Pet Center LLC

★★★★☆

Pets & Animals

Pets & Animals
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583 Bantam Rd Bantam, CT

3.5294 17
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We have always owned golden retrievers, but now I wanted a little lap dog. Our last golden died a few years ago and we have been on the search for a new family member for a while now. We have gone to many puppy stores and were not impressed with the puppy or the price. The puppies we visited we could barely get near them because they were absolutely wild, and who wants to spend 1800.00 on that?
We went to Pet Center and could not believe how sweet the puppies were! My baby chose me, she came up to the gate and looked at me, and I just loved her. The price was much better and the puppies were healthy looking and well treated. My baby is healthy, she has had all her shots, and she came with her record from a local vet. My chi remembers the nice man who was quiet and gentle who had cared for her and the others. She easily goes to him, which is pretty good for my slow to warm chi. I travel 25 min to buy the same holistic food she was raised on there, and so she can visit. I would (and have) highly recommend them for your next little baby!

5
★★★★★

We have always owned golden retrievers, but now I wanted a little lap dog. Our last golden died a few years ago and we have been on the search for a new family member for a while now. We have gone to many puppy stores and were not impressed with the puppy or the price. The puppies we visited we could barely get near them because they were absolutely wild, and who wants to spend 1800.00 on that?
We went to Pet Center and could not believe how sweet the puppies were! My baby chose me, she came up to the gate and looked at me, and I just loved her. The price was much better and the puppies were healthy looking and well treated. My baby is healthy, she has had all her shots, and she came with her record from a local vet. My chi remembers the nice man who was quiet and gentle who had cared for her and the others. She easily goes to him, which is pretty good for my slow to warm chi. I travel 25 min to buy the same holistic food she was raised on there, and so she can visit. I would (and have) highly recommend them for your next little baby!

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My wife always went there for dog food until the diamond company had a recall. We brought receipt with food back to store and was told no refunds. Even though company states bring back from where purchased for full refund. She wants customer to deal with company on returns. Not the way to run a business!!!! So decided not to wait 8 weeks for refund from company and would be faster to take her to small claims put a lien on her business and call channel 3 on your side. That should make her business more profitable with that kind of plublicity!!! DO NOT SHOP AT THIS STORE!!! RUDE OWNER AND BAD BUSINESS PRACTICES.

1
★☆☆☆☆

My wife always went there for dog food until the diamond company had a recall. We brought receipt with food back to store and was told no refunds. Even though company states bring back from where purchased for full refund. She wants customer to deal with company on returns. Not the way to run a business!!!! So decided not to wait 8 weeks for refund from company and would be faster to take her to small claims put a lien on her business and call channel 3 on your side. That should make her business more profitable with that kind of plublicity!!! DO NOT SHOP AT THIS STORE!!! RUDE OWNER AND BAD BUSINESS PRACTICES.

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i have never purchased a puppy from a pet store until 5 yrs. ago while walking by the pet center ,one little cutie caught my eye.when i went in the ladies were VERY nice.When they handed me the dog,it was a no brainer,it had to come home with me.I have to say that this is one of the most loving,healthy dogs that i had ever owned.Just yesterday,same thing,was walking by and stoped in to see the cuties,and came home with another puppy!!!! There are horror stories even with the best private breeder.I love this place,they have been very nice every time that i have gone in.Would buy another puppy in a few years from them,but need to work on hubby!!!!

5
★★★★★

i have never purchased a puppy from a pet store until 5 yrs. ago while walking by the pet center ,one little cutie caught my eye.when i went in the ladies were VERY nice.When they handed me the dog,it was a no brainer,it had to come home with me.I have to say that this is one of the most loving,healthy dogs that i had ever owned.Just yesterday,same thing,was walking by and stoped in to see the cuties,and came home with another puppy!!!! There are horror stories even with the best private breeder.I love this place,they have been very nice every time that i have gone in.Would buy another puppy in a few years from them,but need to work on hubby!!!!

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This is a great store! I've been going there for 3 years now and travel 25 miles each way. Prices are reasonable and the service is great. I like how the puppies are grouped together instead of cages.

