Kid Kare Assoc

★★★★☆

About Kid Kare Assoc

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  • Pediatricians

Health & Medical

Health & Medical
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Kaiser Permanente Medical Ctr

910 Marshall St Redwood City, CA

4.1 10
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We love Dr. Laura (Chiang) and every other doctor we've seen. I agree with the review that talks about the lazy office staff. Don't expect to be welcomed, smiled at, or thanked. It's a shame that this level of "customer service" passes.

4
★★★★☆

We love Dr. Laura (Chiang) and every other doctor we've seen. I agree with the review that talks about the lazy office staff. Don't expect to be welcomed, smiled at, or thanked. It's a shame that this level of "customer service" passes.

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Love Dr Nikki and the nurses at Kid Kare. They always make time for sick visits. Are quick to call back during after hours. All the front desk staff, nurses and Nikki are super friendly and great with the kids. My girls are always excited to see "Doctor Mickey" as they call her. In addition to the attentive care and great memory my children's health, development, activity and emotions - Dr Nikki was very understanding and helpful when I had PPD and trouble breastfeeding after both births. Highly recommend this practice.

5
★★★★★

Love Dr Nikki and the nurses at Kid Kare. They always make time for sick visits. Are quick to call back during after hours. All the front desk staff, nurses and Nikki are super friendly and great with the kids. My girls are always excited to see "Doctor Mickey" as they call her. In addition to the attentive care and great memory my children's health, development, activity and emotions - Dr Nikki was very understanding and helpful when I had PPD and trouble breastfeeding after both births. Highly recommend this practice.

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From our first visit to our last one, a total of at least half a dozen, the medical staff from our usual pediatrician (Dr. Laura) to the nurse practitioners are great. However, each and EVERY time, the office staff is slow to acknowledge we are there even if we stand right up at the counter for a number of minutes AND no one else is waiting. I thought at first they didn't see us, but it became quickly apparent they looked at and then immediately ignored us. It seemed they were too engrossed in their personal conversations to break free to check us in. Extreme lack of customer service! And, while I was nothing but cordial and presented payment during check in, twice no one thanked me for the payment. Isn't that just good manners? They need a lesson on how to treat clients. Good thing the bedside manner of the medical staff is particularly good, otherwise there would be no reason to return to this bunch.

4
★★★★☆

From our first visit to our last one, a total of at least half a dozen, the medical staff from our usual pediatrician (Dr. Laura) to the nurse practitioners are great. However, each and EVERY time, the office staff is slow to acknowledge we are there even if we stand right up at the counter for a number of minutes AND no one else is waiting. I thought at first they didn't see us, but it became quickly apparent they looked at and then immediately ignored us. It seemed they were too engrossed in their personal conversations to break free to check us in. Extreme lack of customer service! And, while I was nothing but cordial and presented payment during check in, twice no one thanked me for the payment. Isn't that just good manners? They need a lesson on how to treat clients. Good thing the bedside manner of the medical staff is particularly good, otherwise there would be no reason to return to this bunch.

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These doctors are great. If you need a sick visit they can always, always, fit you in on the same day. The doctors and staff are friendly and I love the murals in the rooms, and understand the pacifier tree in the waiting room, although its a bit creepy to me. I started out with them 5 years ago with my first child, then left the country for 3 years. Even though i live much further away, I still go to them with all four of my children. Doctor Laurie rocks!

4
★★★★☆

These doctors are great. If you need a sick visit they can always, always, fit you in on the same day. The doctors and staff are friendly and I love the murals in the rooms, and understand the pacifier tree in the waiting room, although its a bit creepy to me. I started out with them 5 years ago with my first child, then left the country for 3 years. Even though i live much further away, I still go to them with all four of my children. Doctor Laurie rocks!

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The doctor displayed good diagnostic skills; however the front desk staff could learn a lesson or two on customer service and manners from any Starbucks barista. A culture of deaf ears is the word of the day regarding 45 minute late appointments on multiple occasions without any apologies. There were a couple of noteable exceptions, but it is unfortunate that such great doctors are either unaware or do not care about the value of their patient's time.

2
★★☆☆☆

The doctor displayed good diagnostic skills; however the front desk staff could learn a lesson or two on customer service and manners from any Starbucks barista. A culture of deaf ears is the word of the day regarding 45 minute late appointments on multiple occasions without any apologies. There were a couple of noteable exceptions, but it is unfortunate that such great doctors are either unaware or do not care about the value of their patient's time.

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Dr. Eileen has been our pediatrician for both of our kids and we love her. She - and the rest of the docs at Kid Kare - are really great with children and are always happy to answer thelong list of questions we have as parents. Most of the doctors are experienced moms themselves which is very helpful and all are intelligent and thoughtful. In 2009 they seemed to get flu shots and H1N1 shots before PAMF did. Would definitely recommend this group!

5
★★★★★

Dr. Eileen has been our pediatrician for both of our kids and we love her. She - and the rest of the docs at Kid Kare - are really great with children and are always happy to answer thelong list of questions we have as parents. Most of the doctors are experienced moms themselves which is very helpful and all are intelligent and thoughtful. In 2009 they seemed to get flu shots and H1N1 shots before PAMF did. Would definitely recommend this group!

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We saw one of the doctors at Kid Kare Associates for several years. While I was often frustrated with the long wait times - I routinely waited up to an hour for a regularly scheduled check up for my child - and the dirty, crowded waiting room, I initially liked the doctor and some of the front desk staff were very friendly and warm. She was friendly, made great conversation but I ultimately realized that she wasn't paying much attention to my kids - just me. She missed a major problem with one of my children and brushed off my concerns. There are so many great pediatricians in the area, I'd skip this one.

2
★★☆☆☆

We saw one of the doctors at Kid Kare Associates for several years. While I was often frustrated with the long wait times - I routinely waited up to an hour for a regularly scheduled check up for my child - and the dirty, crowded waiting room, I initially liked the doctor and some of the front desk staff were very friendly and warm. She was friendly, made great conversation but I ultimately realized that she wasn't paying much attention to my kids - just me. She missed a major problem with one of my children and brushed off my concerns. There are so many great pediatricians in the area, I'd skip this one.

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My girls see Dr. Ruberstein (known as Dr. Laurie to them) at Kid Kare and love her. She remembers everything about your child and will make sure all your questions are answered before you leave. School forms are filled out immediately. Special infant check-up hours before all the sick kids get into the office.

PROS:
CONS: closed during lunch time

5
★★★★★

My girls see Dr. Ruberstein (known as Dr. Laurie to them) at Kid Kare and love her. She remembers everything about your child and will make sure all your questions are answered before you leave. School forms are filled out immediately. Special infant check-up hours before all the sick kids get into the office.

PROS:
CONS: closed during lunch time

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The doctors at Kid Kare are supurb. The staff is friendly and helpful, and there are no long, painful waiting room experiences. They are truly top notch!

5
★★★★★

The doctors at Kid Kare are supurb. The staff is friendly and helpful, and there are no long, painful waiting room experiences. They are truly top notch!

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This Pediatrican practice is wonderful! There are 4 Dr.'s (I think) and they are all caring and attentive. I have never had any problem getting same day appointments or having a nurse return my call. They really seem to care about the entire family, really taking the time to listen to you at each visit.

5
★★★★★

This Pediatrican practice is wonderful! There are 4 Dr.'s (I think) and they are all caring and attentive. I have never had any problem getting same day appointments or having a nurse return my call. They really seem to care about the entire family, really taking the time to listen to you at each visit.

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