Kuhn Flowers

★★★★☆

About Kuhn Flowers

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7335 US Hwy 431 Ste 3 Alexandria, AL

3.6667 9
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I placed an order on their website for roses to be delivered to my wife at work. I have been buying in person from them for years, but am out of town this week.

Talking to my wife last night, it became apparent that the flowers didn't arrive. She was sad, because she had been watching the deliveries, but hers never came.

I called Kuhns this morning, and while apologetic, the person on the phone could not find my order, even when I gave her the order # from their confirmation email. Funny though, the charge was efficiently placed against my charge card the day the order was placed.

She said that she would escalate this to her manager, and that it would be credited back to me in 2-3 days. For ruining Valentine's Day, I would've expected a more responsiveness and some attempt to make it right. Perhaps that is coming, but for now, they have lost a long-time customer.

1
★☆☆☆☆

I placed an order on their website for roses to be delivered to my wife at work. I have been buying in person from them for years, but am out of town this week.

Talking to my wife last night, it became apparent that the flowers didn't arrive. She was sad, because she had been watching the deliveries, but hers never came.

I called Kuhns this morning, and while apologetic, the person on the phone could not find my order, even when I gave her the order # from their confirmation email. Funny though, the charge was efficiently placed against my charge card the day the order was placed.

She said that she would escalate this to her manager, and that it would be credited back to me in 2-3 days. For ruining Valentine's Day, I would've expected a more responsiveness and some attempt to make it right. Perhaps that is coming, but for now, they have lost a long-time customer.

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I have had a TERRIBLE experience! I ordered tulips with a hand painted vase, not only did they not deliver them on the right day they didn't deliver the color tulips I ordered or the vase! They sent a generic green vase with yellow and white tulips a day late! I had to call and see where the flowers were and they said they had a mix up with web orders! Now I want them to return some money or redeliver her the right flowers and vase! BUT they won't budge and will only give 20% out of a $75.00 order! I would not order from these people EVER!

1
★☆☆☆☆

I have had a TERRIBLE experience! I ordered tulips with a hand painted vase, not only did they not deliver them on the right day they didn't deliver the color tulips I ordered or the vase! They sent a generic green vase with yellow and white tulips a day late! I had to call and see where the flowers were and they said they had a mix up with web orders! Now I want them to return some money or redeliver her the right flowers and vase! BUT they won't budge and will only give 20% out of a $75.00 order! I would not order from these people EVER!

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BUYER BEWARE!!! I ordered a dozen roses the day before Valentine's Day and they ensured they would be delivered the next day by 4:00. It took me nearly 3 hours to get through the phone lines, which probably is normal for the day prior to Valentine's Day. After placing the order, I received a confirmation via email. The next day, I waited in anticipation to hear that they had been received, but as the sun began to set, I began to wonder. I called Kuhn to confirm delivery and although the order was in the system, the arrangement had not been made or sent. They told me there was nothing they could do. I offered some suggestions, which included someone driving the arrangement to her home, but they were unwilling to offer such a service even after admitting they had made the error. Had it been any other day, I would not have been so upset. I'm 1200 miles away and could not make other arrangements to have a gift delivered on our first Valentine's Day!!! After such high recommendations, I expected a great experience. I am in amazement they wouldn't take responsibility for the mistake and make it right for me.

1
★☆☆☆☆

BUYER BEWARE!!! I ordered a dozen roses the day before Valentine's Day and they ensured they would be delivered the next day by 4:00. It took me nearly 3 hours to get through the phone lines, which probably is normal for the day prior to Valentine's Day. After placing the order, I received a confirmation via email. The next day, I waited in anticipation to hear that they had been received, but as the sun began to set, I began to wonder. I called Kuhn to confirm delivery and although the order was in the system, the arrangement had not been made or sent. They told me there was nothing they could do. I offered some suggestions, which included someone driving the arrangement to her home, but they were unwilling to offer such a service even after admitting they had made the error. Had it been any other day, I would not have been so upset. I'm 1200 miles away and could not make other arrangements to have a gift delivered on our first Valentine's Day!!! After such high recommendations, I expected a great experience. I am in amazement they wouldn't take responsibility for the mistake and make it right for me.

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I stopped in to browse and was really struck by their lifelike silk flowers. I ended up buying a bunch of peonies (I think, I am no flower expert!) for a song. My friends and family have all mistaken them for live flowers! Really friendly staff and other gifts, cards and of course real flowers!

5
★★★★★

I stopped in to browse and was really struck by their lifelike silk flowers. I ended up buying a bunch of peonies (I think, I am no flower expert!) for a song. My friends and family have all mistaken them for live flowers! Really friendly staff and other gifts, cards and of course real flowers!

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I was driving by their store and saw the beautiful arrangments in the window and since mothers day was just a few days away I went inside and checked the place out. I was very impressed with their variety and quality of flowers. I have been back there every time I want to get flowers for an ocassion.
Their prices are slightly higher than other stores, but I think the quality and variety is so much better than other stores that I would never even try any where else now.

5
★★★★★

I was driving by their store and saw the beautiful arrangments in the window and since mothers day was just a few days away I went inside and checked the place out. I was very impressed with their variety and quality of flowers. I have been back there every time I want to get flowers for an ocassion.
Their prices are slightly higher than other stores, but I think the quality and variety is so much better than other stores that I would never even try any where else now.

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If you ever need a fabulous arrangement sent call here. If you happen to live in the area stop by the shop near the holidays-they window displays are beautiful. also have a website www.kuhnflowers.com

5
★★★★★

If you ever need a fabulous arrangement sent call here. If you happen to live in the area stop by the shop near the holidays-they window displays are beautiful. also have a website www.kuhnflowers.com

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Kuhn Flowers has been one of the top shelf florists in North Florida for many years. Cut arrangements and potted plants are all prepared with every detail in place. I recently recieved a dishgarden and potted plant and was again reminded why I prefer the care and quality that flows from each order they deliver. Customer Service at Kuhn is the more professional.
The price is slightly higher, but when you want to make sure that your order for flowers arrives in perfect condition, it's well worth the slight difference in cost.

5
★★★★★

Kuhn Flowers has been one of the top shelf florists in North Florida for many years. Cut arrangements and potted plants are all prepared with every detail in place. I recently recieved a dishgarden and potted plant and was again reminded why I prefer the care and quality that flows from each order they deliver. Customer Service at Kuhn is the more professional.
The price is slightly higher, but when you want to make sure that your order for flowers arrives in perfect condition, it's well worth the slight difference in cost.

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The flowers are fresh. The arrangements are beautiful and maticulously done. They are friendly and know their business well. It is refreshing to go someplace where the staff knows what they are doing AND are nice. HIGHLY recommended for weddings.

5
★★★★★

The flowers are fresh. The arrangements are beautiful and maticulously done. They are friendly and know their business well. It is refreshing to go someplace where the staff knows what they are doing AND are nice. HIGHLY recommended for weddings.

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Kuhn is wonderful - both receiving and giving! The staff is always very pleasant and helpful. I am one of those people who likes things unique, different from the everyday, and they have very artful designers who will work with you to get exactly what you have in mind. And don't miss their window at Christmas time!

5
★★★★★

Kuhn is wonderful - both receiving and giving! The staff is always very pleasant and helpful. I am one of those people who likes things unique, different from the everyday, and they have very artful designers who will work with you to get exactly what you have in mind. And don't miss their window at Christmas time!

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