5
★★★★★

This is a great store! I've been going there for 3 years now and travel 25 miles each way. Prices are reasonable and the service is great. I like how the puppies are grouped together instead of cages.

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The store and the staff are absolutely wonderful, I have no idea why such poor reviews. I purchased my cocker spaniel last December and she is a joy. I've brought her for grooming and will be making another appointment today. I've bought food, toys etc there. They do a very brisk business. Unfortunately it's usually people who are not satisfied who take the time to write a review.
Let me assure you that these puppies are treated well, the store is clean and the staff, especially the owner, a joy to work with according to this satisfied puppy owner.

5
★★★★★

The store and the staff are absolutely wonderful, I have no idea why such poor reviews. I purchased my cocker spaniel last December and she is a joy. I've brought her for grooming and will be making another appointment today. I've bought food, toys etc there. They do a very brisk business. Unfortunately it's usually people who are not satisfied who take the time to write a review.
Let me assure you that these puppies are treated well, the store is clean and the staff, especially the owner, a joy to work with according to this satisfied puppy owner.

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I have purchased pets from pet city for a while now, the reason I like them is the dogs play with each other in a little area all day long They are not in cages, but socializing with the others. I want that quality in a dog, I plan to take on walks, as you will meet other people with dogs along the way, and I want my dog to be friendly. I was surprized to read people think the staff is not nice, because they have always been good to myself and my teen.

5
★★★★★

I have purchased pets from pet city for a while now, the reason I like them is the dogs play with each other in a little area all day long They are not in cages, but socializing with the others. I want that quality in a dog, I plan to take on walks, as you will meet other people with dogs along the way, and I want my dog to be friendly. I was surprized to read people think the staff is not nice, because they have always been good to myself and my teen.

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1 out of 1 people found this review helpful.

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I brought my dog to get her hair cut, I score the trim a 11. The workers were very nice again an 11. The cost was well worth it. Thank you!!!! Pookie and I will be back.

5
★★★★★

I brought my dog to get her hair cut, I score the trim a 11. The workers were very nice again an 11. The cost was well worth it. Thank you!!!! Pookie and I will be back.

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1 out of 1 people found this review helpful.

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I promise you the vet bills will far outweigh the cost of the dog.
Never purchase a puppy from a pet store. If they tell you they are from Breeders it is actually a breeder in a PUPPY MILL where the dogs and puppies are subjected to horrible cruelty and filthy conditions.
Please only purchase a pet from a breeder where you can meet the pup's parents and see the place where they were born with your OWN TWO EYES. There are a lot of rescue organizations that offer pure breeds if that is what you want, or a dog from a local shelter is a great option. Purchasing a puppy should take time and patience. You should know who you are dealing with and purchase an animal in a responsible manner.
www.savepuppymilldogs.org is a great place to learn more about pet stores selling puppies.

2
★★☆☆☆

I promise you the vet bills will far outweigh the cost of the dog.
Never purchase a puppy from a pet store. If they tell you they are from Breeders it is actually a breeder in a PUPPY MILL where the dogs and puppies are subjected to horrible cruelty and filthy conditions.
Please only purchase a pet from a breeder where you can meet the pup's parents and see the place where they were born with your OWN TWO EYES. There are a lot of rescue organizations that offer pure breeds if that is what you want, or a dog from a local shelter is a great option. Purchasing a puppy should take time and patience. You should know who you are dealing with and purchase an animal in a responsible manner.
www.savepuppymilldogs.org is a great place to learn more about pet stores selling puppies.

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1 out of 2 people found this review helpful.

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I have bought pets at this store, and food, etc. their pups are all well cared for and come in hundreds cheaper than a lot of other pet shops. The owner does run hot and cold, but on the whole she is a nice person. She runs a place where the animals are not in cages, they play and socialize with one another. Not like other pets stores where the animals get out for a little while, these pups play all the time. The staff has never been anything but nice, so I was surprised to read otherwise. But even if the owner was cold all the time, I would still shop there because of how well they treat their pups. they also use a vet that is well respected and not cheap. Sometimes people are just better with animals.

