BBVA Compass

★★★☆☆
  • 777 S Monaco Pkwy

    Denver, CO 80224

    Map & Directions
  • 303-390-2370

About BBVA Compass

Categories
  • Banks
Hours
M-Th 9am-5pm, F 9am-6pm, Sa-Su Closed
Phones
  • Fax (303-390-2375)

Finance

Finance
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If your searching this site for BBVA chances are you are getting ripped off by your bank and are looking for a new one. Just search BBVA Compass Complaints. After reading them you can go to Change.org and sign a petition to request that the United States Department of Justice investigate how BBVA, a theiving, money laundering bank from Spain, got a license to do business in the United States in the first place and who they paid off to get it. For more on the history of BBVA's criminal activity go to Codeforeblog.com

Petition: http://www.change.org/petitions/something-smells-in-bbva-s-approval-to-do-business-in-the-us

Capt Jim

1
★☆☆☆☆

If your searching this site for BBVA chances are you are getting ripped off by your bank and are looking for a new one. Just search BBVA Compass Complaints. After reading them you can go to Change.org and sign a petition to request that the United States Department of Justice investigate how BBVA, a theiving, money laundering bank from Spain, got a license to do business in the United States in the first place and who they paid off to get it. For more on the history of BBVA's criminal activity go to Codeforeblog.com

Petition: http://www.change.org/petitions/something-smells-in-bbva-s-approval-to-do-business-in-the-us

Capt Jim

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the manager of this bank is crazy rude, slow, stupid, and a liar. Bank here if you want to complicate your life by running back and forth to the bank to clean up the bank's mistakes. The manager threatened to keep the contents of my safe

3
★★★★★

the manager of this bank is crazy rude, slow, stupid, and a liar. Bank here if you want to complicate your life by running back and forth to the bank to clean up the bank's mistakes. The manager threatened to keep the contents of my safe

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I've received a statement from Compass Bank few days ago. Previous to me receiving my statement, I went to online banking to check my Credit Card balance (which I do often just to keep on top of things) and it said that I was -0.14, which means that I am in positive .14cents. After I looked at my paper statement ii showed a balance of nearly $50 and there was a late fee of $10 charged. So, I placed a phone call to their 1-800 number. The first person I spoke with had told me that I was looking at the wrong page of their website to check the activities on my CC, even though the page I used was the same as the one I've been using for nearly 10 years now (have been with Compass for almost 10 years). All of a sudden, I am told that the page is not catching up in the system with the correct information of my account activities. Basically, I was told that their online banking is giving the incorrect information to the customers. When I asked how is that possible and said that the whole purpose of online banking is to stay on top of things 24/7, I was told by a lady at the other end of the line that it's my fault and I should have gone to a page that is different from one I've been using for so many years. It was a lot of misleading information. The page I was on had my account number, the type of an account and "incorrect" balance on it. Which to me only means that I was at the right place and that they put incorrect balance on people's accounts so that later their customers would be paying "late fees" and would be blamed that they are the ones to blame for going to the wrong page even though you know you've been to that page millions of times before. On the top of it all, that lady on the other line was talking to me in the raised tone of voice and was extremely rude. I, of course, was outraged on how incompetent they were and that she was not even able to come up with a better excuse for charging me the late fee, so I asked to speak with the manager. When manager got on the phone he told me the same thing, that I went to the wrong link on their web page. Remember, I have to sign in in order to get to my credit card account, which clearly indicates that I am taking the right steps to get where I need to. At this point my husband got involved into the conversation since he over heard all the nonsense. He pushed the guy into the corner with the questions and the manager had no answers to any of the questions he was asked. So, I am closing my account with them, and never ever coming back to them. There was another episode not that long ago, back when I used to have a checking account with them. I've been in banking myself for nearly 12 years and I do know how to balance my check book. Somehow, they came up with the balance which was over $300 less than what I had in my books. When I came to the bank to see what was happening and why it was happening, they were not able to explain to me how they came up with over $300 less than I did. It took few months of me going over and over my account with them to try to figure it out, but no answers. At the end I was told that they will not put over $300 back on to my account, they will not do any more research and they never provided any proof to show me why I was over $300 short on their end.

