Park Avenue Gifts Inc

★★★★☆

About Park Avenue Gifts Inc

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Placed a wedding gift order in March 2009 and paid deposit.
Was told to expect item in three months. After more than a year the wedding is long over and I am still getting the run around.
They will not return phone calls or answer emails. Embarrassing, frustrating and time consuming. Pay more and buy it elsewhere.

1
★☆☆☆☆

Placed a wedding gift order in March 2009 and paid deposit.
Was told to expect item in three months. After more than a year the wedding is long over and I am still getting the run around.
They will not return phone calls or answer emails. Embarrassing, frustrating and time consuming. Pay more and buy it elsewhere.

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1 out of 1 people found this review helpful.

.

DO NOT BUY FROM THIS COMPANY. THEY LIE AND STEAL YOUR MONEY. I was billed a total of $618. for china ordered for my daughter's wedding gift. Some of the items were shipped to her; however, the Bernardaud pattern that she had chosen was later discontinued but we were promised many times by Irene that they would still receive the final shipment of 6 salad plates. Months later they finally confirmed that they would not be able to get the remaining plates so the order was cancelled. Each time I called to get a refund for the $222 still owed to me I was told that they had put a note in the "accountants" box for her to handle. When pressed to connect me with this so called accountant I was told that she couldn't be reached by customers. I finally was able to talk directly with the owner, Mr. Havey Herbert, who was going to check into the matter but never returned my call. I had to call repeatedly before getting a promise that a check would be sent to me. WELL....that was in January, 2010...it is now April, 2010 and no sign of a check from Park Avenue Gifts. DO NOT DO BUSINESS WITH THESE DISHONEST PEOPLE...YOU WILL BE SORRY!!!!
August 2010 update: Although I was told back in April BY THE OWNER that he personally would see that I would receive a refund check for the items that were NEVER SENT TO ME...I STILL have not received the check. BEWARE!!! These people are dishonest and do not keep their word. They may be out of business by now...who knows????

1
★☆☆☆☆

DO NOT BUY FROM THIS COMPANY. THEY LIE AND STEAL YOUR MONEY. I was billed a total of $618. for china ordered for my daughter's wedding gift. Some of the items were shipped to her; however, the Bernardaud pattern that she had chosen was later discontinued but we were promised many times by Irene that they would still receive the final shipment of 6 salad plates. Months later they finally confirmed that they would not be able to get the remaining plates so the order was cancelled. Each time I called to get a refund for the $222 still owed to me I was told that they had put a note in the "accountants" box for her to handle. When pressed to connect me with this so called accountant I was told that she couldn't be reached by customers. I finally was able to talk directly with the owner, Mr. Havey Herbert, who was going to check into the matter but never returned my call. I had to call repeatedly before getting a promise that a check would be sent to me. WELL....that was in January, 2010...it is now April, 2010 and no sign of a check from Park Avenue Gifts. DO NOT DO BUSINESS WITH THESE DISHONEST PEOPLE...YOU WILL BE SORRY!!!!
August 2010 update: Although I was told back in April BY THE OWNER that he personally would see that I would receive a refund check for the items that were NEVER SENT TO ME...I STILL have not received the check. BEWARE!!! These people are dishonest and do not keep their word. They may be out of business by now...who knows????

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1 out of 2 people found this review helpful.

.

Fantastic Selection and Nice People.... A real find! They have great variey of imported goods and the prices are very reasonable. Nice gifts for all!

5
★★★★★

Fantastic Selection and Nice People.... A real find! They have great variey of imported goods and the prices are very reasonable. Nice gifts for all!

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1 out of 1 people found this review helpful.

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I have been waiting for merchandise from Park Avenue Gifts since March 2008.It is now February 2010. I paid a deposit of $139 and was told I would have to wait for merchandise from Europe. In June I was told my merchandise had arrived in the warehouse and was billed the remainder of the amount, $419. A year later I was told that they had not received my order but did have something similar, so I took what they had. They also sent a check for a partial refund. Currently, they still have not completed my order. I have called at least 10 times and the first few times I was promised the merchandise. For the last several calls I have been asking for $204, the remaining amount they owe me. Each time I call the owner promises me he will send my check "tomorrow." As of this morning, he is still promising the check tomorrow. This is probably the worst on line order I have ever experienced. If I get my check, I will definitely post it to this web site.
******As promised****I am posting that I did receive my refund. I have spoken with the owner and he has squared everything with me.
Park Avenue Gifts has a wonderful selection of merchandise and great prices. That's why I ordered from them in the first place. My recommendation for using this merchant is to order only if they currently have your item in the store. It just takes too long to receive items that have to be ordered from Europe.

2
★★☆☆☆

I have been waiting for merchandise from Park Avenue Gifts since March 2008.It is now February 2010. I paid a deposit of $139 and was told I would have to wait for merchandise from Europe. In June I was told my merchandise had arrived in the warehouse and was billed the remainder of the amount, $419. A year later I was told that they had not received my order but did have something similar, so I took what they had. They also sent a check for a partial refund. Currently, they still have not completed my order. I have called at least 10 times and the first few times I was promised the merchandise. For the last several calls I have been asking for $204, the remaining amount they owe me. Each time I call the owner promises me he will send my check "tomorrow." As of this morning, he is still promising the check tomorrow. This is probably the worst on line order I have ever experienced. If I get my check, I will definitely post it to this web site.
******As promised****I am posting that I did receive my refund. I have spoken with the owner and he has squared everything with me.
Park Avenue Gifts has a wonderful selection of merchandise and great prices. That's why I ordered from them in the first place. My recommendation for using this merchant is to order only if they currently have your item in the store. It just takes too long to receive items that have to be ordered from Europe.

