Chase Bank

★☆☆☆☆
  • 5801 Sunrise Blvd

    Citrus Heights, CA 95610

    Map & Directions
  • 916-863-2750

About Chase Bank

Categories
  • Banks
  • ATM
Details
  • ATM
Hours
M-F 9am-6pm, Sa 9am-4pm, Su Closed
Special Offer
Chase Bank
Phones
  • Fax (855-595-2363)

Finance

Finance
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I called the Sunrise Office on 11/12 regarding a refi on my home and talked to the loan officer whose responsibility it is to handle home loans at this branch. As I had called around to see what the current rate was with other banks, I also asked Mr. S.M. what their current rate was. When he said that it was x plus 1/4 point I responded 'that's high'. This professional promptly HUNG UP THE PHONE ON ME. I could not believe what he had done. I called back hoping that I was wrong, that perhaps we had just gotten disconnected, but he refused to answer the phone!!
I consider this loan officer's conduct to be immature, rude and unprofessional. I guess the silver lining is that I was going to move all my banking business with whomever I refinanced with (which includes a very healthy 6 figure account). Finding out how they treat their clients before I moved all my business probably saved me some grief down the road.

0
★☆☆☆☆

I called the Sunrise Office on 11/12 regarding a refi on my home and talked to the loan officer whose responsibility it is to handle home loans at this branch. As I had called around to see what the current rate was with other banks, I also asked Mr. S.M. what their current rate was. When he said that it was x plus 1/4 point I responded 'that's high'. This professional promptly HUNG UP THE PHONE ON ME. I could not believe what he had done. I called back hoping that I was wrong, that perhaps we had just gotten disconnected, but he refused to answer the phone!!
I consider this loan officer's conduct to be immature, rude and unprofessional. I guess the silver lining is that I was going to move all my banking business with whomever I refinanced with (which includes a very healthy 6 figure account). Finding out how they treat their clients before I moved all my business probably saved me some grief down the road.

Message from Chase Bank

Find out how Chase can help you with checking, savings, mobile banking, and more. Deposit products provided by JPMorgan Chase Bank, N.A. Member FDIC.

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