A Canine Castle

★★★☆☆
Tues - Saturday, 7:30 am- 3:30 pm Closed Sunday, Monday and all Holidays
  • 2110 Artesia Blvd

    Redondo Beach, CA 90275

    Map & Directions
  • 310-379-9812

About A Canine Castle

Categories
  • Pet Services
  • Pet Grooming
  • Pet Stores
  • Pet Shampoo
  • Grooming Tools

Pets & Animals

Pets & Animals
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3.4 5
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I went into this establishment after my groomer had closed. I brought 2 cats-one an elderly male and the other a mid-aged cat with no claws (rescue I have had for 5 years). I have had both cats groomed before repeatedly at 2 other places with no problems. The lady in the reception area-the owner/operator was very short with me and there was a sectioned off area that a young child was in closed by a gate & fencing meant for animals-she immediately climbed upon the counter (obviously not contained). I felt that it was not appropriate with all the animals around. The counter was filled with old, dirty candy which seemed again weird. The entrance smelled of urine but I thought an animal may have just been scared. When I picked up my cats the elderly one had multiple raw spots and the one with no claws' cut was unevenly cut around her head to the point that she appeared l lopsided. When I pointed both of my concerns out I was told that I was being "unpleasant" and that they did not want my business. Then when I went to pay, the bill was not as quoted. I was told the cat with no claws was "difficult" and therefore they were charging me more. Unfortunately, although I do my best to support my community businesses, I am unable to with this one.

1
★☆☆☆☆

I went into this establishment after my groomer had closed. I brought 2 cats-one an elderly male and the other a mid-aged cat with no claws (rescue I have had for 5 years). I have had both cats groomed before repeatedly at 2 other places with no problems. The lady in the reception area-the owner/operator was very short with me and there was a sectioned off area that a young child was in closed by a gate & fencing meant for animals-she immediately climbed upon the counter (obviously not contained). I felt that it was not appropriate with all the animals around. The counter was filled with old, dirty candy which seemed again weird. The entrance smelled of urine but I thought an animal may have just been scared. When I picked up my cats the elderly one had multiple raw spots and the one with no claws' cut was unevenly cut around her head to the point that she appeared l lopsided. When I pointed both of my concerns out I was told that I was being "unpleasant" and that they did not want my business. Then when I went to pay, the bill was not as quoted. I was told the cat with no claws was "difficult" and therefore they were charging me more. Unfortunately, although I do my best to support my community businesses, I am unable to with this one.

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I have owned dogs since the seventys. A champion Bassett Hound which was one of four that I showed all across the country. Also, trained an obedience certified dog (AKC Companion Dog). I was president of the Bassett Hound Club in 1977. Since then, I have owned several Terriers as pets. A Canine Castle is among the top grooming salons I have ever used. I think Aimee R. needs to chill!

5
★★★★★

I have owned dogs since the seventys. A champion Bassett Hound which was one of four that I showed all across the country. Also, trained an obedience certified dog (AKC Companion Dog). I was president of the Bassett Hound Club in 1977. Since then, I have owned several Terriers as pets. A Canine Castle is among the top grooming salons I have ever used. I think Aimee R. needs to chill!

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I signed up to Insider pages solely to respond to Aimee R's representation of the service at Canine Castle. I can make certain presumptions based on the racist remarks one of which is that what you presented over the phone and what the reality of the task was did not match.

Their service is top notch, the pricing very fair and Buddy ( http://www.gotbuddy.com ) looks great when he gets out.

5
★★★★★

I signed up to Insider pages solely to respond to Aimee R's representation of the service at Canine Castle. I can make certain presumptions based on the racist remarks one of which is that what you presented over the phone and what the reality of the task was did not match.

Their service is top notch, the pricing very fair and Buddy ( http://www.gotbuddy.com ) looks great when he gets out.

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They are very rude and lied about their pricing. At first, I called for the pricing, and the woman on the phone was very rude and would not give me a straight answer, so, I thought, maybe it was a language barrier (she had a VERY thick Asian accent), so I decide to stop by. When I stopped by (with my dog) to ask about the price of grooming, they told me $25 and we set the appointment for the next morning. I dropped my dog off, they groomed him, and my boyfriend picked him up. Upon paying at pickup, they charged my boyfriend $45. When he said that they had told me it was $25 they told him he was a liar and made him pay the $45. I do not appreciate this bate and switch. When I went back and told them about the over charge, they kept saying "oh it must have been someone else, not me, who rang him up".....They are VERY shady. DO NOT waste yours and your doggies times. OH...and the grooming was terrible...they left so many long spots and choppy.

1
★☆☆☆☆

They are very rude and lied about their pricing. At first, I called for the pricing, and the woman on the phone was very rude and would not give me a straight answer, so, I thought, maybe it was a language barrier (she had a VERY thick Asian accent), so I decide to stop by. When I stopped by (with my dog) to ask about the price of grooming, they told me $25 and we set the appointment for the next morning. I dropped my dog off, they groomed him, and my boyfriend picked him up. Upon paying at pickup, they charged my boyfriend $45. When he said that they had told me it was $25 they told him he was a liar and made him pay the $45. I do not appreciate this bate and switch. When I went back and told them about the over charge, they kept saying "oh it must have been someone else, not me, who rang him up".....They are VERY shady. DO NOT waste yours and your doggies times. OH...and the grooming was terrible...they left so many long spots and choppy.

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1 out of 2 people found this review helpful.

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We LOVE Canine Castle - Bill, Nina and staff are wonderful with our pets.. and us! Selecting groomers requires a level of trust and integrity.. and knowing that they are genuinely concerned about your pets. Without a doubt, Canine Castle is this and more.. our dogs have been groomed by Bill and Nina for over 11 years.. They're reliable and continue to exceed our expectations. Thanks Canine Castle!!

5
★★★★★

We LOVE Canine Castle - Bill, Nina and staff are wonderful with our pets.. and us! Selecting groomers requires a level of trust and integrity.. and knowing that they are genuinely concerned about your pets. Without a doubt, Canine Castle is this and more.. our dogs have been groomed by Bill and Nina for over 11 years.. They're reliable and continue to exceed our expectations. Thanks Canine Castle!!

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1 out of 1 people found this review helpful.

Message from A Canine Castle

Hello, your pets are our number one priority. Canine Castle pet grooming has over 40 years of experience and 2 locations in the South Bay Los Angeles area - Torrance and Redondo Beach.

 

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