind of quality customer service you will recieve if you file a complaint.

Overall, we feel like we were scammed. We were sold a poor quality product at premium prices followed up by poor quality installation. My advice ?? if you are looking for quality, spend a little more and go with a company that is more than just talk.

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Aug 10' - Would not use again or recommend to friends! Lacking in customer service when a problem arises. Even though they were responsible for the installation of new carpeting they never came out to measure nor did their installer measure before beginning installation. We probably would have made different choices had we been aware of the final cost! It ended up costing us 1k more and US Carpet Market could have cared less when were upset. I decided being almost 8 months pregnant the stress wasn't worth it and paid them; even though it felt like a scam.

1
★☆☆☆☆

Aug 10' - Would not use again or recommend to friends! Lacking in customer service when a problem arises. Even though they were responsible for the installation of new carpeting they never came out to measure nor did their installer measure before beginning installation. We probably would have made different choices had we been aware of the final cost! It ended up costing us 1k more and US Carpet Market could have cared less when were upset. I decided being almost 8 months pregnant the stress wasn't worth it and paid them; even though it felt like a scam.

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great experience with "new" owner Dave and installer Manuel. Price significantly better than big box stores and the installation crew did a great job and on time!

4
★★★★☆

great experience with "new" owner Dave and installer Manuel. Price significantly better than big box stores and the installation crew did a great job and on time!

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Well I went around and around trying to find a good deal on remnants and every place I went would give me either a high price or charge me very little for the remnant itself then charge me to cut it I guess to make some money up. So I went to U.S. Carpet and one their selection on remnants was huge all different sizes and colors so I knew that I could find something I liked. Jack the salesman helped me and was very kind and actually very funny, he let me look and didn't pressure me into anything so I found the one I wanted and he give me a price of 100 for a 10x10 remnant, that was lower then all the other stores so I said ok how much is it total he said 100 dollars I said but you have to cut it and his response was we dont charge you for the whole remnant just what you need!!! needless to say I bought the remnant and will encourage everyone to go there if they need anything, just nice people and were happy with a small sale!!

GOOD STORE!!

4
★★★★☆

Well I went around and around trying to find a good deal on remnants and every place I went would give me either a high price or charge me very little for the remnant itself then charge me to cut it I guess to make some money up. So I went to U.S. Carpet and one their selection on remnants was huge all different sizes and colors so I knew that I could find something I liked. Jack the salesman helped me and was very kind and actually very funny, he let me look and didn't pressure me into anything so I found the one I wanted and he give me a price of 100 for a 10x10 remnant, that was lower then all the other stores so I said ok how much is it total he said 100 dollars I said but you have to cut it and his response was we dont charge you for the whole remnant just what you need!!! needless to say I bought the remnant and will encourage everyone to go there if they need anything, just nice people and were happy with a small sale!!

GOOD STORE!!

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1 out of 1 people found this review helpful.

.

We found an awesome deal with US Carpet Market. We had a wonderful experience both with our salesman and with our installers. We purchased 12x73 Shaw Cabina #62c32 Color Beech for $2900 dollars installed/ furniture move and take up of old carpet. (Basically a townhome 3 bedrooms, stairs both up and down) Our salesmans name was Sam (older gentleman) who helped us to secure a fabulous deal and get it installed right away. It was a difficult couple of weeks finding the right place to do buisness with but in the end we are 110% satisfied with our experience.

5
★★★★★

We found an awesome deal with US Carpet Market. We had a wonderful experience both with our salesman and with our installers. We purchased 12x73 Shaw Cabina #62c32 Color Beech for $2900 dollars installed/ furniture move and take up of old carpet. (Basically a townhome 3 bedrooms, stairs both up and down) Our salesmans name was Sam (older gentleman) who helped us to secure a fabulous deal and get it installed right away. It was a difficult couple of weeks finding the right place to do buisness with but in the end we are 110% satisfied with our experience.

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1 out of 1 people found this review helpful.

.

I just installed some bamboo flooring in my house and everything went smoothly. I was recommended by a friend and could??nt have asked for better service. great deal and I would recommend them again. - K.B.

3
★★★☆☆

I just installed some bamboo flooring in my house and everything went smoothly. I was recommended by a friend and could??nt have asked for better service. great deal and I would recommend them again. - K.B.