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1 out of 1 people found this review helpful.

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I canceled my order within the 6 day time frame their policy states for the woman to give me a MAJOR attitude and to tell me she doesn't like customers like me. What kind of a business do these people run? They questioned me over and over again why I didn't want the order anymore. I CHANGED MY MIND! especially because they could not give me a straight, honest answer about anything! They also said I wouldn't have to pay tax if I paid in cash, so I gave my deposit in cash. When I went to pick up my deposit, they said they normally don't accept cash & they didn't have it. I am now waiting for a check in mail and I will NOT let it slide!

1
★☆☆☆☆

I canceled my order within the 6 day time frame their policy states for the woman to give me a MAJOR attitude and to tell me she doesn't like customers like me. What kind of a business do these people run? They questioned me over and over again why I didn't want the order anymore. I CHANGED MY MIND! especially because they could not give me a straight, honest answer about anything! They also said I wouldn't have to pay tax if I paid in cash, so I gave my deposit in cash. When I went to pick up my deposit, they said they normally don't accept cash & they didn't have it. I am now waiting for a check in mail and I will NOT let it slide!

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1 out of 1 people found this review helpful.

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I have had a horribly frustrating experience with Park Avenue Gifts as well. Over 1 1/2 years ago I ordered several bar glasses that I paid a deposit for initially. I contacted them repeatedly about the status of my order for about a year. They gave me several excuses as to why I had not received my order. Finally, I called to cancel my order and get a refund for my deposit. I was told that they could not credit my card I gave them, but a company check would be issued and sent to me in the mail. Of course, no such check has arrived, and it has been 6 months. I have been promised a return phone call from the owner and a reimbursement check mailed. I am not going to stop pursuing this issue. They have infuriated me, and they should be held accountable for what they're doing to customers.

1
★☆☆☆☆

I have had a horribly frustrating experience with Park Avenue Gifts as well. Over 1 1/2 years ago I ordered several bar glasses that I paid a deposit for initially. I contacted them repeatedly about the status of my order for about a year. They gave me several excuses as to why I had not received my order. Finally, I called to cancel my order and get a refund for my deposit. I was told that they could not credit my card I gave them, but a company check would be issued and sent to me in the mail. Of course, no such check has arrived, and it has been 6 months. I have been promised a return phone call from the owner and a reimbursement check mailed. I am not going to stop pursuing this issue. They have infuriated me, and they should be held accountable for what they're doing to customers.

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1 out of 1 people found this review helpful.

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I ordered my item on October 2008, they accepted my order and my credit card was billed but up to now I never received anything. I've sent them many many emails (20, at least!!!!) but they never gave mean answer on the delivery or were able to explain which was the problem or if they were to solve it. They are very slow: an answer can easily get 2 or 3 weeks to be processed and my case was an urgent one! Sometimes they do not answer at all I asked to be refunded and NEVER replied. I can give anybody proof of what I say

1
★☆☆☆☆

I ordered my item on October 2008, they accepted my order and my credit card was billed but up to now I never received anything. I've sent them many many emails (20, at least!!!!) but they never gave mean answer on the delivery or were able to explain which was the problem or if they were to solve it. They are very slow: an answer can easily get 2 or 3 weeks to be processed and my case was an urgent one! Sometimes they do not answer at all I asked to be refunded and NEVER replied. I can give anybody proof of what I say

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1 out of 1 people found this review helpful.

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Think more than twice before ordering from this store. I ordered china from Park Avenue Gifts at the end of 2008; was billed the customary 20% deposit. In 3/2009 my credit card was billed the balance. My order has never been delivered. Despite repeated phone calls to Park Avenue Gifts, my "refund" check has never been delivered.

1
★☆☆☆☆

Think more than twice before ordering from this store. I ordered china from Park Avenue Gifts at the end of 2008; was billed the customary 20% deposit. In 3/2009 my credit card was billed the balance. My order has never been delivered. Despite repeated phone calls to Park Avenue Gifts, my "refund" check has never been delivered.

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1 out of 1 people found this review helpful.

.

Buyer Beware! Ordered items and never received them. The owner refused to credit my credit card and sent me the credit via a company check that bounced for $111.00! I still cannot get my refund! Better to spend more money and shop with a reputable company!

1
★☆☆☆☆

Buyer Beware! Ordered items and never received them. The owner refused to credit my credit card and sent me the credit via a company check that bounced for $111.00! I still cannot get my refund! Better to spend more money and shop with a reputable company!

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1 out of 1 people found this review helpful.

.

I ordered 4 sets of a Kate Spade pattern and couldn't be happier with the overall experience. Very professional and courteous! The price was the best that I could find for this line as well so a bonus! I'll be back....