5
★★★★★

I have bought pets at this store, and food, etc. their pups are all well cared for and come in hundreds cheaper than a lot of other pet shops. The owner does run hot and cold, but on the whole she is a nice person. She runs a place where the animals are not in cages, they play and socialize with one another. Not like other pets stores where the animals get out for a little while, these pups play all the time. The staff has never been anything but nice, so I was surprised to read otherwise. But even if the owner was cold all the time, I would still shop there because of how well they treat their pups. they also use a vet that is well respected and not cheap. Sometimes people are just better with animals.

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I went into this store since I was in the area and in need of bird seed. They didn't have the type of food that my bird eats and the other bagged foods were very expensive, I had to buy the scoopable food. They charge by the scoop which seemed strange to me. I went up and payed for it... they didn't even have twist ties or rubber bands to keep it shut so they tried to staple it closed and ripped the bag... nice. They finally found a rubber band to keep it shut. Once I got home I noticed that there were bugs in the bird seed. It wasn't just a couple it was an infestation. I called them and they said that they were open until 7. I went back to the Bug Center and the lady tried to tell me that my parrot will eat all these bugs...(not in my house he won't.) I just asked very nicely to have my money back. She said no they don't do that. I asked her a couple more times and she wouldn't hear any of it. They tried to give me a bag full of sunflower seeds which offer no nutrition to parrots. And my bird won't eat the large seed so they gave me the same amount of scoopable food that I got, but from a different bag. I told them I didn't want any seed from their store and I wanted my money back but she said too bad. I left and I went over to another store. When I was getting ready to go home i saw bugs in the second bag of food. I went back in and said there are bugs in this bag of food. She replied very cockily that "there are no bugs in this food." I said look there they are. She said in her rude voice "WHATEVER". and she kept rolling her eyes and muttering under her breath "WHATEVER". I ended up getting reimbursed for this even though according to her they have a policy that they do not accept food returns. It would have been a whole lot easier if they just gave me my money back in the beginning. During the time I was filling out the return paper she kept rolling her eyes. I told her she shouldn't roll her eyes at her customers. And her reply to that was "You shouldn't disrespect women." I didn't even say anything about women. I left. I will never go back to this store again. And my advice to you is that if you don't want to deal with the rude attitudes don't go there. I will go to either Pets Mart or Petco or I will start making longer trips down to the Parrots and Company. The Parrots and Company is an excellent place to buy supplies for your feathered friend and I wish I had more time to go down there the other day. Their staff is also very knowledgeable at the Parrots and Company.

1
★☆☆☆☆

I went into this store since I was in the area and in need of bird seed. They didn't have the type of food that my bird eats and the other bagged foods were very expensive, I had to buy the scoopable food. They charge by the scoop which seemed strange to me. I went up and payed for it... they didn't even have twist ties or rubber bands to keep it shut so they tried to staple it closed and ripped the bag... nice. They finally found a rubber band to keep it shut. Once I got home I noticed that there were bugs in the bird seed. It wasn't just a couple it was an infestation. I called them and they said that they were open until 7. I went back to the Bug Center and the lady tried to tell me that my parrot will eat all these bugs...(not in my house he won't.) I just asked very nicely to have my money back. She said no they don't do that. I asked her a couple more times and she wouldn't hear any of it. They tried to give me a bag full of sunflower seeds which offer no nutrition to parrots. And my bird won't eat the large seed so they gave me the same amount of scoopable food that I got, but from a different bag. I told them I didn't want any seed from their store and I wanted my money back but she said too bad. I left and I went over to another store. When I was getting ready to go home i saw bugs in the second bag of food. I went back in and said there are bugs in this bag of food. She replied very cockily that "there are no bugs in this food." I said look there they are. She said in her rude voice "WHATEVER". and she kept rolling her eyes and muttering under her breath "WHATEVER". I ended up getting reimbursed for this even though according to her they have a policy that they do not accept food returns. It would have been a whole lot easier if they just gave me my money back in the beginning. During the time I was filling out the return paper she kept rolling her eyes. I told her she shouldn't roll her eyes at her customers. And her reply to that was "You shouldn't disrespect women." I didn't even say anything about women. I left. I will never go back to this store again. And my advice to you is that if you don't want to deal with the rude attitudes don't go there. I will go to either Pets Mart or Petco or I will start making longer trips down to the Parrots and Company. The Parrots and Company is an excellent place to buy supplies for your feathered friend and I wish I had more time to go down there the other day. Their staff is also very knowledgeable at the Parrots and Company.