1
★☆☆☆☆

I've received a statement from Compass Bank few days ago. Previous to me receiving my statement, I went to online banking to check my Credit Card balance (which I do often just to keep on top of things) and it said that I was -0.14, which means that I am in positive .14cents. After I looked at my paper statement ii showed a balance of nearly $50 and there was a late fee of $10 charged. So, I placed a phone call to their 1-800 number. The first person I spoke with had told me that I was looking at the wrong page of their website to check the activities on my CC, even though the page I used was the same as the one I've been using for nearly 10 years now (have been with Compass for almost 10 years). All of a sudden, I am told that the page is not catching up in the system with the correct information of my account activities. Basically, I was told that their online banking is giving the incorrect information to the customers. When I asked how is that possible and said that the whole purpose of online banking is to stay on top of things 24/7, I was told by a lady at the other end of the line that it's my fault and I should have gone to a page that is different from one I've been using for so many years. It was a lot of misleading information. The page I was on had my account number, the type of an account and "incorrect" balance on it. Which to me only means that I was at the right place and that they put incorrect balance on people's accounts so that later their customers would be paying "late fees" and would be blamed that they are the ones to blame for going to the wrong page even though you know you've been to that page millions of times before. On the top of it all, that lady on the other line was talking to me in the raised tone of voice and was extremely rude. I, of course, was outraged on how incompetent they were and that she was not even able to come up with a better excuse for charging me the late fee, so I asked to speak with the manager. When manager got on the phone he told me the same thing, that I went to the wrong link on their web page. Remember, I have to sign in in order to get to my credit card account, which clearly indicates that I am taking the right steps to get where I need to. At this point my husband got involved into the conversation since he over heard all the nonsense. He pushed the guy into the corner with the questions and the manager had no answers to any of the questions he was asked. So, I am closing my account with them, and never ever coming back to them. There was another episode not that long ago, back when I used to have a checking account with them. I've been in banking myself for nearly 12 years and I do know how to balance my check book. Somehow, they came up with the balance which was over $300 less than what I had in my books. When I came to the bank to see what was happening and why it was happening, they were not able to explain to me how they came up with over $300 less than I did. It took few months of me going over and over my account with them to try to figure it out, but no answers. At the end I was told that they will not put over $300 back on to my account, they will not do any more research and they never provided any proof to show me why I was over $300 short on their end.

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Their online banking is not worth much. I couldn't get anything set up online - savings, bill pay - so I went to the branch. They couldn't figure it out, the online message center just told me to visit my local branch or call. Finally I found some assistance but it took several attempts. Also, I left my debit card in their machine. If I had just lost it, the service center could have mailed me another; but since I left it in their machine I had to go to the branch to have them order and mail it to me. The final straw is for 5 months, I've been trying to get help w/MS Money import. They finally fessed up tonight that it is a known problem and they are not going to resolve it. Overall, they are just inconvenient - you have to mail in your receipts for ATM fees reimbursement and their rates are nothing special.

2
★★☆☆☆

Their online banking is not worth much. I couldn't get anything set up online - savings, bill pay - so I went to the branch. They couldn't figure it out, the online message center just told me to visit my local branch or call. Finally I found some assistance but it took several attempts. Also, I left my debit card in their machine. If I had just lost it, the service center could have mailed me another; but since I left it in their machine I had to go to the branch to have them order and mail it to me. The final straw is for 5 months, I've been trying to get help w/MS Money import. They finally fessed up tonight that it is a known problem and they are not going to resolve it. Overall, they are just inconvenient - you have to mail in your receipts for ATM fees reimbursement and their rates are nothing special.

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The absolute worst bank with the absolute least informed and under qualified staff. They have a fee for EVERYTHING including closing out some accounts. Their Bankers sell products they are not qualified to sell let alone understand-misleading clients on products and trapping them into something that was misrepresented and they never wanted but are now trapped into until retirement (20 years) instead of the six year commitment the the under qualified BBVA Compass employee explained.

People with complaints should send a letter to Financial Industry Regulatory Authority (FINRA) www.finra to report the bad practices and misrepresentations of BBVA Compass.

Do yourself a favor and don't even think about using this bank. You will regret it!

0
★☆☆☆☆

The absolute worst bank with the absolute least informed and under qualified staff. They have a fee for EVERYTHING including closing out some accounts. Their Bankers sell products they are not qualified to sell let alone understand-misleading clients on products and trapping them into something that was misrepresented and they never wanted but are now trapped into until retirement (20 years) instead of the six year commitment the the under qualified BBVA Compass employee explained.

People with complaints should send a letter to Financial Industry Regulatory Authority (FINRA) www.finra to report the bad practices and misrepresentations of BBVA Compass.

Do yourself a favor and don't even think about using this bank. You will regret it!

Pros: Not one thing

Cons: Under qualified staff, tons of fees and a total sham

.

I would like to say that this particular branch has been nothing but nice and has had great customer service since I have opened my account. I have been to other branches and have always had problems with them. Never ever have I had a bad experience with this branch (777 Monaco Parkway). I had a case where items of mine were stolen and the staff at the branch was very helpful, as well as the 800 customer service, which helped to have everything back in order within less than a week. They are very fast and friendly. Special kudos to E. Pyle there, who always remembers me when I come in. They are a great bank and look forward to being with them for a long time to come. Thanks you guys.

5
★★★★★

I would like to say that this particular branch has been nothing but nice and has had great customer service since I have opened my account. I have been to other branches and have always had problems with them. Never ever have I had a bad experience with this branch (777 Monaco Parkway). I had a case where items of mine were stolen and the staff at the branch was very helpful, as well as the 800 customer service, which helped to have everything back in order within less than a week. They are very fast and friendly. Special kudos to E. Pyle there, who always remembers me when I come in. They are a great bank and look forward to being with them for a long time to come. Thanks you guys.