5
★★★★★

I ordered 4 sets of a Kate Spade pattern and couldn't be happier with the overall experience. Very professional and courteous! The price was the best that I could find for this line as well so a bonus! I'll be back....

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I ordered Waterford Lismore Essence champagne flutes. The price was definitely the best I could find anywhere. Because of some of the reviews I read, I made sure to ask if the items were in stock. The gift arrived one week after it was ordered. I would definitely order from Park Avenue again.

4
★★★★☆

I ordered Waterford Lismore Essence champagne flutes. The price was definitely the best I could find anywhere. Because of some of the reviews I read, I made sure to ask if the items were in stock. The gift arrived one week after it was ordered. I would definitely order from Park Avenue again.

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Best prices on the web and great customer service: immediately acknowledged my order and it arrived in two days! thanks Hardy and Eileen!!!

5
★★★★★

Best prices on the web and great customer service: immediately acknowledged my order and it arrived in two days! thanks Hardy and Eileen!!!

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I saved over 20% by purchasing Blue Canton china from Park Avenue Gifts. Eileen was so courteous and very conscientious in handling my order. In the future, should I add to my collection, I will definitely return to Park Avenue Gifts.

5
★★★★★

I saved over 20% by purchasing Blue Canton china from Park Avenue Gifts. Eileen was so courteous and very conscientious in handling my order. In the future, should I add to my collection, I will definitely return to Park Avenue Gifts.

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First - the prices at Park Avenue Gifts were great - more than 20% less than at other sites for the exact same items! Second - and more important - the staff at Park Avenue Gifts were terrific. They never misled, or misrepresented anything when I spoke with them. I will make sure to check their site before I search elsewhere! Thank you to all the staff for helping make my holiday brighter.
Mina R.
Fountain Hills, AZ

5
★★★★★

First - the prices at Park Avenue Gifts were great - more than 20% less than at other sites for the exact same items! Second - and more important - the staff at Park Avenue Gifts were terrific. They never misled, or misrepresented anything when I spoke with them. I will make sure to check their site before I search elsewhere! Thank you to all the staff for helping make my holiday brighter.
Mina R.
Fountain Hills, AZ

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Last October I ordered Daum Crystal object, thanks to Hardy and Eileen I could follow and modify my order easily. They were friendly, caring and were of a great help. The item was delivered on date and I was very satisfied with the service.

5
★★★★★

Last October I ordered Daum Crystal object, thanks to Hardy and Eileen I could follow and modify my order easily. They were friendly, caring and were of a great help. The item was delivered on date and I was very satisfied with the service.

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Last December, I ordered several pieces of silver flatware through Park Avenue Gifts. Unfortunately, the company that manufacturers it had suspended making it. It took a tremendous amount of follow-up by Park Avenue Gifts (Hardy and Eileen) to enable me to finally receive my complete order. I appreciate their persistence in seeing my order through to completion.

4
★★★★☆

Last December, I ordered several pieces of silver flatware through Park Avenue Gifts. Unfortunately, the company that manufacturers it had suspended making it. It took a tremendous amount of follow-up by Park Avenue Gifts (Hardy and Eileen) to enable me to finally receive my complete order. I appreciate their persistence in seeing my order through to completion.

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In September, I ordered some Rosenthal china from Park Avenue Gifts. Eileen was extremely helpful. The day after I placed my order with her, she followed up with a personal email informing me of the status and did so again a week later. The china arrived within two weeks. Lovely! They have wonderful prices and service could not have been better. I will order additional pieces from them.

5
★★★★★

In September, I ordered some Rosenthal china from Park Avenue Gifts. Eileen was extremely helpful. The day after I placed my order with her, she followed up with a personal email informing me of the status and did so again a week later. The china arrived within two weeks. Lovely! They have wonderful prices and service could not have been better. I will order additional pieces from them.

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In August, I ordered open stock items from Raynaud. Told it would take a few months. I said fine didn't need till November.

The order finally arrived the 1st week in Dec and was promptly shipped.

I would have liked to have updates on the order during this 3 month period, however, that may not have been a realistic expectation. However, when I did contact them they were very responsive. Both Eileen & Hardy were extremely helpful they always returned calls and emails.

Pricing is EXCELLENT.

I would certainly order from them again.

5
★★★★★

In August, I ordered open stock items from Raynaud. Told it would take a few months. I said fine didn't need till November.

The order finally arrived the 1st week in Dec and was promptly shipped.

I would have liked to have updates on the order during this 3 month period, however, that may not have been a realistic expectation. However, when I did contact them they were very responsive. Both Eileen & Hardy were extremely helpful they always returned calls and emails.

Pricing is EXCELLENT.

I would certainly order from them again.

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Dealing with Eileen at Park Avenue Gifts was a delight! Even though I was requesting an unusual pattern that was not readily available (in fact, had to be produced on special order from France), this support department did everything possible to assure acquisition and a complicated delivery were accomplished. I cannot recommend them highly enough and will chose Park Avenue Gifts and their great prices and terrific customer service for all future gift needs.

5
★★★★★

Dealing with Eileen at Park Avenue Gifts was a delight! Even though I was requesting an unusual pattern that was not readily available (in fact, had to be produced on special order from France), this support department did everything possible to assure acquisition and a complicated delivery were accomplished. I cannot recommend them highly enough and will chose Park Avenue Gifts and their great prices and terrific customer service for all future gift needs.

