Springmaid Wamsutta

★☆☆☆☆

About Springmaid Wamsutta

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  • Home Furnishings

Home & Garden

Home & Garden
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This particular store is an outlet store. As a draw to the various shops, the store owners can choose to have their business printed in a coupon book that is offered for the entire Outlet Mall. This store was one of those printed with a percentage off coupon, either 10 or 15 percent. The coupon said "off entire purchase over $50". My husband and I searched the store for enough items (items we did not necessarily need) just to bring the total to $50 so we could use the coupon. Upon approaching the cashier, she totaled our purchase and we handed her the coupon which she did not accept. First she pointed at a sign that was on the SIDE of the register, not facing the customers, that said coupons should be presented before merchandise is rung up. Then she said that since most items were at a reduced price, we could not use the coupon because it was only valid on regular priced goods. Keep in mind this is an outlet store, specializing in second quality items at reduced prices. We pointed out where the coupon said "on entire purchase" and she then flipped to the beginning of the book where it said that coupons are not valid on sale priced unless otherwise noted. She refused once more to accept it. Then we handed her an e-coupon for 20% off one item. She was furious with us and said she would have to cancel the transaction (which was not completed) and did not want to do that. My husband and I looked at each other for a moment and then he said to her to just forget the coupon. When I looked up at her, she was already, very angrily scanning the merchandise a second time. While we were handing her our credit card, she set it down and turned to another customer in line and started to check him out. Then she swiped our card, and we signed the receipt and left. This was the worst shopping experience I have ever had. I have sent the store owner an email and am awaiting a reply. Do not go there. They did not value me as a customer, or even as a human being.

PROS: Reduced priced merchandise
CONS: Unprofessional, rude customer service

1
★☆☆☆☆

This particular store is an outlet store. As a draw to the various shops, the store owners can choose to have their business printed in a coupon book that is offered for the entire Outlet Mall. This store was one of those printed with a percentage off coupon, either 10 or 15 percent. The coupon said "off entire purchase over $50". My husband and I searched the store for enough items (items we did not necessarily need) just to bring the total to $50 so we could use the coupon. Upon approaching the cashier, she totaled our purchase and we handed her the coupon which she did not accept. First she pointed at a sign that was on the SIDE of the register, not facing the customers, that said coupons should be presented before merchandise is rung up. Then she said that since most items were at a reduced price, we could not use the coupon because it was only valid on regular priced goods. Keep in mind this is an outlet store, specializing in second quality items at reduced prices. We pointed out where the coupon said "on entire purchase" and she then flipped to the beginning of the book where it said that coupons are not valid on sale priced unless otherwise noted. She refused once more to accept it. Then we handed her an e-coupon for 20% off one item. She was furious with us and said she would have to cancel the transaction (which was not completed) and did not want to do that. My husband and I looked at each other for a moment and then he said to her to just forget the coupon. When I looked up at her, she was already, very angrily scanning the merchandise a second time. While we were handing her our credit card, she set it down and turned to another customer in line and started to check him out. Then she swiped our card, and we signed the receipt and left. This was the worst shopping experience I have ever had. I have sent the store owner an email and am awaiting a reply. Do not go there. They did not value me as a customer, or even as a human being.

PROS: Reduced priced merchandise
CONS: Unprofessional, rude customer service

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