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2 out of 2 people found this review helpful.

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Mr. David Orban seems to have a faulty memory. I bought carpet from HIS store Mar 2008. From the time his subcontracted installers started what was to be a 1 day job, it was horrible. 5 installers and 1 month later, I had a sub-par installation. In Sept. 2008, I had to have the installer out to fix a bubble in the linoleum and the wall to wall carpet has so many seams because the original installer turned the carpet the wrong direction when he installed it. All of these problems were discussed with Mr. Orban, who failed to return phone calls and by the time he came out, the damage was done. I had to pay $100 to have a plumber come out because the installer wouldn't disconnect the ice maker and $90 to buy a new toilet to replace the one broken when it was removed. We had done business with the previous owners and never had any problem. The last straw was my credit card, that was used for the initial down payment, was charged for the remainder of the bill without my authorization. My daughter just bought over $5000 worth of carpet somewhere else and when I told Mr. Orban, his remark was "I don't care". Do you want a merchant with this attitude working for you! Barb P.

1
★☆☆☆☆

Mr. David Orban seems to have a faulty memory. I bought carpet from HIS store Mar 2008. From the time his subcontracted installers started what was to be a 1 day job, it was horrible. 5 installers and 1 month later, I had a sub-par installation. In Sept. 2008, I had to have the installer out to fix a bubble in the linoleum and the wall to wall carpet has so many seams because the original installer turned the carpet the wrong direction when he installed it. All of these problems were discussed with Mr. Orban, who failed to return phone calls and by the time he came out, the damage was done. I had to pay $100 to have a plumber come out because the installer wouldn't disconnect the ice maker and $90 to buy a new toilet to replace the one broken when it was removed. We had done business with the previous owners and never had any problem. The last straw was my credit card, that was used for the initial down payment, was charged for the remainder of the bill without my authorization. My daughter just bought over $5000 worth of carpet somewhere else and when I told Mr. Orban, his remark was "I don't care". Do you want a merchant with this attitude working for you! Barb P.

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I am sorry for the bad review we received from this OLD customer but I purchased the store in DECEMBER 2007 and have yet to have a complaint. I am sorry this lady had a bad experience with the previous owner a YEAR before I even purchased the business. YES the store name is the SAME but there is NO connection with the previous owner. PLEASE come experience the store for your self and understand that the NEW U.S. CARPET MARKET is all about customer service and are willing to fix any mistake I (THE NEW OWNER) makes. AGAIN I am truly sorry for anyone who had a bad experience with the previous owner but understand everything has changed but the NAME.

DAVID ORBAN
NEW OWNER OF U.S. CARPET MARKET

5
★★★★★

I am sorry for the bad review we received from this OLD customer but I purchased the store in DECEMBER 2007 and have yet to have a complaint. I am sorry this lady had a bad experience with the previous owner a YEAR before I even purchased the business. YES the store name is the SAME but there is NO connection with the previous owner. PLEASE come experience the store for your self and understand that the NEW U.S. CARPET MARKET is all about customer service and are willing to fix any mistake I (THE NEW OWNER) makes. AGAIN I am truly sorry for anyone who had a bad experience with the previous owner but understand everything has changed but the NAME.

DAVID ORBAN
NEW OWNER OF U.S. CARPET MARKET

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nov 2006 i spent $3100 on a duraceramic floor. it was originally supposed to be $2900 because this floor supposively didn't need subfloor installed. installer showed up, said it needed subfloor for another $850. i told him no way. i finally reluctantly agreed to pay an extra $200 so my grout wouldn't crack - this was the only way they would warranty the floor. 3 re-grouts later, i still have a cracked $3100 floor. neither new owner or previous owner are willing to fix

1
★☆☆☆☆

nov 2006 i spent $3100 on a duraceramic floor. it was originally supposed to be $2900 because this floor supposively didn't need subfloor installed. installer showed up, said it needed subfloor for another $850. i told him no way. i finally reluctantly agreed to pay an extra $200 so my grout wouldn't crack - this was the only way they would warranty the floor. 3 re-grouts later, i still have a cracked $3100 floor. neither new owner or previous owner are willing to fix

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Ive been a shopper of U.S. Carpet Market for years now and was kind of sad to hear the old owner sold the place, but the new owner is a perfect replacement, he is a young fellow who is really sharpe and willing to do anything for you, and was running around and bringing huge area rugs out for me to see.. the new showroom looks great and the area rug selection is out of this world they have over 600 rugs in there its amazing, the store is run by a this young man and his father also works there, its really a family runned store and made me feel right at home. Anyone looking for great prices on area rugs should really check out their selection if you dont find it there the rug probaley isnt being made!!!