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I ordered flatware by Cristofle from Park Avenue on-line. I received my order in good condition and the very best price comparing to the rest on-line vendors. Delivery was on time and in impeccable condition.
Mr. Hardy was very knowledgeable and pleasant to deal with. He puts the customer first and I can rely on them with future business.
I couldn??t be more satisfied with my experience with Hardy and ??Park Avenue??. They are great people to deal with. Thank you.
I highly recommend ??Park Avenue?? to all my friends and acquaintances.
Chris A.

5
★★★★★

I ordered flatware by Cristofle from Park Avenue on-line. I received my order in good condition and the very best price comparing to the rest on-line vendors. Delivery was on time and in impeccable condition.
Mr. Hardy was very knowledgeable and pleasant to deal with. He puts the customer first and I can rely on them with future business.
I couldn??t be more satisfied with my experience with Hardy and ??Park Avenue??. They are great people to deal with. Thank you.
I highly recommend ??Park Avenue?? to all my friends and acquaintances.
Chris A.

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I always wanted to own crystal stemware. I researched manufacturers and patters on-line. Park Ave Gifts offered the best price. The personnel were knowledgeable and pleasant. The merchandise arrived meticulously packaged, in mint condition and one week earlier than expected. This has been a rewarding buying experience.

5
★★★★★

I always wanted to own crystal stemware. I researched manufacturers and patters on-line. Park Ave Gifts offered the best price. The personnel were knowledgeable and pleasant. The merchandise arrived meticulously packaged, in mint condition and one week earlier than expected. This has been a rewarding buying experience.

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After losing a precious pet, I ordered a commemorative Lalique figurine from Park Avenue gifts, because their price-point was the best I could find on the Internet. Let me explain that I live in Canada, so we had to figure out shipping and customs. I will say from that outset that patience is a virtue in dealing with Park Avenue Gifts. Take them seriously when they give you a wait/shipping time. Many items must be ordered in, in my case, from France. I ordered mid-July, the factory in France was slowed down in the summer, I went away for a month in September and arranged for them to delay shipping until I returned so as to avoid difficulties with customs, should they have arisen (which they didn't, it turns out), so I am pleased that I have it at the three-month point. I was prepared to wait and thoroughly happy with the product, which arrived in immaculate factory-sealed condition, and the service, which was competent, kindly and indulgent of my sentimental attachment to this item. I highly recommend Park Avenue Gifts. It's worth the wait to get what you want at a better price than you will find anywhere else. The longevity of their business speaks for itself. Eileen and staff couldn't have been kinder or more attentive. Thanks, Park Lane Gifts!

5
★★★★★

After losing a precious pet, I ordered a commemorative Lalique figurine from Park Avenue gifts, because their price-point was the best I could find on the Internet. Let me explain that I live in Canada, so we had to figure out shipping and customs. I will say from that outset that patience is a virtue in dealing with Park Avenue Gifts. Take them seriously when they give you a wait/shipping time. Many items must be ordered in, in my case, from France. I ordered mid-July, the factory in France was slowed down in the summer, I went away for a month in September and arranged for them to delay shipping until I returned so as to avoid difficulties with customs, should they have arisen (which they didn't, it turns out), so I am pleased that I have it at the three-month point. I was prepared to wait and thoroughly happy with the product, which arrived in immaculate factory-sealed condition, and the service, which was competent, kindly and indulgent of my sentimental attachment to this item. I highly recommend Park Avenue Gifts. It's worth the wait to get what you want at a better price than you will find anywhere else. The longevity of their business speaks for itself. Eileen and staff couldn't have been kinder or more attentive. Thanks, Park Lane Gifts!

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I have to tell everyone how incredible my experience was with Park Avenue Gifts.If I could I would give them 10 stars.

My story: About 10 years ago I ran across a stainless steal flatware pattern at a high end store, needless to say when I looked at the price and misunderstood that it wasn't for a service for eight but one place setting I was taken aback. I told my self some day....
That day came yesterday, yes yesterday! I ordered it Friday yes Friday the 10th, of August 2012. Why am I giving you the dates? It's because of the great customer service I received from Hardy and Eileen. After I placed the order as an afterthought I checked the internet to see how the company rated in customer satisfaction, on no, bad reviews.
I called and talked with Eileen and was assured all would be well. Still unsure I talked to Hardy on Monday and was assured the order was shipped and he would get me a tracking number the next day, he did.I was supposed to call him right away when I received the order but I was so thrilled to finally have it I waited until it was washed and put in the drawer.LOL, And...the price was so good I ordered 12 place settings instead of eight and two service sets. I just wanted to share what a wonderful experience I had and I will be ordering from them again. Thank you Hardy & Eileen!!

My best regards,

Tjet Martin

5
★★★★★

I have to tell everyone how incredible my experience was with Park Avenue Gifts.If I could I would give them 10 stars.