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It's not a particular bank branch that's a problem. It's the customer "service" line. You might think it's not fair to hold the poor phone customer service over local branches; but since it's a part of the same company, they're ultimately responsible for the absurd "policies" that cause so many problems. I have a checking account with these guys, and I've had to call their 1-800 number a total of 3 times. ALL 3 times, the service agent was either incompetent, unhelpful, or their "policies" prevented them from assisting me on the phone. ALL 3 times I was told they couldn't help me over the phone and was directed to go to a branch in person to sort out the problem. ALL 3 times the problem was due to their error/incompetence/slug-like lack of speed in resolving issues. Don't get me wrong, no bank is perfect. But I've worked with several other banks in my life and have had similar problems, and ALL the others were able to sort it out and resolve the issue within a couple of minutes ON THE PHONE. With one of the problems, even AFTER I went and talked to someone at a branch in person, still took a month and a half to clear up! For something that should have taken a couple days at most. Whatever snot-nosed executive or pig-headed committee was in charge of drafting up "policies" for handling problems and assisting clients is ultimately responsible, and I must say there must be some grossly incompetent executives at Compass bank that don't give a damn about their customers. Avoid these guys; superficially Compass might look like any other bank, but underneath is a dark underbelly of arrogance and ineptitude.

1
★☆☆☆☆

It's not a particular bank branch that's a problem. It's the customer "service" line. You might think it's not fair to hold the poor phone customer service over local branches; but since it's a part of the same company, they're ultimately responsible for the absurd "policies" that cause so many problems. I have a checking account with these guys, and I've had to call their 1-800 number a total of 3 times. ALL 3 times, the service agent was either incompetent, unhelpful, or their "policies" prevented them from assisting me on the phone. ALL 3 times I was told they couldn't help me over the phone and was directed to go to a branch in person to sort out the problem. ALL 3 times the problem was due to their error/incompetence/slug-like lack of speed in resolving issues. Don't get me wrong, no bank is perfect. But I've worked with several other banks in my life and have had similar problems, and ALL the others were able to sort it out and resolve the issue within a couple of minutes ON THE PHONE. With one of the problems, even AFTER I went and talked to someone at a branch in person, still took a month and a half to clear up! For something that should have taken a couple days at most. Whatever snot-nosed executive or pig-headed committee was in charge of drafting up "policies" for handling problems and assisting clients is ultimately responsible, and I must say there must be some grossly incompetent executives at Compass bank that don't give a damn about their customers. Avoid these guys; superficially Compass might look like any other bank, but underneath is a dark underbelly of arrogance and ineptitude.

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I love this bank and here is the reasons why?

If you do have and overdraft they do call you and that gives you a chance faster to try and come up with the money to deposit. The mail here can take several days and if you don't take care of this problem right away the daily charges or a killer.

This bank is fast and friendly. They always try to offer another sevice when you do your regular banking.

The Bankers our always friendly. I just opened a business checking at this bank.

Do feel this bank has a great rate on Home Equity lines of Credit. I would call this their specialty. Also just giving great service is what I like.

I do feel bank overdraft charges our to much but this is at every bank not just compass.

PROS: A very fast growing bank and the reason is thier fast friendly sevice.
CONS: none

5
★★★★★

I love this bank and here is the reasons why?

If you do have and overdraft they do call you and that gives you a chance faster to try and come up with the money to deposit. The mail here can take several days and if you don't take care of this problem right away the daily charges or a killer.

This bank is fast and friendly. They always try to offer another sevice when you do your regular banking.

The Bankers our always friendly. I just opened a business checking at this bank.

Do feel this bank has a great rate on Home Equity lines of Credit. I would call this their specialty. Also just giving great service is what I like.

I do feel bank overdraft charges our to much but this is at every bank not just compass.

PROS: A very fast growing bank and the reason is thier fast friendly sevice.
CONS: none

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Message from BBVA Compass

BBVA Compass offers innovative and industry-leading products and services with a focus on providing customers with financial solutions to fit their lifestyles. BBVA Compass is a Sunbelt-based financial institution that operates more than 650+ banking branch locations including Texas, Alabama, Arizona, California, Florida, Colorado and New Mexico. BBVA Compass ranks among the top 20 largest U.S. commercial banks based on deposit market share and ranks among the largest banks in Alabama, Texas, and Arizona. BBVA Compass has been recognized as one of the nation s leading Small Business Administration (SBA) lenders, earning Lender of the Year honors. 2015 BBVA Compass Bancshares, Inc. Compass Bank is a Member FDIC and an Equal Housing Lender. BBVA Compass is a trade name of Compass Bank, a member of the BBVA Group.

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