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Auto Parts & Accessories, Computer Hardware, Consumer Electronics Stores, Camera Stores, Major Appliances
Home Theater Systems, DVDs, Music CDs & Tapes, Stereo Stores, TVs and Radios, VCRs, Video Equipment
Best Buy Co., Inc is North America's number-one specialty retailer of consumer electronics, personal computers, entertainment software and appliances.
I have tried to reach them by phone NUMEROUS times to inquire about availability of a particular product. I have NEVER had anyone answer the phone. Once you press "3" to speak to a sales associate (or "0" for that matter), the phone will ring and ring and ring...and ring. No one answers! It's incredible. One one occasion, I decided to try pressing the option for the Geek Squak, and surprisingly someone DID answer the phone! Once he told me he needed to transfer me to Media for the software I was looking for, voila! Same old store...the phone just rang...and rang...and rang.
Posted 08/30/09 | Report Abuse
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Its a nice store. I felt people were working hard to smile and welcome me in. But as soon as I went looking for my CD I felt everyone was watching me. I felt as if everywhere I went there was someone staring at me instead of coming to help. As soon as I got in line I was ready to just leave. I have never felt so direspected in my life. I waited in line jus like everyone else and as soon as I got to the front of the line a guy asked me to step aside and to go check out at customer service. I wasnt in a hurry and i just waited in line and they make we get out of line and get checked out at customer service when i am already first in line? The line was moving pretty fast and I dont see why they didnt ask the last person in line to do that. And not to mention how I over heard an employee on his head set asking to watch some black guy in media?!.. and than he got back on and said he is not stereo typin? I believe I will never shop at BEST Buy Tacoma again!
Posted 12/11/08 | Report Abuse
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This Best Buy store really impressed me, honored a price match from Circuit City that Circuit City itself would not honor. Circuit City Stated it was a misprint. When I went to Best Buy their customer service was top notch and honored the price match. Great service.
Posted 09/06/05 | Report Abuse
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I placed an order on line to pick up at the store. I get an email telling me to pick up the item at the Tacaoma WA location. I drive over an hour to get there to find out they had part of the order the part that was 23.00 a lap top case that I could have gotten closer, but it was part of a lap top bundle. They have charged my credit card but I have no product. After talking with the manager and getting no where I told them to cancel the order. Guess what since it was placed on best buy. com they are a sepearte company! I can't get through by phone and I still have the charge haning out there on my credit card! What a rip off. They tell me to go to Olympia where they show 7 in stock, another two hour drive! I will never do business with this company again!! In todays economy they are going to end up out of business with business pratices like that!
Pros: NONE WHAT SO EVER
Cons: THEY WILL SCREW YOU
Posted 11/29/09
I would completely avoid this store for their willingness to screw the customer and treat you like an idiot. I purchased a laptop from the Puyallup store, but when it broke I took it to this store as it was closer to home. Big mistake. They put a bad motherboard in it, and then proceeded to play pass the buck and put me off instead of honoring their warranty and fixing it. They even lied to me, saying that they would send it back to their offsite repair (of course the ones who were screwing up), while it sat on a shelf. I would go ANYWHERE else before I let these people take my money to sell me a crappy product and then outright lie to me.
Pros: Cheap Prices
Cons: Horrible service, crappy products
Posted 08/07/06
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