My story: About 10 years ago I ran across a stainless steal flatware pattern at a high end store, needless to say when I looked at the price and misunderstood that it wasn't for a service for eight but one place setting I was taken aback. I told my self some day....
That day came yesterday, yes yesterday! I ordered it Friday yes Friday the 10th, of August 2012. Why am I giving you the dates? It's because of the great customer service I received from Hardy and Eileen. After I placed the order as an afterthought I checked the internet to see how the company rated in customer satisfaction, on no, bad reviews.
I called and talked with Eileen and was assured all would be well. Still unsure I talked to Hardy on Monday and was assured the order was shipped and he would get me a tracking number the next day, he did.I was supposed to call him right away when I received the order but I was so thrilled to finally have it I waited until it was washed and put in the drawer.LOL, And...the price was so good I ordered 12 place settings instead of eight and two service sets. I just wanted to share what a wonderful experience I had and I will be ordering from them again. Thank you Hardy & Eileen!!

My best regards,

Tjet Martin

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Before one order(discontinued Royal copenhagen plates), I sent about over 10 e-mails. But Hardy always answer so quickly and kindly. That was a great help to decide to purchase on online shop. and After my ordering, I had a few questions and sent e-mails. That time Hardy answered so quik also. Hardy is most courteous and helpful to me. and this shop, Prices were very good. ^^

5
★★★★★

Before one order(discontinued Royal copenhagen plates), I sent about over 10 e-mails. But Hardy always answer so quickly and kindly. That was a great help to decide to purchase on online shop. and After my ordering, I had a few questions and sent e-mails. That time Hardy answered so quik also. Hardy is most courteous and helpful to me. and this shop, Prices were very good. ^^

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Prices were very good. Eileen is most courteous and helpful.
Her follow through was first class. I would do business with them again.

5
★★★★★

Prices were very good. Eileen is most courteous and helpful.
Her follow through was first class. I would do business with them again.

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I was pretty surprised to read the bad comments below! Hardly the case with my difficult order. I've got to believe there was a very good reason for the mixups for those unfortunate folk.

We ordered what ended up probably being a regrettable order for Hardy - Bernardaud restaurant-sector dishes, something he doesn't deal with (and I was insistent on finding). I don't think he realized the difficulty it would be to fulfill this order (and neither did I).

We wanted to order the restaurant-sector style because they offered sizes and shapes unavailable for the home-sector. The order required Hardy and I to work together to handle special quantity ordering requirements and shipping schedules. Everything came in timely (required a 6-8 week wait after finalizing the order with Hardy and the manufacturer, which took several weeks -- mostly caused by issues unforeseen by me or by my lack of checking email regularly).

In any case EVERYTHING was in great shape (US Customs tape was all over the box) and we are VERY happy. We would definitely recommend Park Avenue Gifts and already have. Great price, great service, great people. Thanks Hardy! Our next order will be easier.....meant to order flatware too, whoops.

4
★★★★☆

I was pretty surprised to read the bad comments below! Hardly the case with my difficult order. I've got to believe there was a very good reason for the mixups for those unfortunate folk.

We ordered what ended up probably being a regrettable order for Hardy - Bernardaud restaurant-sector dishes, something he doesn't deal with (and I was insistent on finding). I don't think he realized the difficulty it would be to fulfill this order (and neither did I).

We wanted to order the restaurant-sector style because they offered sizes and shapes unavailable for the home-sector. The order required Hardy and I to work together to handle special quantity ordering requirements and shipping schedules. Everything came in timely (required a 6-8 week wait after finalizing the order with Hardy and the manufacturer, which took several weeks -- mostly caused by issues unforeseen by me or by my lack of checking email regularly).

In any case EVERYTHING was in great shape (US Customs tape was all over the box) and we are VERY happy. We would definitely recommend Park Avenue Gifts and already have. Great price, great service, great people. Thanks Hardy! Our next order will be easier.....meant to order flatware too, whoops.

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We ordered a set of china that we'd purchased some pieces originally in Prague. The prices were 25% less than what we paid in Prague. The people we worked with in getting the order were extremely professional, always responsive to our inquiries in a timely manner. We had to send one plate back and had no problem with the return process or replacement. I highly recommend Park Avenue Gifts.

5
★★★★★

We ordered a set of china that we'd purchased some pieces originally in Prague. The prices were 25% less than what we paid in Prague. The people we worked with in getting the order were extremely professional, always responsive to our inquiries in a timely manner. We had to send one plate back and had no problem with the return process or replacement. I highly recommend Park Avenue Gifts.

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I placed a last minute order for my Christmas China a few weeks before Christmas after discovering I didn't have all of the pieces I needed. I knew I wouldn't receive the china (from any store) in time for the holidays but wanted to order it while I was thinking about it.
Imagine my surprise when I opened a gift on Christmas Day and it was the china I had ordered! It had arrived 2 weeks earlier than expected! I was told one item was out-of-stock at that time, and I recieved it in a timely fashion as soon as it was available. Also, I have never found my china at a discount price, yet it was at Park Ave. Gifts. Would recommend this store.

5
★★★★★

I placed a last minute order for my Christmas China a few weeks before Christmas after discovering I didn't have all of the pieces I needed. I knew I wouldn't receive the china (from any store) in time for the holidays but wanted to order it while I was thinking about it.
Imagine my surprise when I opened a gift on Christmas Day and it was the china I had ordered! It had arrived 2 weeks earlier than expected! I was told one item was out-of-stock at that time, and I recieved it in a timely fashion as soon as it was available. Also, I have never found my china at a discount price, yet it was at Park Ave. Gifts. Would recommend this store.