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1 out of 1 people found this review helpful.

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I once went into the store, and i was interested in see a puppy, i asked the lady at the counter, who i believe may have been the owner if i could take a look at the puppy, she looked and me and said in a rude tone what do you think and continued her work. The customer service at this place is horrible, the employees never seem to be happy and are also rude. When you ask to go downstairs they make a big deal out of it as if they are doing you a huge favor and watch your every move. I do not like to go to this Pet Store and will go up to Petco instead.

4
★★★★☆

I once went into the store, and i was interested in see a puppy, i asked the lady at the counter, who i believe may have been the owner if i could take a look at the puppy, she looked and me and said in a rude tone what do you think and continued her work. The customer service at this place is horrible, the employees never seem to be happy and are also rude. When you ask to go downstairs they make a big deal out of it as if they are doing you a huge favor and watch your every move. I do not like to go to this Pet Store and will go up to Petco instead.

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1 out of 1 people found this review helpful.

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Well, i have been a regular customer at the Pet Center for about 2 years now. I moved up here from Massachusetts and needed a local Pet Store to do my shopping. I came in and introduced myself to the staff, as i am a friendly and welcoming person. At the time the employees that were on were 2 Gentlemen and 2 Ladies. All of them were very friendly and helping, and could provide me with the answers i needed to take better care of my animal. They also have an extremely vast selection of dog foods there, well not just dog foods all there animal foods there. But the dog section was most impressive, all of the food there are holistic and all natural. Which is really good considering the pet food scare that we faced not to long ago. And most people are opposed to buying a dog from a pet store, I am not one of those people. If you see the way that they keep there dogs, it is absolutely wonderful, all of them get to play together and have plenty of room to run around. And there not confined to a metal kennel like some places. The prices there are reasonable. And since i have been up here all the friends that i have made i tell them if they need anything, anything at all for their animals the Pet Center is the only place to go.

4
★★★★☆

Well, i have been a regular customer at the Pet Center for about 2 years now. I moved up here from Massachusetts and needed a local Pet Store to do my shopping. I came in and introduced myself to the staff, as i am a friendly and welcoming person. At the time the employees that were on were 2 Gentlemen and 2 Ladies. All of them were very friendly and helping, and could provide me with the answers i needed to take better care of my animal. They also have an extremely vast selection of dog foods there, well not just dog foods all there animal foods there. But the dog section was most impressive, all of the food there are holistic and all natural. Which is really good considering the pet food scare that we faced not to long ago. And most people are opposed to buying a dog from a pet store, I am not one of those people. If you see the way that they keep there dogs, it is absolutely wonderful, all of them get to play together and have plenty of room to run around. And there not confined to a metal kennel like some places. The prices there are reasonable. And since i have been up here all the friends that i have made i tell them if they need anything, anything at all for their animals the Pet Center is the only place to go.

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1 out of 2 people found this review helpful.

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I have been going to this pet store for their great deals on their fishes. But if not for that, I would never set foot on that pet store ever after my worst experience goint to a store. I went there with my wife and my 2 y/o kid to look for a fish to be added to my community tank. They greeted us with 'courtesy' and asked may "I help you?". I said "We'll look around for a new fish (with a friggin smile on my face to reflect thier 'courtesy')." and guess what I heard after we made a few steps down the stairs, "We dont open for people who just look around." and she said that loud enough for us to hear it. ..If it wasnt for my kids enthusiasm that moment, I would have confronted her.