5
★★★★★

Ive been a shopper of U.S. Carpet Market for years now and was kind of sad to hear the old owner sold the place, but the new owner is a perfect replacement, he is a young fellow who is really sharpe and willing to do anything for you, and was running around and bringing huge area rugs out for me to see.. the new showroom looks great and the area rug selection is out of this world they have over 600 rugs in there its amazing, the store is run by a this young man and his father also works there, its really a family runned store and made me feel right at home. Anyone looking for great prices on area rugs should really check out their selection if you dont find it there the rug probaley isnt being made!!!

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I just recently bought hardwood floors from US Carpet Market. The new owner was a nice young man that was extremely knowledgeable and was willing to help with any questions and prices. They also offered the lowest price in the frederick area. The installers did an amazing job and I am so happy with my beautiful new floors. I would definetly recommend them to anyone whose looking for any type of flooring.

5
★★★★★

I just recently bought hardwood floors from US Carpet Market. The new owner was a nice young man that was extremely knowledgeable and was willing to help with any questions and prices. They also offered the lowest price in the frederick area. The installers did an amazing job and I am so happy with my beautiful new floors. I would definetly recommend them to anyone whose looking for any type of flooring.

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1 out of 1 people found this review helpful.

.

We had some Pergo-type flooring done by these guys. They have a fantastic selection and great prices. The installers did not speak English very well. That I could live with. However, the head of the crew was disrespectful toward me (but not my husband). I had to chase him down for two weeks after the fact to come finish the shoe moulding, as well. The thing that really cheesed me was that we had the living area done in two sections -- about a year apart from each other. When the installer came the first time, he talked me into running the boards the long way, since that was easier for him -- never telling me that if I did so, he could not do the other section as a smooth transition. So, when we had the second half done, we got this annoying transition strip right in the middle of the floor.

3
★★★☆☆

We had some Pergo-type flooring done by these guys. They have a fantastic selection and great prices. The installers did not speak English very well. That I could live with. However, the head of the crew was disrespectful toward me (but not my husband). I had to chase him down for two weeks after the fact to come finish the shoe moulding, as well. The thing that really cheesed me was that we had the living area done in two sections -- about a year apart from each other. When the installer came the first time, he talked me into running the boards the long way, since that was easier for him -- never telling me that if I did so, he could not do the other section as a smooth transition. So, when we had the second half done, we got this annoying transition strip right in the middle of the floor.

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We've bought wall-to-wall (installed) carpet from U.S. Carpet twice, and remnants three times. They did a good job installing the carpet and a fine job binding the remnants. The installers who came out to install the wall-to-wall carpet the second time didn't speak English very well, so communication was a little tricky. They also sell other floor products, such as Pergo, and have a wide variety from which to choose. My only caveat about US Carpet is that, unless you're an Oriental Rug expert, steer away from their Oriental rugs. They'e very expensive, and once the sales guys see you're interested in them, they turn into sharks.

PROS: Reasonable carpet prices; widest selection of remnants in Frederick.
CONS: Installers may not speak good English; Oriental rugs are salesman magnets.

3
★★★☆☆

We've bought wall-to-wall (installed) carpet from U.S. Carpet twice, and remnants three times. They did a good job installing the carpet and a fine job binding the remnants. The installers who came out to install the wall-to-wall carpet the second time didn't speak English very well, so communication was a little tricky. They also sell other floor products, such as Pergo, and have a wide variety from which to choose. My only caveat about US Carpet is that, unless you're an Oriental Rug expert, steer away from their Oriental rugs. They'e very expensive, and once the sales guys see you're interested in them, they turn into sharks.

PROS: Reasonable carpet prices; widest selection of remnants in Frederick.
CONS: Installers may not speak good English; Oriental rugs are salesman magnets.

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