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Do NOT do business with this dishonest merchant. The customer service is horrible. I'd give it NO stars but the website requires a minimun of one star. I placed an order in Dec 2011 and did not receive the DEFECTIVE merchandise until March 2012. When I placed the order in Dec 2011 and the item was listed as "in stock". Delivery was promised initially promised for the first week in Jan. Then on Jan 16th I was told that the manufacturer was closed for inventory and the item would ship in 2 weeks. On Jan 25th I was told the item would be shipped first week in March (to my home address). On March 20th I was told that they had shipped the item to my home address. However, when checking the FedEx tracking invoice -- the item was not submitted to FedEx until March 22nd (2 days after they indicated it had been mailed to me). The item arrived defective. I was willing to keep it for a small discount but after 10 days of "I'll check and call you back" and multiple queries I finally received an answer on April 3rd and was asked to ship it back for a refund (that according to their website can take up to 10 business days plus the shipping time). The merchant was delayed in providing the return shipping information and arranged for pickup 4 days after they asked for it to be returned.

DO NOT DO BUSINESS WITH THIS MERCHANT, especially if you are seeking a gift or important item. Their word is not trustworthy. Not only did they charge my credit card 3 months before ever even shipping the item -- I ended up paying the credit card interest for all this time. I asked to speak with the owner and the staff even asked for the owner to call me ---- no call yet. Unbelievable. No discount (my was $20) is worth it. Go to Macys and have peace of mind and a nondefective piece of merchandise.

1
★☆☆☆☆

Do NOT do business with this dishonest merchant. The customer service is horrible. I'd give it NO stars but the website requires a minimun of one star. I placed an order in Dec 2011 and did not receive the DEFECTIVE merchandise until March 2012. When I placed the order in Dec 2011 and the item was listed as "in stock". Delivery was promised initially promised for the first week in Jan. Then on Jan 16th I was told that the manufacturer was closed for inventory and the item would ship in 2 weeks. On Jan 25th I was told the item would be shipped first week in March (to my home address). On March 20th I was told that they had shipped the item to my home address. However, when checking the FedEx tracking invoice -- the item was not submitted to FedEx until March 22nd (2 days after they indicated it had been mailed to me). The item arrived defective. I was willing to keep it for a small discount but after 10 days of "I'll check and call you back" and multiple queries I finally received an answer on April 3rd and was asked to ship it back for a refund (that according to their website can take up to 10 business days plus the shipping time). The merchant was delayed in providing the return shipping information and arranged for pickup 4 days after they asked for it to be returned.

DO NOT DO BUSINESS WITH THIS MERCHANT, especially if you are seeking a gift or important item. Their word is not trustworthy. Not only did they charge my credit card 3 months before ever even shipping the item -- I ended up paying the credit card interest for all this time. I asked to speak with the owner and the staff even asked for the owner to call me ---- no call yet. Unbelievable. No discount (my was $20) is worth it. Go to Macys and have peace of mind and a nondefective piece of merchandise.

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We made our first online purchase from Park Ave gifts. A very special LLadro figurine for my 90 year old mother to give to her Granddaughter on her 40th Birthday. We had tight time restrictions and the figurine was not in stock. Eileen and her team immediately went to work and found the figurine in time. Further, at the last minute before shipping we needed to change the address. Again, Park Ave Gifts made the change on the spot and everything worked out perfectly. I would recommend Park Ave Gifts to any of my friends. Clearly, they have made us customers for life. Thank you so much. Jim Lewis

5
★★★★★

We made our first online purchase from Park Ave gifts. A very special LLadro figurine for my 90 year old mother to give to her Granddaughter on her 40th Birthday. We had tight time restrictions and the figurine was not in stock. Eileen and her team immediately went to work and found the figurine in time. Further, at the last minute before shipping we needed to change the address. Again, Park Ave Gifts made the change on the spot and everything worked out perfectly. I would recommend Park Ave Gifts to any of my friends. Clearly, they have made us customers for life. Thank you so much. Jim Lewis

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great place to shop online! incredible selection, fantastic prices, and wonderful service. i would highly recommend them!

5
★★★★★

great place to shop online! incredible selection, fantastic prices, and wonderful service. i would highly recommend them!

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Great service and quick shipping. Eileen provided excellent service.
The prices are great and even items not in stock arrived in a very timely manner. Having worked for a English China company overseas
and waiting for orders over three to six months I was pleasantly surprised by the quick service.

5
★★★★★

Great service and quick shipping. Eileen provided excellent service.
The prices are great and even items not in stock arrived in a very timely manner. Having worked for a English China company overseas
and waiting for orders over three to six months I was pleasantly surprised by the quick service.

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I've purchased from Park Ave Gifts twice now. Overall, I have been very satisfied. You can't beat the price and the quality is outstanding. The only downside is that it takes about 4 - 6 weeks to receive your order. I didn't realize that when I placed my first order, but was able to better plan for it the second time around. I love my china and will definitely place future orders. I've recommended the site to others as well - definitely give it a try!