Another is when I was going around town to canvass aquarium stand. I asked is they hace an aquarium stand for a 55 gallon tank and all I got was a "yes" and a boring look. c'mon, she should have proactively asked me questions to know what i need. We just ended up with a question and answer.

All of the people who work there doesnt know what customer service is except for that guy (i think hes gay, but no offense) that is really happy with his job. Overall, I woudnt recommend this pet store. Better go to PETCO and spend a bit more than buy there and give those RUDE people a job.

2
★★☆☆☆

I have been going to this pet store for their great deals on their fishes. But if not for that, I would never set foot on that pet store ever after my worst experience goint to a store. I went there with my wife and my 2 y/o kid to look for a fish to be added to my community tank. They greeted us with 'courtesy' and asked may "I help you?". I said "We'll look around for a new fish (with a friggin smile on my face to reflect thier 'courtesy')." and guess what I heard after we made a few steps down the stairs, "We dont open for people who just look around." and she said that loud enough for us to hear it. ..If it wasnt for my kids enthusiasm that moment, I would have confronted her.

Another is when I was going around town to canvass aquarium stand. I asked is they hace an aquarium stand for a 55 gallon tank and all I got was a "yes" and a boring look. c'mon, she should have proactively asked me questions to know what i need. We just ended up with a question and answer.

All of the people who work there doesnt know what customer service is except for that guy (i think hes gay, but no offense) that is really happy with his job. Overall, I woudnt recommend this pet store. Better go to PETCO and spend a bit more than buy there and give those RUDE people a job.

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1 out of 1 people found this review helpful.

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I have never before in my life received such horrible service...two days in a row! I purchased a cage for my puppy although the one I wanted they didn't have. Instead of offering to order what I needed they sold me one that was not right for the dog. Less than an hour later I returned to the store and learned that I could not get my money back however I could have store credit. Unacceptable, store credit is not going to give me what my dog needs. The boy behind the counter had no idea what to do and was refusing to give me my money back, he said he didn't know how and it was also against policy. If I wanted a check I would be charged a 20% restocking fee. When he was asked where that was posted at first he couldn't find it until another employee found it hidden under some other things on the wall. As far as I am concerned if it is not CLEARLY posted it might as well not be posted at all. We were at a stalemate so he finally called the owner who said she would take care of it tomorrow, I had to make a third trip to the store. Upon arrival I received numerous glares and bad looks, I also had to wait for more than 20 minutes for the owner to come to the front. The entire time I waited another employee was vacuuming around all of the customers' feet, when someone had a question for her she never even shut it off forcing the customer to yell. When the owner was trying to refund me, which she ended up doing it all wrong and it took and eternity to fix, the boy who didn't know how to do a refund and the woman who has no idea when would be a good time to vacuum sat behind the counter. She was plucking his eye brows, disgusting to say the least. All the while they were bad mouthing our own police department. This is not the first time I have been in that store and they have been plucking eye brows and bad mouthing the people who protect them and their business. Absolutely unacceptable and was the worst customer service ever!! Hello PETCO.

4
★★★★☆

I have never before in my life received such horrible service...two days in a row! I purchased a cage for my puppy although the one I wanted they didn't have. Instead of offering to order what I needed they sold me one that was not right for the dog. Less than an hour later I returned to the store and learned that I could not get my money back however I could have store credit. Unacceptable, store credit is not going to give me what my dog needs. The boy behind the counter had no idea what to do and was refusing to give me my money back, he said he didn't know how and it was also against policy. If I wanted a check I would be charged a 20% restocking fee. When he was asked where that was posted at first he couldn't find it until another employee found it hidden under some other things on the wall. As far as I am concerned if it is not CLEARLY posted it might as well not be posted at all. We were at a stalemate so he finally called the owner who said she would take care of it tomorrow, I had to make a third trip to the store. Upon arrival I received numerous glares and bad looks, I also had to wait for more than 20 minutes for the owner to come to the front. The entire time I waited another employee was vacuuming around all of the customers' feet, when someone had a question for her she never even shut it off forcing the customer to yell. When the owner was trying to refund me, which she ended up doing it all wrong and it took and eternity to fix, the boy who didn't know how to do a refund and the woman who has no idea when would be a good time to vacuum sat behind the counter. She was plucking his eye brows, disgusting to say the least. All the while they were bad mouthing our own police department. This is not the first time I have been in that store and they have been plucking eye brows and bad mouthing the people who protect them and their business. Absolutely unacceptable and was the worst customer service ever!! Hello PETCO.