4
★★★★☆

I've purchased from Park Ave Gifts twice now. Overall, I have been very satisfied. You can't beat the price and the quality is outstanding. The only downside is that it takes about 4 - 6 weeks to receive your order. I didn't realize that when I placed my first order, but was able to better plan for it the second time around. I love my china and will definitely place future orders. I've recommended the site to others as well - definitely give it a try!

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One year ago I made the mistake of prepaying an order of more than ten grand covering Christofle flatware ( after biting the bait of a one thousand dollar order, which was delivered more or less punctually). Prior to wiring the money i received about four calls suggesting that they were just expecting my payment to ship.
One month later they told me their German (?) suppliers had sent the wrong patterm. On week sixth they said their German supplier was re assembling the order. On week tenth their supplier had the order ready but hadn't have the time to go to a courier (!!). On week twelth they said that the whole thing had fell through and that they needed my banking account details to send me the money. The never did.
Since then I've called these guys more than 30 times. No call has ever been returned. No email has been answered. 95% of the the times, the front guy, a.k.a. Hardy, is at the mall posting a letter.The few times I've able to get a hold of him he says the matter is going to be solved in a few days.
They have also taken advantage from the fact that I'm a resident of a foerign country.
These guys are just plain thieves. These are the people who give Internet shopping a bad name

1
★☆☆☆☆

One year ago I made the mistake of prepaying an order of more than ten grand covering Christofle flatware ( after biting the bait of a one thousand dollar order, which was delivered more or less punctually). Prior to wiring the money i received about four calls suggesting that they were just expecting my payment to ship.
One month later they told me their German (?) suppliers had sent the wrong patterm. On week sixth they said their German supplier was re assembling the order. On week tenth their supplier had the order ready but hadn't have the time to go to a courier (!!). On week twelth they said that the whole thing had fell through and that they needed my banking account details to send me the money. The never did.
Since then I've called these guys more than 30 times. No call has ever been returned. No email has been answered. 95% of the the times, the front guy, a.k.a. Hardy, is at the mall posting a letter.The few times I've able to get a hold of him he says the matter is going to be solved in a few days.
They have also taken advantage from the fact that I'm a resident of a foerign country.
These guys are just plain thieves. These are the people who give Internet shopping a bad name

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0 out of 1 people found this review helpful.

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I ordered crystal glasses and when they were delivered I realized they had shipped the incorrect glass (even though I'd been emailed a photo of the glass I was supposed to receive, ok'ed it, only to receive incorrect glasses). I promtely emailed Hardy to let him know I would be returning the glasses. I have YET to recieve my refund and it has been almost 2 months. I have called every few days and emailed a few times, each time I'm given the run around. I'd NEVER EVER shop here again.

UPDATE: I was finally issued a refund, months later. Apparently they were still looking for my crystal, but failed to mention that each time I called/emailed.

1
★☆☆☆☆

I ordered crystal glasses and when they were delivered I realized they had shipped the incorrect glass (even though I'd been emailed a photo of the glass I was supposed to receive, ok'ed it, only to receive incorrect glasses). I promtely emailed Hardy to let him know I would be returning the glasses. I have YET to recieve my refund and it has been almost 2 months. I have called every few days and emailed a few times, each time I'm given the run around. I'd NEVER EVER shop here again.

UPDATE: I was finally issued a refund, months later. Apparently they were still looking for my crystal, but failed to mention that each time I called/emailed.

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0 out of 1 people found this review helpful.

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My daughter was just married and recieved a gift of two full place settings of her china...when it arrived from Park Ave Gifts...one of the dinner plates was completely smashed...The merchandise was packed very well....I am assuming the UPS guy dropped it or ran it over!
But after one conversation Park Avenue gifts is shipping me a new dinner plate.... I don't have to do anything.....NOW THAT'S SERVICE!!!! Send your gifts from Park Ave Gifts they stand behind there product and are great people to deal with!

5
★★★★★

My daughter was just married and recieved a gift of two full place settings of her china...when it arrived from Park Ave Gifts...one of the dinner plates was completely smashed...The merchandise was packed very well....I am assuming the UPS guy dropped it or ran it over!
But after one conversation Park Avenue gifts is shipping me a new dinner plate.... I don't have to do anything.....NOW THAT'S SERVICE!!!! Send your gifts from Park Ave Gifts they stand behind there product and are great people to deal with!

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Ilene at Park AVenue was extremely helpful in locating and ordering a gift of china for a wedding gift. I would recommend them without hesitation! A great value, too.

4
★★★★☆

Ilene at Park AVenue was extremely helpful in locating and ordering a gift of china for a wedding gift. I would recommend them without hesitation! A great value, too.

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I couldn't be more satisfied with every aspect of my dealings with Hardy and Park Ave Gifts. They walk you though the entire process, help you get any items you desire, and give you the best price conceivable. A+++++++++++

5
★★★★★

I couldn't be more satisfied with every aspect of my dealings with Hardy and Park Ave Gifts. They walk you though the entire process, help you get any items you desire, and give you the best price conceivable. A+++++++++++

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Mr Hardy and his staff went an extra mile to find the out of stock item, honor an old link based search price AND expedited delivery to get the gift items home by the target date!! Yes indeed, I would rather buy instate, and pay the tax than try an unknow new business online, next time I need a wedding gift from Orrefos!