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1 out of 1 people found this review helpful.

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I've been going to this shop for years now, they're the only place that carries my dogs food. When we had to switch, the owner offered to special order any food we wanted for us. They can be snippy at times, and I did run into a problem over a fish tank, it was priced as a great deal and when I went to buy it they said it was priced wrong and tried hiking the price up drastically. Great deals on fish, mainly because they're not very knowledable on what they have. I personally wouldn't know about their reliability for puppies, I would never buy a puppy from a pet shop...doing that means supporting puppy mills. They do get their kittens locally though, so you can be relitively sure your kittens are healthy, home raised babies, which is definitly worth the price.

PROS: Willing to special order if you need something specific, good selection
CONS: Can seem a bit rude sometimes, sells puppies

3
★★★☆☆

I've been going to this shop for years now, they're the only place that carries my dogs food. When we had to switch, the owner offered to special order any food we wanted for us. They can be snippy at times, and I did run into a problem over a fish tank, it was priced as a great deal and when I went to buy it they said it was priced wrong and tried hiking the price up drastically. Great deals on fish, mainly because they're not very knowledable on what they have. I personally wouldn't know about their reliability for puppies, I would never buy a puppy from a pet shop...doing that means supporting puppy mills. They do get their kittens locally though, so you can be relitively sure your kittens are healthy, home raised babies, which is definitly worth the price.

PROS: Willing to special order if you need something specific, good selection
CONS: Can seem a bit rude sometimes, sells puppies

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1 out of 1 people found this review helpful.

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I bought a puppy from Pet Center and had some medical problems with her....it was nothing major but I did need to ask some questions. The owner, the woman who sold me her, would not even come to the phone!
I made the fact known that I DID NOT want to return her nor did I expect any monetary reimbursments...I just wanted knowledge and some information regarding her.
They replied by stating my vet always made big deals out of nothing and that the vet they used said my pup was fine.
I will never set foot in that store again and I'm glad I've been able to steer other potential customers away.

PROS:
CONS: Nasty, uncaring employees and owner just as bad

1
★☆☆☆☆

I bought a puppy from Pet Center and had some medical problems with her....it was nothing major but I did need to ask some questions. The owner, the woman who sold me her, would not even come to the phone!
I made the fact known that I DID NOT want to return her nor did I expect any monetary reimbursments...I just wanted knowledge and some information regarding her.
They replied by stating my vet always made big deals out of nothing and that the vet they used said my pup was fine.
I will never set foot in that store again and I'm glad I've been able to steer other potential customers away.

PROS:
CONS: Nasty, uncaring employees and owner just as bad

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2 out of 2 people found this review helpful.

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Have purchased pets, food and accessories from this store. Some of the experiences were great, but some were very disappointing. I tend to go to Petco first, and if I cannot find what I need there I go here. The staff here seems pretty knowledgeable in their animals and their needs, but for front desk service it's hit or miss for friendly, knowledgeable service. They do have some good connections in getting custom orders that other stores won't bother with!

PROS: Easy access to downtown, pretty good variety of foods and accessories
CONS: Attitudes can be a bit of a turn-off but it's still worth trying

3
★★★☆☆

Have purchased pets, food and accessories from this store. Some of the experiences were great, but some were very disappointing. I tend to go to Petco first, and if I cannot find what I need there I go here. The staff here seems pretty knowledgeable in their animals and their needs, but for front desk service it's hit or miss for friendly, knowledgeable service. They do have some good connections in getting custom orders that other stores won't bother with!

PROS: Easy access to downtown, pretty good variety of foods and accessories
CONS: Attitudes can be a bit of a turn-off but it's still worth trying

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1 out of 1 people found this review helpful.

 

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