5
★★★★★

Mr Hardy and his staff went an extra mile to find the out of stock item, honor an old link based search price AND expedited delivery to get the gift items home by the target date!! Yes indeed, I would rather buy instate, and pay the tax than try an unknow new business online, next time I need a wedding gift from Orrefos!

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Excellent prices. Staff is friendly and knowledgeable. Will definitely order from them again.
Just wish they had gift wrapping service.

4
★★★★☆

Excellent prices. Staff is friendly and knowledgeable. Will definitely order from them again.
Just wish they had gift wrapping service.

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I would highly recommend Park Avenue Gifts! Exceptional customer service from Eileen and the entire PAG team, seamless transactions, and wonderful items offered at excellent prices.

5
★★★★★

I would highly recommend Park Avenue Gifts! Exceptional customer service from Eileen and the entire PAG team, seamless transactions, and wonderful items offered at excellent prices.

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I am a collector of Armani figurines. I found a particular figurine online at Park Avenue Gifts that I have been wanting for some time. The price was well below the suggested retail price and well below the pricing on other internet sites. Park Avenue Gifts made my online shopping experience smooth and hassle-free. My figurine arrived in a timely manner, in pristine condition and now has a new place in my home and in my heart. I could not be more pleased with this business and highly recommend it to others.

5
★★★★★

I am a collector of Armani figurines. I found a particular figurine online at Park Avenue Gifts that I have been wanting for some time. The price was well below the suggested retail price and well below the pricing on other internet sites. Park Avenue Gifts made my online shopping experience smooth and hassle-free. My figurine arrived in a timely manner, in pristine condition and now has a new place in my home and in my heart. I could not be more pleased with this business and highly recommend it to others.

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Had a great experience with this business. Eileen was great to work with and even helped me to get the best possible price. I received my order on time. I would definitely use Parkavegifts.com again.

5
★★★★★

Had a great experience with this business. Eileen was great to work with and even helped me to get the best possible price. I received my order on time. I would definitely use Parkavegifts.com again.

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I had a great experience ordering from Park Avenue Gifts. The Vera Want flatware was a lot lower in price than on the brides' wedding registry. I told the bride to take it off the registry~ that I would purchase it for her but that it might take a little longer to receive than from the expensive retail store she had registered at. The bride was thrilled:)
The free shipping, excellent customer service (Eileen) and great price will make me a future Park Avenue gift fan.

4
★★★★☆

I had a great experience ordering from Park Avenue Gifts. The Vera Want flatware was a lot lower in price than on the brides' wedding registry. I told the bride to take it off the registry~ that I would purchase it for her but that it might take a little longer to receive than from the expensive retail store she had registered at. The bride was thrilled:)
The free shipping, excellent customer service (Eileen) and great price will make me a future Park Avenue gift fan.

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Couldn't have gotten a better deal. Friendly service. You should realize that you may not be ordering in stock items and there might be some wait but all things said and done I would use them again in a heartbeat.

5
★★★★★

Couldn't have gotten a better deal. Friendly service. You should realize that you may not be ordering in stock items and there might be some wait but all things said and done I would use them again in a heartbeat.

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these are great people with whom to do business-- great selection, friendly, professional service, and great prices. Can't recommend highly enough.

5
★★★★★

these are great people with whom to do business-- great selection, friendly, professional service, and great prices. Can't recommend highly enough.

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I received excellent service; it was quick and it was personable. The salesperson was friendly. The discount was sensational.

5
★★★★★

I received excellent service; it was quick and it was personable. The salesperson was friendly. The discount was sensational.

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Ordered a large piece of Herend china. Piece arrived safely in the UK, and is considerably cheaper than buying from a UK store. Eileeen was very helpful, my only issue is that it took 20 weeks to arrive rather than the 12-16 weeks that I was originally informed albeit this is the fault of Herend not Park Avenue Gifts

4
★★★★☆

Ordered a large piece of Herend china. Piece arrived safely in the UK, and is considerably cheaper than buying from a UK store. Eileeen was very helpful, my only issue is that it took 20 weeks to arrive rather than the 12-16 weeks that I was originally informed albeit this is the fault of Herend not Park Avenue Gifts

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I??ve used Park Avenue Gifts twice now to purchase Waterford Crystal. In my experience, their staff, especially Eileen, have proven to be totally professional and, frankly, determined to do their utmost to ensure timely and correct product delivery. I would certainly feel comfortable placing future orders with this company and, again, in my experience, they seem to price items far more reasonably than others

5
★★★★★

I??ve used Park Avenue Gifts twice now to purchase Waterford Crystal. In my experience, their staff, especially Eileen, have proven to be totally professional and, frankly, determined to do their utmost to ensure timely and correct product delivery. I would certainly feel comfortable placing future orders with this company and, again, in my experience, they seem to price items far more reasonably than others

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I ordered some Christofle cuttlery and there were problems in getting the full order. Now everything is solved; I got my money back and was given a gift as a refund for my long wait. I understand they are improving their service and doing their best

4
★★★★☆

I ordered some Christofle cuttlery and there were problems in getting the full order. Now everything is solved; I got my money back and was given a gift as a refund for my long wait. I understand they are improving their service and doing their best

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